False advertising. This property is not located on a beachfront. One of their pools has sand from the beach around it (man made) to give you the feel of the beach and no where in their ads on Hotels.com did they say that. When it was brought to the attention of the check in staff, we were “brushed off” and was told to speak to management when they arrived on the Monday (we checked in on Friday evening). Further to that, apparently ALL the staff were then told that we were “complainers” and when they saw us on the compound, they immediately identified us as the people who complained. Apart from that, the lock on our door didn’t work and we were told we can have another room which we viewed but decided it was not to our liking. They promised to send someone to fix the lock but he never came till Sunday morning. Our room was one of the penthouses which were newly built but yet there was no light in the laundry room, no ventilation in the bathroom and no lights outside our room (which was a lonely location). We met a few friendly reception staff in the days that followed but overall would not recommend as this hotel is only selling dreams using the photos on the site.
