Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 226 van 602 beoordelingen" "
10 - Uitstekend
226
Gastenscore: 8 - Goed. 249 van 602 beoordelingen" "
8 - Goed
249
Gastenscore: 6 - Redelijk. 81 van 602 beoordelingen" "
6 - Redelijk
81
Gastenscore: 4 - Matig. 33 van 602 beoordelingen" "
4 - Matig
33
Gastenscore: 2 - Ontzettend slecht. 13 van 602 beoordelingen" "
2 - Ontzettend slecht
13
8,0/10
Netheid
7,8/10
Personeel en service
8,4/10
Voorzieningen
7,6/10
Staat van de accommodatie en faciliteiten
8,0/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Marleen
19 mrt 2020
Positief: Netheid, comfort kamer
Perfect
Super en prachtig uitzicht en alles oké
Marleen
2 nachten verbleven in maart 2020
Reactie van Guest Service Team op 22 mrt 2020
Thank you for your review. We are thrilled you had a great stay.
10/10 – Uitstekend
Joop, Rotterdam
3 nov 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good service at the reception and a very nice accommodation for a couple of days. We were very happy.
Joop
2 nachten verbleven in oktober 2018
Reactie van Robyn Finch op 6 nov 2018
Thank you for your valued feedback. We look forward to the next time you come to stay with us in the beautiful Whitsundays
10/10 – Uitstekend
Graham
31 mrt 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent location and great facilities.
Graham
2 nachten verbleven in maart 2024
Reactie van Sarah | Guest Experience at the atHotelgroup.com op 2 apr 2024
We are so happy to read you enjoyed your stay Graham. Thank you for the 5 out of 5. The team appreciate it. Please contact them directly should you wish to return. Safe travels.
10/10 – Uitstekend
Celine, Colomiers
Reisde met partner
23 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent endroit vu mer et piscine a 5mn a pied de la ville. C'était génial je recommande
Celine
6 nachten verbleven in maart 2024
Reactie van Brenda-Assistant Guest Services Manager op 23 mrt 2024
We are so glad you enjoyed your stay with us Eric. Thankyou for leaving us a great review and enjoy your holiday.
2/10 – Ontzettend slecht
Robert
9 mrt 2024
The young fellows above us were very rude load and very disrespectful they had there music playing till 10 then they went out and came back at 4 in the morning and played there loud music again till 9 in the morning .the air-conditioner leaked all over our kitchen floor we used our towels to wipe it up .no compensation was offered for our troubles not happy
Robert
3 nachten verbleven in maart 2024
Reactie van Sarah | Guest Experience at the atHotelgroup.com op 12 mrt 2024
We are sorry to read Robert your stay was disturbed by some inconsiderate people. On arrival you were given a welcome letter to which has our afterhours number to call as we have a manager on site to deal with such situations. We have no hesitation in having security come out to evict. Or you could have called Police link if it was that bad. The guests in question did leave the next morning. The same morning you mentioned your Air Con was leaking. So, we had a private contractor come out on a Sunday who fixed immediately. As for compensation. You booked and paid a through a third a party, not direct with the property. Safe travels.
10/10 – Uitstekend
Rie
4 mrt 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Rie
1 nacht verbleven in maart 2024
Reactie van Sarah | Guest Experience at the atHotelgroup.com op 6 mrt 2024
Thank you for your 5 out of 5-star rating. We appreciate it and I will share with the team. Safe travels.
8/10 – Goed
Damien
Zakenreiziger
23 jan 2024
Positief: Netheid, comfort kamer
Damien
1 nacht verbleven in januari 2024
Reactie van Brenda-Assistant Guest Services Manager op 24 jan 2024
Hi Damien, we are glad you enjoyed your stay with us. Thankyou for leaving us a great review.
8/10 – Goed
Richard
Reisde met een groep
12 jan 2024
Positief: Netheid, comfort kamer
Great location
Excellent location short walk from main cafe and shopping areas. Easy to find and excellent service. Room could use an update (worn couches, broken blinds) but staff was great.
Richard
1 nacht verbleven in januari 2024
Reactie van Sarah | Guest Experience at the atHotelgroup.com op 16 jan 2024
Thank you for taking the time to leave your feedback Richard. I will pass it onto the owners to review your suggestions. Brenda and Robyn sure are great!
10/10 – Uitstekend
SUSANNA
Reisde met familie
5 jan 2024
Positief: Netheid, comfort kamer
SUSANNA
3 nachten verbleven in december 2023
Reactie van Sarah | Guest Experience at the atHotelgroup.com op 16 jan 2024
Thank you Susanna for the 10 out of 10. The Team will be thrilled to read.
