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Beoordelingen van West Plaza Hotel

4 out of 5
West Plaza Hotel
110 Wakefield Street, Wellington

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 327 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 491 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 131 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 43 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 1001 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sandra Shane

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Was great, Staff very helpful, room service cleaners could do with better english and replacing all wet towels etc on the floor, instead we did have to go and ask staff when we returned for our shower before the Concert we had tickets for (happened twice out of three nights stay, even when asked!) however the hotel Staff were great, couldn't fault them ;) Close to walk to the Micheal Fowler Centre and Waterfront etc. . . As for the parking, 1st night had to be in the Wilson car park out the back, across the road (until they had room for us in their small parking lot for the following 2 nights) the Wilson Car parking garage had a LOT to be desired! Stunk of urine and very dodgy unsafe looking place with vagrants hanging around, so felt VERY unsafe leaving our Vehicle there, So glad we did not take our new Mustang!
3 nachten verbleven in april 2024

10/10 – Uitstekend

Kay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay near shops and venues
2 nachten verbleven in april 2024
Reactie van Sophie - Administration op 29 apr 2024
Thank you for taking the time to leave your positive review! We hope to welcome you back to the hotel again in the future

10/10 – Uitstekend

Malcolm

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very familar to me for about 40 years.
1 nacht verbleven in april 2024
Reactie van Sophie - Administration op 16 apr 2024
Thank you for leaving your positive review Malcolm. We are glad to hear you have enjoyed staying at the hotel, and look forward to welcoming you back next time!

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Appreciated being moved to a room closer to the lifts. My disability makes it difficult to walk too far. Customer service from Reception to the Restaurant (Ariana) was exceptional. NOTE: On arrival my demographics didn’t align with my name on the registration.
2 nachten verbleven in april 2024
Reactie van Sophie - Administration op 9 apr 2024
Thank you for taking the time to leave your feedback after your recent stay with us. It is always great to hear that our staff helped to ensure a great stay. We hope to welcome you back to the hotel in the future!

10/10 – Uitstekend

Vanessa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophie - Administration op 9 apr 2024
Thank you for taking the time to leave your positive review! We hope to welcome you back to the hotel in the future.

10/10 – Uitstekend

Camille

Reisde met familie
Positief: Voorzieningen
Great location easy access and safe parking
1 nacht verbleven in maart 2024
Reactie van Sophie - Administration op 24 mrt 2024
Thank you for taking the time to leave your review. We are glad to hear you enjoyed our central location, and we hope to welcome you back again soon.

10/10 – Uitstekend

Serena

Reisde met familie
Great central location, easy walk for meals and tourist attractions.
4 nachten verbleven in februari 2024
Reactie van Sophie - Administration op 4 mrt 2024
Thank you for taking the time to leave your positive review. We hope to welcome you back to the hotel again in the future!

8/10 – Goed

Colin, Vernon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable clean room. Good breakfast options. Very convenient to transport, harbour, shopping & restaurants.
2 nachten verbleven in februari 2024
Reactie van Sophie - Administration op 4 mrt 2024
Thank you very much for taking the time to leave your positive review. It is great to hear you enjoyed your stay with us, and we hope to welcome you back soon!

10/10 – Uitstekend

Alison

1 nacht verbleven in februari 2024
Reactie van Sophie - Administration op 24 mrt 2024
Thank you for taking time to leave your review - we hope to welcome you back again in the future!

8/10 – Goed

Paul

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel was very close to the waterfront shops and restaurants. The service was good and the rooms comfortable
2 nachten verbleven in januari 2024
Reactie van Sophie - Administration op 11 feb 2024
Thank you very much for taking the time to leave your feedback. We appreciate it, and hope to welcome you back to the hotel in the future!

8/10 – Goed

francis

3 nachten verbleven in februari 2024
Reactie van Sophie - Administration op 11 feb 2024
Thank you very much for taking the time to leave your feedback. We appreciate it, and hope to welcome you back to the hotel in the future!

8/10 – Goed

Debbie

1 nacht verbleven in januari 2024
Reactie van Sophie - Administration op 24 mrt 2024
Thank you for your review!

4/10 – Matig

Gerard

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly check in but that's where the positves stop. The room was dated, dirty (black hairs on the floor), dusty, noisy, had no air con and was ridiculously overpriced ($350). Won't be back.
1 nacht verbleven in januari 2024
Reactie van Hotel Reservations op 28 jan 2024
Thank you for your feedback. Unfortunately, we do not have air conditioning, we do offer fans in every room and try our best to ensure our guests are as comfortable as they can be. I am sorry that not everything was up to our usual high standard when you stayed with us. I have passed your comments onto our team.

