Dear Ferenc, First of all, thank you very much for taking your time to share your experience at Rio Serrano. We are delighted to hear that the hotel's location was of great convenience to you, allowing you to enjoy the Patagonian landscapes at your leisure. We are also pleased that the spa met your expectations and that we were able to fulfill your expectations regarding the food service. Regarding your dining experience and the handling of your payment, we regret any confusion or discomfort caused by the process. It is our responsibility to ensure that such matters are handled with professionalism and consideration for our guests' convenience. We sincerely apologize for the inconveniences you encountered during your recent stay with us. It deeply concerns us to learn that your experience was marred by lapses in service, particularly regarding room service, the availability of bathrobes, and the handling of dinner payments.We also want to clarify that foreigners are exempt from paying taxes if they pay in USD. Therefore, we always encourage our guests not to make payments with debit cards, as taxes are always charged with this method because debit card payments are charged in local currency. We will be conducting a thorough review of our payment procedures to prevent similar incidents in the future.Thank you for bringing these matters to our attention, and please accept our sincere apologies for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and to demonstrate the high standard of service that we aspire to deliver.Warm regards, Guest Realtions Team

Dear Lawrence, It gives us tremendous happiness to read your words and to know that you had an excellent stay with us. About the view that we have from our hotel, you are right, it's definitely amazing, we are glad to know that you enjoyed the amazing view from one of our superior rooms and our common areas, also thank you for your kind words about our spa facilities and our dining service.Thank you for taking the time to give us your review! We hope to see you again in the near future!Warm regards, Guest Relations Team

Prezado JoseAgradecemos muito pelo seu amável comentário! Ficamos felizes em saber que você gostou da estrutura do nosso hotel, especialmente da maravilhosa piscina. É ótimo saber que nossa localização próxima ao Parque Torres del Paine e a vista das Torres contribuíram para uma experiência agradável. Nosso objetivo é sempre proporcionar o melhor serviço possível aos nossos hóspedes, para que se sintam verdadeiramente como em casa. Esperamos recebê-lo novamente em breve para mais momentos maravilhosos!Os melhores desejos,

Dear Gerardo, Thank you for your review and for choosing our hotel. We are so glad to hear that we were able to offer you a great service and that you enjoyed the incredible views. We look forward to welcoming you back to the hotel in the near future.Kind regards,

Thank you for giving us a perfect rating and for choosing us to enjoy our beautiful Patagonia. We are looking forward to having you again as a guest in our hotel. Best, Guest Relations Department.

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are very happy to know that you have a memorable stay with us. Thank you again for your feedback! We hope to have you again in our hotel! Best, Guest Services Team

Thank you for sharing your experience with us. We are happy to know that you enjoyed our facilities, views and activities. Your review will be helpful for those looking for a relaxing and scenic getaway. Looking forward to welcoming you back in the near future. Regards, Guest Relations Department.

Dear Ivan,Thank you for your review and for choosing our hotel. We totally agree that the view is stunning! We are very happy to know that you enjoyed your stay in Patagonia. Thank you again for your evaluation, we are looking forward to having you again as a guest in our hotel.Warm regards,

Dear Alex,First of all, we would like to thank you for your evaluation. We're glad to hear that your experience with us was so good. We hope your next stay is just around the corner. Call us if there is anything we can help you with.Warm regards,

Dear Kshitij,We sincerely apologize if any aspects of your recent stay did not fully meet your expectations. We tried to reached out to you via email in the hopes of discussing any areas where we may have fallen short, in order to understand your perspective and extend apologies if necessary. Sadly, we did not receive an active response from you. As a hotel, we highly value the feedback of our guests as it guides us in improving the quality of our services. We genuinely wish we could have done more to enhance your experience. Wishing you well and hoping for the opportunity to welcome you back in Patagonia in the future.Warm regards,

Thank you for sharing your experience at Hotel Rio Serrano and for choosing us to enjoy our beautiful Patagonia. We are so glad to read that you had a good time with us and enjoy our facilities. Your review will be helpful for other travelers. If you have any more recommendations or feedback, feel free to share! Kinds Regards, Guest Relations Department.

Dear Gregory, you do not know how happy we are, knowing that your stay with us was excellent. It is wonderful that you have been able to enjoy the hotel's attention, our fabulous facilities and the love we feel for each of our travelers. and our team will be happy to know that their hard work has given their fruits. We look forward to welcoming you back to the hotel in the near future. Best, Guest Services Team

Gracias por tu excelente calificación, agradecemos que nos hayan escogido para disfrutar de nuestra hermosa Patagonia. Saludos, Departamento de Atención al Cliente.