8/10 – Goed
Jessica
Reisde met partner
31 dec 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Short walk to centre of town and short walk to the Port of Airlie. Located away from the hustle so you dont hear loud music from pubs/clubs at night which is a massive plus for us.
Rooms are dated but still clean and have everything you need for a short stay. Pool is lovely and our room had amazing aircon which is very much needed at Airlie Beach.
Our airport transfer booking booked by accommodation was a bit of a shambles on arrival but trip to airport on way home was fine.
Jessica
3 nachten verbleven in december 2023
Reactie van Brenda-Assistant Guest Services Manager op 31 dec 2023
Hi Jessica, thanks for leaving a review. Apologies for the airport transfer. I'm not sure what happened with the arrival transfer but i'm glad you made it back to the airport ok. I hope 2024 brings you everything you wish for. Happy New Year.
10/10 – Uitstekend
Johanne
Reisde met partner
4 dec 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked the proximity to the boat and bus terminal. However even though the Boathaven was across the street we couldn’t cross there and had to walk a km to reach the hotel and the last 300 m we on a steep incline. The staff were great and very accommodating. Thanks for the papaya Brenda!
Johanne
4 nachten verbleven in november 2023
Reactie van Brenda-Assistant Guest Services Manager op 31 dec 2023
Hi Johanne, I hope you enjoyed the papaya. Thankyou for leaving a review and we wish you a very happy 2024.
10/10 – Uitstekend
Gilbert
1 dec 2023
Positief: Netheid, comfort kamer
Bel hotel, confortable, vue dégagée, dame tres aimable et serviable à la reception, à 10 mn à pied du centre
Gilbert
5 nachten verbleven in november 2023
Reactie van Sarah | Guest Experience at the atHotelgroup.com op 4 dec 2023
Merci. Brenda et son équipe seront ravis de lire que vous avez apprécié votre séjour. Voyagez en toute sécurité en Australie. Cordialement.
8/10 – Goed
KRISTINA
Reisde met een groep
16 nov 2023
Positief: Netheid, comfort kamer
Close to shops,restaurants and main street very comfortable bed,very quiet at night.
KRISTINA
4 nachten verbleven in november 2023
Reactie van Brenda-Assistant Guest Services Manager op 22 nov 2023
Hi Kristina, Thankyou for taking the time to leave us a review. We are happy to hear you enjoyed your stay.
8/10 – Goed
GRAEME
13 nov 2023
Positief: Netheid, comfort kamer
Adaquate
Only found out on arrival they were serviced appartments and there was no service for the 3 days we were there. Close walking distance to the middle of Airlie Beach but the driveway is a killer for walking home. The pool, spa and BBQ areas are well maintained and clean.
GRAEME
3 nachten verbleven in november 2023
Reactie van Brenda-Assistant Guest Services Manager op 22 nov 2023
Hi Graeme, Thankyou for leaving us a review. We are glad you found the outdoor areas clean and well maintained. I will pass this on to the maintenance man.
10/10 – Uitstekend
Joanne
Reisde met een groep, Reisde met partner
21 okt 2023
Positief: Voorzieningen
Friendly and helpful staff
Joanne
2 nachten verbleven in oktober 2023
Reactie van Brenda-Assistant Guest Services Manager op 22 okt 2023
Hi Joanne, Thankyou for taking the time to leave us a great review. We hope you can come and stay again.
8/10 – Goed
Hendrik
13 okt 2023
Positief: Netheid, comfort kamer
Hendrik
3 nachten verbleven in oktober 2023
Reactie van Brenda-Assistant Guest Services Manager op 14 okt 2023
Thankyou Hendrik for leaving a review.
10/10 – Uitstekend
Graham
25 jul 2023
Graham
1 nacht verbleven in juli 2023
Reactie van Sarah | Guest Experience at the atHotelgroup op 19 aug 2023
Thank you for 5 out of 5 Graham. We do hope we can welcome you back in the future after our current renovations. Exciting times ahead.
2/10 – Ontzettend slecht
Amatullah
Reisde met partner
5 jul 2023
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First time trip with my partner and it was a terrible experience. Policy says no parties and no loud noise however we had a bunch of drunken teenagers next door and couldn’t sleep all night then we were moved to another room and a couple had an altercation and were smashing objects. We weren’t even compensated for the inconvenience. Never staying here AGAIN! Also the set up of a door between rooms is extremely unsafe!!!! Disaster place to stay !