4/10 – Matig

Larry

Negatief: Personeel en service, comfort kamer
I could not find the hotel parking garage, so I called and got excellent directions. Went to the lot and found the hotel van blocking the entrance. Had to go inside and raise “heck” to get van moved. Called desk to see, if hotel had a business center and was told to come to registration and we could do our work (print and scan). At the desk they checked with their manager and he said, “No!” The person on the desk told a place where we could do our work. That turned out to be untrue! Rooms have no AC. The summer day was hot and sticky. Had a small fan to try to get air from outside. Room and especially the bathroom were small. No room at all for toilet articles. Breakfast was “so so”, so we did not try restaurant.
2 nachten verbleven in januari 2024
Reactie van Front office team op 27 jan 2024
Thanks for your feedback

8/10 – Goed

Mike

Positief: Netheid, personeel en service
Close to food and shopping outlets. Great location. Note there is no air conditioning so on hot humid nights like last night it was uncomfortable. With just a fan to make it bearable.
1 nacht verbleven in januari 2024
Reactie van Front office team op 27 jan 2024
Thanks for taking the time to provide your feedback

8/10 – Goed

Nev

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
it was convenient, close to town, close to te papa, and close to ferry terminal
1 nacht verbleven in januari 2024
Reactie van Front office team op 11 jan 2024
Thanks for taking the time to provide your feedback

10/10 – Uitstekend

eileen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Front office Team op 11 jan 2024
Thanks for your 5 star feedback

8/10 – Goed

Kaye Maree

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for walking, shopping and water front. Our room was ready super early which was great.
2 nachten verbleven in januari 2024
Reactie van Front office Team op 9 jan 2024
Thank You for your feedback

6/10 – Redelijk

Natasha

Positief: Netheid, personeel en service
Was ok for one night :)
1 nacht verbleven in december 2023
Reactie van Front office Team op 9 jan 2024
Appreciate your feedback

4/10 – Matig

Ria

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Disappointed with this accomodation. For the price I paid I expected more. Room was very dated, no air con, terrible old spring mattress that sagged in the middle, old bathroom/shower, buffet breakfast was average at best - no bread was served and the hot food was luke warm. Wouldn’t recommend this if you’re expecting modern facilities.
1 nacht verbleven in december 2023
Reactie van Front office Team op 9 jan 2024
Sorry to hear you did not enjoy your stay.

10/10 – Uitstekend

Nina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in december 2023
Reactie van Front office Team op 31 dec 2023
Thanks for your feedback

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front office Team op 30 dec 2023
Thanks for your 5 out of 5 Feedback

8/10 – Goed

Beth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front office Team op 30 dec 2023
Thanks Beth for taking the time to provide your feedback

6/10 – Redelijk

Brian

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The staff service was excellent. Unfortunately the evening meal was not. I ordered the "Pork Belly" for mains and "Tiramisu" for desert. The "Pork Belly" was extremely tough, my knife could not cut it, I used the fork to tear it apart; I returned what I could not eat. The "Tiramisu" was a very bitter taste, like burned coffee grounds - and I frequently order this for desert but never before experienced this bitter taste. I told the waitress my opinion of the "Pork Belly" but not the embarrassing Tiramisu. Brian Green
1 nacht verbleven in december 2023
Reactie van Front office team op 11 dec 2023
Hi Brian, Sorry to hear about your experience. We have passed this onto our Head Chef to address.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in november 2023
Reactie van Hotel Reservations op 8 dec 2023
Thank you for your rating.

10/10 – Uitstekend

Tania

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
this hotel was in a convenient location, clean and great staff
1 nacht verbleven in november 2023
Reactie van Hotel Reservations op 8 dec 2023
Thank you for your review

10/10 – Uitstekend

Michele

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was located by cool shops and restaurants.
1 nacht verbleven in november 2023
Reactie van Hotel Reservations op 1 dec 2023
Thank you for your review

8/10 – Goed

Gregory

1 nacht verbleven in november 2023
Reactie van Front office Team op 30 dec 2023
Appreciate you taking the time to provide your feedback

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in november 2023
Reactie van Hotel Reservations op 22 nov 2023
Thank you for your rating

6/10 – Redelijk

francis

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Facelift needed immediately!
Short business stay - so just sleeping in hotel - the rooms are tired old and cheap - hotel needs to sharpen up - to start buy new bed linen pillows and towels ! All exisiting are 50years old!
2 nachten verbleven in november 2023
Reactie van Front office team op 19 nov 2023
Thanks Francis for always deciding to return to the Hotel. We appreciate you providing feedback after every stay.

6/10 – Redelijk

Brian

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The rooms were good size BUT the rooms were freezing with limited heat in the bedroom and bathroom. You can tell they updated it but not enough to warrant the price. TV was the size of a large computer monitor and staff wasn't very friendly.
1 nacht verbleven in oktober 2023
Reactie van Hotel Reservations op 23 okt 2023
Thank you for your feedback. I am sorry that not everything was up to our usual high standard when you stayed with us. I have your comments onto our team to improve our service.