Thank you very much for leaving us your evaluation. For us, every comment of our guests is very important to be able to improve every day. We are happy to know that our staff could make your experience with us unforgettable and that you have enjoyed all the amenities we offer. We hope your next stay is just around the corner. Call us if there is anything we can help you with. We wish you the best,

Dear Upendra, thank you so much for choosing Rio Serrano Hotel as your host in Torres del Paine. We try to give a different experience to our guests, offering a wide range of excursions in the park, having one of the best views of The Cuernos from the heated pool and the offer of food and drink in our bar and restaurant This is why we try not to include TV in the rooms. Please don't hesitate to call us if there's anything we can help you with for your next trip. We wish you the best, Guest Services Team

Thank you for your great evaluation and for choosing our hotel to enjoy our beautiful Patagonia. We hope to have you again in our hotel. Regards, Guest Relations Department.

It gives us tremendous happiness to read your words and to know that you had an excellent stay with us. We are proud of the quality of our food and we hope to continue offering delicious meals. We hope to have you again in our hotel. The best wishes, Guest Services Team

Thank you Jaime for your kind review our hotel. We appreciate your recommendation and are glad to hear that you enjoyed your stay. Our staff takes pride in providing amazing services and ensuring that our guests have a wonderful experience. Thank you again for choosing Hotel Rio Serrano for your stay in the region. We hope to welcome you back in the future.

Thank you for your comment and for choosing our hotel. It is wonderful that you have been able to enjoy the hotel's attention, our fabulous facilities and the love we feel for each of our travelers. Looking forward to welcoming you back soon. All the Best, Guest Relations Department

Dear Chi Ho,Thank you so much for your review,Hope to have you with us afain,Best regards,

Dear Steffanie, Thank you so much for your comment,Hope all your patagonian experience was good as well.Hope to have you again with us.Best Regards,

Dear Paul, It gives us tremendous happiness to read your words and to know that you had an excellent stay with us. We are proud of the quality of our facilities and we hope to continue offering refuge of your routine. Thank you again for your feedback! We hope to have you again in our hotel! Sincerely, Guest Services Team

Thank you very much for leaving us your evaluation. For us, every comment of our guests is very important to be able to improve every day. As we can see, you had an "ALL Inclusive" program which includes minibar, canteens, excursions and food and beverage. Thank you again for your feedback, we will make sure to double-check every detail mentioned before. The best wishes, Guest Services Team

Thank you, Yingfei, for your review. We appreciate your positive feedback on the beautiful view from your room and the friendly staff. It's great to hear that the food service was also excellent. We strive to provide a welcoming and enjoyable experience for our guests. Your feedback is valuable to us.Best regards,

Hello Dimitri! Thank you so much for your review! We hope we exceeded all your spectations! Best regards

Der Thibault,It's good to know that you had a good experience with us.We are happy to know that if there was something you didn't like, your entire experience was worth more than that.Thanks for writing to us. We hope to see you again.

Dear Mr. Victor, we appreciate your time in reaching out to us. For our hotel, it is crucial to understand the experiences and feedback -especially the ones that are provided in a constructive and respectfully way- of our guests to continue growing and refining our service.We regret the impression you had of our restaurant staff, impression that really surprises us considering the consistent compliments for their quality service that we receive, just as you exemplified by Charly, a waiter in the true Serrano style. Regarding your comment on the Grey Lake excursion, we would like to reiterate the following points: You booked only the navigation service with us, which did not include transportation and was successfully proceeded without any issues. Indeed, there was a family waiting for transportation after the excursion, but unlike you, this family DID contract the transportation service with us. The transportation did experience a delay, and the guests who paid for the transfer received apologies and the corresponding refund. You are not entitled to a refund because you never paid for the service. Nevertheless, as a gesture of generosity, we brought you back to the hotel without charging you.We regret the misunderstanding and even more the lack of respect, violent shouting, and aggression you directed towards our customer information employees, who kindly attempted to explain the situation and ultimately brought you back to the hotel without charging. We hope that the next time you book a service, you will inform yourself accurately about what it includes to avoid such situations and even more, we hope that when providing feedback or suggestions, you learn to be respectful, calm, and sincere.Sincerely,Customer Service Department Hotel Rio Serrano

Dear Lizabeth! We love to know you had such a good experience with us! Hope your all patagonia experiece was good as well.Best regards,

Thank you very much for sharing your opinion with us, Victoria. We are delighted that you enjoyed a wonderful break looking at these beautiful views. We're also glad you appreciated the kindness of our staff and the quality and variety of the services provided. Indeed, being situated on the southernmost road in the world, and the high demand during peak seasons, leads to increased consumption prices. Nevertheless, we're pleased that our quality matches these prices, and we hope that the next time you visit, you'll continue to enjoy the services offered.Sincerely,Customer Service Team"

Thank you for your good evaluation. We are glad to read that your experience with us was so good. Thank you for choosing us to enjoy our beautiful Patagonia. Best wishes and happy holidays, Guest Relations Department.

