Dear guest, Thank you for completing the survey regarding your recent stay. We are happy to know that our location worked well for you. Regarding with our beds, they are the standard North American queen size bed supplied by one of Best Western approved suppliers. We look forward to welcoming you again next time so we can offer a much better experience. Please let us know if we can provide any assistance. Regards, Justine Guest Services

Dear Guest, Thank you for staying with us. We are glad that our location worked out well for you. We hope to see you again. Thank you. Regards, SureStay by Best Western North Vancouver

Thank you so much for your review!

Thank you for your generous review. We do ask people with mobility issues or difficulty with stairs to contact us so we can try to get them on the ground floor.

Thank you for staying with us, and don't hesitate to contact us if you wish to discuss any ways we can improve.

Thank you so much for staying with us!

Dear VictorThank you for the 5 out of 5. Our team aims to go above and beyond our guest's experience. We are grateful for the feedback and we hope to see you soon in the future.

Thank you so much!

Dear JulieThank you for the review. We have a strict quiet hours on our property. Our apologies for not exceeding your expectations. Noise is one of the elements that most hotels does not have full control of. We wish you contacted the front desk regarding this matter during your stay so our dedicated team can help you move to a quieter room. We have noted your feedback. We are sorry for your experience. Our team tries our best to control this concern the best that we could to improve guest experience. Thank you for staying with us.

Dear KylaThank you for the score of 4 out of 5 and your compliments to our team. We appreciate your feedback. Best Western mandates that "Breakfast must be available" not necessarily complimentary. All other Best Western in Downtown Vancouver does not serve full breakfast as well to every room type. We hope you were able to try the Dedutch restaurant on the lobby that is separate from us. They have excellent choices of breakfast and lunch. Thank you for staying with us.

Dear Ian MathesonWe are very sorry to hear about your experience. We are surprised with your review as we dont often get this feeback. Thank you for bringing this to our attention. We have taken your comments seriously. Please know that our property tries our best to guard against this activity as such we have security patrolling our hotel nightly. We will communicate with our security to address this matter immediately.Thank you for sharing your time in writing this review.

Dear Guest,We thank you for staying with us. Our team wishes you approach the front desk team to inform of any concern that made your stay less enjoyable so we will be given the chance to better your stay. Thank you for staying with us. Guest ServicesSureStay Hotel by Best Western North VancouverTell: + 1 (604) 987-8185reservations@bestwesterncapilano.com

Thank you so much for your kind review. I do apologize for the cigarette smell, we'll be talking to the housekeeping department about ways to prevent this in the future.

Thank you so much for staying with us!

Thank you so much for letting us know you enjoyed your stay.

Thank you so much! We all hope you're enjoying your stay!

I do apologize that you weren't satisfied. If you wish to discuss this further with a manager, please feel free to call us.

Thank you so much for letting us know you enjoyed your stay!

Dear Stefanie,Thank you for the feedback. We hope to see you again here at SureStay Hotel by Best Western.If you need any assistance to any concern/s you have, please dont hesitate to contact us. Have a good day! Thank you!

Thank you so much! We're glad to hear you enjoyed your stay!

Thank you so much for your feedback, I have passed this onto our housekeeping staff, so they can follow up with everyone on acceptable standards.

We're always happy to hear you had a good time.

Thank you so much!

Thank you for your feedback, North Vancouver is always changing and a number of restaurants that used to be nearby have closed. Hopefully the future brings new and exciting eats to the neighbourhood!

Thank you for your response, I have passed on your compliments to housekeeping and the restaurant.

Thank you so much!

Wow! What a great review to read on a Monday morning.Thank you

Thank you so much, I have passed on your review to both our housekeeping and maintenance departments.

Thank you so much for your feedback, don't hesitate to let us know what you think we can do better.

Thank you for your feedback, and our apologies for the deficiencies in your room. I have passed this onto both our management and maintenance team to be addressed immediately.

Thank you for the score of 5 out of 5. We are glad you liked your stay and we hope to see you again.

Thank you for letting us know you enjoyed your stay!

Thank you so much!

Thank you so much! It was a pleasure having you stay with us!

Dear Brooke,Thank you very much for your stay with us and your kind review. We are extremely happy that you had a comfortable and pleasant stay with us!We hope to see you again in the future

Dear GretskyThank you for the feedback and the score of 5 out of 5. We always have guest satisfaction as our first and top priority. The restaurant attached to our property has a different management from the hotel. Thank you for staying with us.

Dear Elizabeth,Thank you very much for taking out the time to review our services. It is a pleasure to know that your stay with us was comfortable. We delighted to have you as our guest and hope to welcome you back on your next trip.

Dear Mr. Singh,Firstly I would like to thank you for taking out the time to review our services. Please accept my deepest apologies for any inconvenience caused during your stay. I would like to assure you that we value your feedback and will make proper investigation to understand what exactly happened. Once again my deepest apologies on behalf of my team for any rude interaction. Rest assure proper measures will be taken to guide and train the staff involved in this incident.

Thank you for giving us a score of 4 out of 5! We appreciate your time and for staying with us.

Thank you Denny for the score of 4 out of 5. Thank you for staying with us!

Thank you for your kind words, but we're a hotel in North Vancouver Canada, and it sounds like you stayed at a hotel in London England

Dear Richard,Thank you for taking our the time to review our services. We truly value your feedback and will work on improving our services.

Thank you for that, but if you could explain a bit further or adjust the number rating. These reviews can be quite harmful to our reputation and slow future bookings substantially.Thank you in Advance, it's greatly appreciated.

Thank you so much! We're pleased to hear you enjoyed your stay!

Thank you for letting us know you enjoyed your stay.

Thank you for letting us know you enjoyed your stay. I am sorry about the noise, did you contact the front desk??

I'm sorry you didn't enjoy your stay, please feel free to contact us if we can be of any help.

Thank you for letting us know you enjoyed your stay.

Thank you so much!

Thank you so much!