8/10 – Goed

Ross

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walls between rooms a bit thin, you hear thing you wished you hadn't
5 nachten verbleven in oktober 2023
Reactie van Hotel Reservations op 23 okt 2023
Thank you for your feedback. We are a mid-range value for money property in the heart of the city and your comments help us to improve our service

8/10 – Goed

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Hotel Reservations op 23 okt 2023
Thank you for your rating

10/10 – Uitstekend

Gail

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location for shopping and walking to restaurant's
2 nachten verbleven in oktober 2023
Reactie van Hotel Reservations op 23 okt 2023
Thank you for your review

8/10 – Goed

Barbara

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Hotel Reservations op 5 okt 2023
Thank you for your review

8/10 – Goed

Belinda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very noisy surrounding areas at night and early morning which disrupts sleep. The hotel room was clean and well presented and check in staff welcoming and friendly. Convenient location.
2 nachten verbleven in oktober 2023
Reactie van Hotel Reservations op 4 okt 2023
Thank you for choosing to stay at the West Plaza Hotel and for taking the time to provide feedback. We are sorry about the noise disruption I have noted on your guest profile to allocate a quiet room for future stays. It is otherwise good to hear when guests have enjoyed their stay at the hotel, we hope to welcome you back again.

8/10 – Goed

francis

Zakenreiziger
WERQ
Stately old lady of Wellington- needs a major upgrade but actually is so convenient and basic - it’s cool the way it is
1 nacht verbleven in oktober 2023
Reactie van Hotel Reservations op 4 okt 2023
Thank you for taking the time to send your feedback through. We are a mid-range value for money hotel located in the heart of the city. We appreciate your a regular guest to the hotel and look forward to welcoming you back.

10/10 – Uitstekend

Graham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A convenient property that made us feel very comfortable in the city.
4 nachten verbleven in september 2023
Reactie van Hotel Reservations op 27 sep 2023
Thank you for your review

10/10 – Uitstekend

James, Palmerston North

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stay at the West Plaza often because it’s easy and close to concert Venues in Wellington. Walkable distance to convenience store and many restaurants or bars also. Highly recommend.
1 nacht verbleven in september 2023
Reactie van Hotel Reservations op 27 sep 2023
Thank you for your review

10/10 – Uitstekend

Samuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good stay, Wellington is a great city to visit. The hotel is really central didn't need to use the car whilst we were there! Room was spacious and well equipped and the staff were extremely friendly!
3 nachten verbleven in september 2023
Reactie van Front Office Team op 18 sep 2023
Thanks Samuel for taking the time to provide your feedback

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was great, however the rooms need some refurbishment, although it was clean, and comforrable.
1 nacht verbleven in september 2023
Reactie van Front office Team op 18 sep 2023
We appreciate you taking the time to provide your feedback Tony.

8/10 – Goed

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal location for attending the NZGDC conference
4 nachten verbleven in augustus 2023
Reactie van Hotel Reservations op 6 sep 2023
Thank you for your review

10/10 – Uitstekend

mitch

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great lil spot close to all the fun on Courtney place
1 nacht verbleven in augustus 2023
Reactie van Hotel Reservations op 3 sep 2023
Thank you for our review

8/10 – Goed

Tony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Hotel Reservations op 30 aug 2023
Thank you for your review

8/10 – Goed

Kylie

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were happy and friendly. Helpful and great location.
2 nachten verbleven in augustus 2023
Reactie van Front office team op 27 aug 2023
Thanks for your feedback

10/10 – Uitstekend

Deborah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central and within walking distance of both Courtney lace, Te Papa and Willis St, Lambton Quay
1 nacht verbleven in augustus 2023
Reactie van Hotel Reservations op 23 aug 2023
Thank you for your review

10/10 – Uitstekend

suzanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, cosy and safe
1 nacht verbleven in augustus 2023
Reactie van Front office team op 20 aug 2023
Thanks for taking the time to provide your review.

6/10 – Redelijk

MAX

Positief: Netheid
it was an older building that had been renovated maintaining that character. The location was excellent. The breakfast option was poorly done and disappointing.
1 nacht verbleven in augustus 2023
Reactie van Front office team op 14 aug 2023
Hi Max, Sorry to hear you did not like our breakfast. We appreciate you taking the time to leave your feedback

8/10 – Goed

Emma

3 nachten verbleven in augustus 2023
Reactie van Front office team op 27 aug 2023
We appreciate you taking the time to leave your feedback

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff. Clean, quiet & close to everything.
1 nacht verbleven in juli 2023
Reactie van Front office team op 6 aug 2023
Thanks for your feedback Amanda!