Amatullah
5 nachten verbleven in juni 2023
Reactie van Sarah | Guest Experience at the atHotelgroup op 19 aug 2023
It's not nice when other inconsiderate guests spoil your vacation. I know our team did their best to relocate you, only to be disturbed again by a different scenario. It was an unfortunate coincidence.
10/10 – Uitstekend
Barbara
Reisde met familie
24 jun 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Great facilities. Great place to stay.
Barbara
2 nachten verbleven in juni 2023
Reactie van Guest Service Team-Boathaven op 24 jun 2023
Hi Barbara, Thankyou so much for leaving a great review. We are glad your stay.
8/10 – Goed
Rebecca
Reisde met partner
22 jun 2023
Positief: Voorzieningen
Location Location Location
Perfect spot to head into town...
No car required.
Room was comfortable although
Bed, lounge & tv could be raised for older couples to be comfortable.
Staff were welcoming & very informative on tours & eating out.
Cleaning lads needed a little encouragement on updating their skills and i found instead of demanding why not give them an imrpmptu lesson on how to & what to do... still recommended a check sheet for all units to use for future learning.
Overall we were content with our stay.
Thankyou 😊
Rebecca
4 nachten verbleven in juni 2023
Reactie van Sorcha - Guest Service Agent op 22 jun 2023
Hi Rebecca, Thats Great to hear you enjoyed your stay. I have taken all your points on board and thank you for letting us know the above. We hope to see you again soon! Hope you have a lovely day Kind Regards, Sorcha
2/10 – Ontzettend slecht
Kara
19 jun 2023
Kara
1 nacht verbleven in juni 2023
10/10 – Uitstekend
Amanda
5 jun 2023
Positief: Netheid, comfort kamer
Great place!
Amazingly large room with tub on balcony! We loved it and wish we could have stayed longer.
Amanda
1 nacht verbleven in mei 2023
Reactie van Sorcha - Guest Service Agent op 22 jun 2023
Thanks Amanda, we hope to see you again soon!
4/10 – Matig
Brett
Reisde met partner
4 jun 2023
Positief: Voorzieningen
Negatief: Netheid
The room was very dusty, there was mold on the doors in the bathroom. Electrical appliances had broken switches. The mattress was terrible. I have never slept on worse. The spa was dirty and required a rinse before we used it. The price requested for this unit was on the higher side in the area and we were left disappointed, the room we had was definitely in need of a revamp. Communication with the management was excellent.
Brett
2 nachten verbleven in juni 2023
Reactie van Sorcha - Guest Service Agent op 22 jun 2023
Hi Brett, I apologies for the conditions of the room. We have taken all your points on board. I hope you still enjoyed your stay. Have a great day!
6/10 – Redelijk
Kevin
Reisde met familie
30 mei 2023
Negatief: Netheid
Nice view to harbour easy walking distance to town spacious unit
Kevin
4 nachten verbleven in mei 2023
Reactie van Guest Service Team-Boathaven op 31 mei 2023
Thankyou for leaving a review Kevin.
8/10 – Goed
Wendy
Reisde met partner
29 mei 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Attractive property in a good location.
Wendy
3 nachten verbleven in mei 2023
Reactie van Guest Service Team-Boathaven op 29 mei 2023
Hi Wendy, thankyou for leaving a great review. We hope to see you again.
10/10 – Uitstekend
Dawn
19 mei 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay! Location just out of main centre quiet clean everything you need!
Dawn
3 nachten verbleven in mei 2023
Reactie van Guest Service Team-Boathaven op 27 mei 2023
Thanks Dawn for leaving a great review. We are glad you enjoyed your stay.
8/10 – Goed
Neisha
Reisde met partner
15 mei 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked the location
Neisha
2 nachten verbleven in mei 2023
Reactie van Guest Services op 16 mei 2023
Thanks Neisha for taking the time to leave a great review. We hope to see you again soon.
10/10 – Uitstekend
Sarah
5 mei 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Loved the spa on our balcony & the view. Pool was also great. We also had some lical wild birds visit our balcony which was amazing. It was within walking distance to the port & the main street of Airlie which was convenient. Only downside was the bed that was very hard, definitely needs upgrading but staff were very helpful & provided us with extra blankets on request to help.
Sarah
3 nachten verbleven in mei 2023
Reactie van Guest Service Team op 6 mei 2023
Hi Sarah, We are so close to getting to new beds and i hope you can come back when we do. I'm glad you enjoyed everything else and thankyou so much for leaving us a review.
8/10 – Goed
CJ
Reisde met familie en kleine kinderen
2 mei 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Nice property. Sofa bed not very comfortable.
