Luxe hotels in West Springfield

'The bed was very comfortable. Pillows could use a little work. It was apparent it was an older building by the condition of the bathroom. The tub walls were damaged and had been repaired poorly. There were no extras for linens-just enough for 2. The work desk set up was nice and got put to good use. Housekeeping inquired very early on check out day if we were ready to leave when we still had at least 2 hours until check out. Breakfast was good but the area is very cramped and crowded making it...

'Let’s start with the fact that we specifically selected the “Pay at Property” option when booking, so why was there an attempt to charge the card on file before we even arrived?! As far as the rooms go, they were nice, and I have no complaints about their appearance. However, the walls and doors are EXTREMELY thin! We could hear everything happening in the hallways, including other guests screaming and running up and down the halls at 2 AM. Needless to say, we barely got any sleep. To make...

'They put loud dogs near my room. They didn't remove the loud dogs.'