Saoedi-Arabië: Luxe vakanties

This was my second time staying at this hotel. Unfortunately, I was disappointed with the room I was given this time. I was placed on the 4th floor, and the view from the room was directly overlooking an empty rooftop, which was very unpleasant. As a returning guest, I expected a better room or at least a more pleasant view. I hope the hotel takes this into consideration for returning guests in the future.

Staff very welcoming definitely would stay again

Hotel does not react to emails/whatsapp/phone calls. Tried at least 10 times, no reply at all ! Booked a Executive club room but the club was closed. At any point were we notified about this prior to our arrival but we did pay for it. To compensate we received a voucher for a free drink with very limited choice. Could not choose sparkling water for example. Rooms are outdated and need urgent refurbishing. Mold in the sink, sockets do not work, dirty carpet, noisy airco, windows do not open….we were put next to a room where construction was going on. The smell of paint and tarnish was awful ! Wrote an email to the head of quality guest experience and strategic development…..guess what….no reply again ! This is my worst experience with Accor ever ! Not at all the standards of a Sofitel and definitely NOT a 5 star hotel ! Avoid this hotel if you can…..

Mooie hotel op prima locatie tegenover alharam. Goed uitgebreid ontbijt. Enig nadeel: kamers zijn klein!

This was my second time staying at this hotel. Unfortunately, I was disappointed with the room I was given this time. I was placed on the 4th floor, and the view from the room was directly overlooking an empty rooftop, which was very unpleasant. As a returning guest, I expected a better room or at least a more pleasant view. I hope the hotel takes this into consideration for returning guests in the future.

Staff very welcoming definitely would stay again

Hotel does not react to emails/whatsapp/phone calls. Tried at least 10 times, no reply at all ! Booked a Executive club room but the club was closed. At any point were we notified about this prior to our arrival but we did pay for it. To compensate we received a voucher for a free drink with very limited choice. Could not choose sparkling water for example. Rooms are outdated and need urgent refurbishing. Mold in the sink, sockets do not work, dirty carpet, noisy airco, windows do not open….we were put next to a room where construction was going on. The smell of paint and tarnish was awful ! Wrote an email to the head of quality guest experience and strategic development…..guess what….no reply again ! This is my worst experience with Accor ever ! Not at all the standards of a Sofitel and definitely NOT a 5 star hotel ! Avoid this hotel if you can…..