CJ
2 nachten verbleven in april 2023
Reactie van Guest Service Team op 3 mei 2023
Hi CJ, sorry to hear the sofa bed wasnt very comfortable but we are glad to hear you enjoyed the rest of your stay. We hope to see you again.
4/10 – Matig
Kendall
23 apr 2023
Negatief: Comfort kamer
Kendall
7 nachten verbleven in april 2023
Reactie van Guest Service Team-Boathaven op 24 apr 2023
We apologise for the councils power outtage. The power came back on at 4pm like we advised and you could have returned and continued with your stay.
10/10 – Uitstekend
Sandra, Olten
17 apr 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Kleines sauberes Hotel mit Pool und BBQ-Platz nahe dem Zentrum. Das Preis-/Leistungsverhältnis stimmt.
Sandra
4 nachten verbleven in april 2023
Reactie van Guest Service Team-Boathaven op 18 apr 2023
Thankyou for leaving a lovely review Sandra. We are very glad you enjoyed your stay and hope to see you again.
10/10 – Uitstekend
Christine
Reisde met partner
17 apr 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice bright comfy room with everything we need
Christine
1 nacht verbleven in april 2023
Reactie van Jeff Aquilina - Managing Director op 17 apr 2023
Thank you for the stunning review, we are so thrilled you enjoyed your stay. Hope you can visit us again soon.
8/10 – Goed
Chris
Reisde met familie
13 apr 2023
Positief: Netheid, voorzieningen
The property is in a good location close to the marina Shute harbour. The pool was great and the staff were very helpful. The car parks are limited and if you’re lucky to get under cover it’s ok, however there seems to be an issue with bat droppings through the night from the palms above the cars. Rooms are nice and the spa is good, however the Sofa bed wasn’t good for sleeping on. The caretaker was awesome though and helped find an alternative trundle bed which was much better.
Chris
5 nachten verbleven in april 2023
Reactie van Jeff Aquilina - Managing Director op 17 apr 2023
Hi Chris, thanks for your feedback, not sure what can be done about the bats, part of living in the tropics. Great tio hear the team assisted you and you found them lovely. Great to read you enjoyed our location and pool. Hope you can visit us again soon.
10/10 – Uitstekend
Rosemerry
9 apr 2023
Rosemerry
3 nachten verbleven in april 2023
Reactie van Jeff Aquilina - Managing Director op 17 apr 2023
Hi Rosemerry - WOW thank you for the sensational 10 outta 10 score, the team and I are so thrilled you enjoyed your stay. Hope you can visit us again soon.
8/10 – Goed
Ngaire
17 mrt 2023
Ngaire
5 nachten verbleven in maart 2023
Reactie van Guest Service Team op 18 mrt 2023
Thankyou Ngaire for leaving a review.
10/10 – Uitstekend
Sophie
25 feb 2023
Positief: Netheid, comfort kamer
Top Location!
Ideal für Ausflüge, weil direkt am Hafen. Und zu Fuss nur ein kurzer Weg nach Airlie Beach. Tolle Aussicht vom Balkon auf Hafen, Palmen und Pool. Toller und flexibler Service an der Rezeption!
Sophie
2 nachten verbleven in februari 2023
Reactie van Guest Service Team op 7 mrt 2023
Thank you for the 10 out of 10. We hope you enjoy the rest of your travels.
4/10 – Matig
Francisco
Reisde met partner
23 jan 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Good for price we paid. TV is old, no HDMI, no USB, not capable of internet connection. Wifi ok, staff friendly, unit clean. No breakfast available. Will try other hotel next time.
Francisco
4 nachten verbleven in januari 2023
Reactie van Guest Service Team op 24 jan 2023
Thankyou for leaving a review Fransisco. We are trying to get our televisions updated in all our rooms.
4/10 – Matig
Craig
Reisde met partner
21 jan 2023
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Out dated ,no maintenance bei g done washing machines leak ,dryer stinks,bed very hard ,tv old as the hills spa broken and dirty
And booked extra nights accommodation when floods blocked us off and weren't put in computers or they where offered more money
Craig
4 nachten verbleven in januari 2023
Reactie van Guest Service Team op 21 jan 2023
Hi There, You did not book another night. You asked if you could hold the room for another night and i said we do not hold rooms you would have to book it. Also none of these things were bought to our attention while you stayed yet you wanted to stay another night? Thankyou though for leaving a review.
8/10 – Goed
Abbie
12 jan 2023
Positief: Comfort kamer
Great location close to town, very spacious room and spa was lovely with a great view! Room was very dusty and shower needed a good clean. Couch could do with replacing but overall we thoroughly enjoyed our stay. Pool was great!
