Look! It's a lovely hotel, beautifully positioned, immaculately clean and functional rooms etc. But little thing annoyed me. The check in was poor. After a wait of around 7 minutes, no apology. An then it just seemed an incredibly long process - much longer than most hotels. And with a prepaid booking, and my credit card already scanned, they bizarrely demanded Photo ID. In the lovely bathroom, with a lovely bath, the penny-pinching meant that all they provided was liquid soap, secured high on the wall in Fort Knox fashion, way above any reach from anyone in the bath. For heavens sake, Crowne Plaza, provide a small block of real soap. In summary, a hotel just not providing those elements which justify its high prices.