Thank you for taking the time to wirte us your experience. We appreciate your feedback about the restaurant and the Chilean food. It is good to read that the service is polite and the breakfast is good. We understand your disappointment with the coffee and we are working to improve that. We value your input and hope you had a pleasant stay with us. Regards and happy holidays. Guest Relations Deparment.

First we want to thank you for the good review and your coments about your stay with us. With the hope that you had a pleasant stay and enjoyed our facilities. Our best wishes, Gest Relations Department.

We are so glad to read that your experience with us was so good. We put a special touch in every detail so it is an amazing thing to read your positive comments about our hotel and staff. Best wishes, Guest Relations Department.

Thank you very much for giving us this perfect evaluation! We work hard to make you feel like home and comfortable, and this make us feel very happy so if you want to visit Patagonia again, please do not hesitate to let us know; we will be pleased to have you again. All the best, Guest Relations Department.

Thank you for sharing your detailed experience. We appreciate your kind words about our unbeatable mountain views and friendly staff. We apologize for the room not meeting your expectations in terms of decoration and bathroom size. Your feedback on the lack of furnishings, hot water, and restaurant availability is duly noted. We regret any inconvenience and will address these issues to enhance future stays. Your input is valuable as we strive for continuous improvement. Kind Regards, Guests Relations Department

Dear Susan, First of all, we would like to thank you for taking the time to give us your feedback about your stay in Hotel Río Serrano. About the view that we have from our hotel, you are right, it's definitely amazing, and we are so lucky to work here and receive people from all over the world However, we apologize for the inconvenience that you experienced during your stay we will definitely take note of the details you have mentioned before so we can improve as a hotel. All the best.

We appreciate that you took your time to give us your feedback. We are concerned about your bad experience with the accesses to the hotel, unfortunately it is out of our hands to arrange the roads. We are very sorry that this situation has tarnished your stay. Thank you again for your feedback! We hope to have you again in our hotel!Greetings,Guest Relations Department

Thank you for taking the time to give us this exceptional evaluation! We will be pleaced to have you with us again here in Patagonia. All the best. Guest Services Team

Agradecemos mucho que nos haya escogido y su feedback. Las puertas de Rio Serrano siempre estarán abiertas para usted y su familia. Esperamos verlos pronto nuevamente!Los mejores deseos,Guest Relations Department

We are so happy to read you, we love to make our guest in home so we hope you felt that way on your special day with us. We will be glad to have you back again any time. Warm regards. Guest Relations Department.

We are so glad to read you! Thank you for taking the time to let us know your wonderfull experience with us. We try our best to make every experience memorable for each of our guests. We hope to have you back any time, warm regards. Guest Relations Department.

Thank you for taking the time to give us your review. Unfortunately due to the remoteness of the cities with the park, the long journeys and the logistics due to the number of hours of travel, a transfer service in remote area such as Patagonia is around 400-700 USD, which is a market Price. We also appreciate your comments regarding the restaurant service which we seek to improve every day, which is why your opinión is so valuable. We greatly appreciate your observations and rest assured that we will make the improvements. Please do not hesitate to contact us if we can help you with something else.Best,Guest Relations Department

Thank you very much for your excelent evaluation that you gave us, we hope you had a memorable stay with us. Please contact us if you come back to Patagonia we will be happy to have you back. Regards. Guest Relations Department.

Agradecemos mucho la perfecta evaluación que nos ha dejado. Estamos felices de saber que pudo tener una buena estadía con nosotros y estaremos complacidos de nuevamente tenerla en nuestro Hotel. Los mejores deseos, Equipo de Atención al Cliente.

First of all, we would like to thank you for taking the time to give us your feedback about your stay in Hotel Río Serrano. We try to give a different experience to our guests, which is why our staff is trained to provide the highest experience in mountain hospitality, where this translates into relaxation, disconnection and quality time. So that the encounter with nature is optimal and the experience is oriented to the sociability and enjoyment of the areas, we try not to rush the times or the processes. In regard to the punctual and unusual event of the group, we are very sorry of the expedition schedule have been saturated, all the tour services in the hotel are through an external company. As a hotel our treatment with our guests are equally and we have no preferences. We receive your comments on security and improvements, We take your comments seriously and will strive to make them even clearer in the future. Again, thank you very much for choosing us and we hope that in the future you will give us another opportunity to provide you with an experience that exceeds your expectations. Always you can contact us for more comments,Best regards,Guest Relations Department