5 sterrenhotels in Sants-Montjuic vanaf € 143

"The hotel looks good. But speaker was broken. Called lobby and no one fixed it. We reserved a taxi, but instead of PM they called us 4 am. The 2nd time we called a taxi we were promised it had been arranged for three times but eventually no one came and we had to organize one ourselves outside to rush to an airport. We ordered coffee in hotel bar and it was forgotten and so on and on. Work is passed around few times until someone picks it up. Come on, a 5 star hotel can arrange service better than this. "