Abbie
4 nachten verbleven in januari 2023
Reactie van Guest Service Team op 21 jan 2023
Thankyou Abbie for leaving a review. I shall pass on your comments to the Housekeeping team.
8/10 – Goed
Troy
Reisde met familie
8 jan 2023
Negatief: Netheid
The property was dated and could do with some form of renovation internally along with additional air conditioning in the main bedroom so doors can be closed. Location is great.
Troy
3 nachten verbleven in januari 2023
Reactie van Guest Service Team op 24 jan 2023
Thanks for taking the time to leave a review Troy.
10/10 – Uitstekend
Stephen
Zakenreiziger, Reisde met partner
7 jan 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Handy and very quiet and private
Stephen
1 nacht verbleven in januari 2023
Reactie van Guest Service Team-Boathaven op 7 jan 2023
We are happy to hear you enjoyed your stay Steven. Thankyou for taking the time to leave a review and we hope you stay again.
6/10 – Redelijk
Gabrielle
Reisde met familie
11 dec 2022
Positief: Netheid
Pool needs a cover in summer was really warm water, also more blankets in rooms for frogs like me . Didn’t have a bed made for a guest had to ring after hours number to get this rectified.
Gabrielle
1 nacht verbleven in december 2022
Reactie van Guest Service Team op 18 dec 2022
Hi Gabrielle, Thanks for your review, We do keep spare blankets in the office for those who need an extra one. I will pass the tip about the pool cover to the manager as this is a good idea. Thankyou. And apologies for the spare bed not being made up. I think i remember popping up to make it for you. Merry Christmas to you and your family.
10/10 – Uitstekend
Pia
19 nov 2022
Positief: Netheid, comfort kamer
Pia
2 nachten verbleven in november 2022
Reactie van Guest Service Team op 20 nov 2022
Thankyou Pia for your lovely review.
8/10 – Goed
Alexandra
Reisde met partner
19 nov 2022
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very comfortable stay. Loved the swimming pool. Good amenities. Only minus was slightly uncomfortable bed and no flyscreens on the sliding door.
Alexandra
3 nachten verbleven in november 2022
Reactie van Guest Service Team op 20 nov 2022
Thankyou for your lovely review Alexandra.
10/10 – Uitstekend
Jayden
17 nov 2022
Jayden
2 nachten verbleven in november 2022
Reactie van Guest Service Team op 19 nov 2022
Thanks Jayden for the great review. Hope to see you again.
8/10 – Goed
Lea
Reisde met partner
1 nov 2022
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We loved the pool, our balcony spa & the view.
Lea
2 nachten verbleven in oktober 2022
Reactie van Guest Service Team op 19 nov 2022
Thankyou for the lovely review.
8/10 – Goed
Narelle
Reisde met partner
18 okt 2022
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Poolside Apartment was clean, well equiped with a comfy queen bed. Although the kitchen had a stove top, there was no rangehood so not really suitable for cooking meals. Free washer & dryer in a communal laundry. The highlight was the beautiful large pool! Very reasonable price for what you get, we had a very enjoyable eight night stay.
Narelle
8 nachten verbleven in oktober 2022
Reactie van Guest Service Team op 19 nov 2022
Thanks for the great review Narelle.
10/10 – Uitstekend
Daniel, Ormeau Hills
Reisde met partner
18 okt 2022
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Alway what I expect, Great pace
Daniel
3 nachten verbleven in oktober 2022
Reactie van Guest Service Team op 19 nov 2022
Thanks for leaving us a great review Daniel.
10/10 – Uitstekend
Peter
Reisde met partner
2 okt 2022
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a trip to Whitehaven Island booked and it's so close to port to be picked up for the boat.
Because my wife is disable the apartments had a lift. We also use their spa which is very hot. Good view from the balcony
Peter
3 nachten verbleven in september 2022
Reactie van Guest Service Team op 3 okt 2022
Thank you Peter for the lovely review, we hope you and your wife can return for another stay.
8/10 – Goed
Liz
Reisde met partner
26 sep 2022
Excellent location, 5 minute walk to town and 5 minute walk over to Transport terminal, to go on cruises etc.
Pool was excellent, great to have swim after long day out.
We were in a pool side unit which we were happy with. Good ceiling fans and AC.
Only problem was smell from bathroom drain.
But we were happy with everything else and had an enjoyable stay.
Liz
4 nachten verbleven in september 2022
Reactie van Guest Service Team op 19 nov 2022
Thanks Liz for your lovely review. We are glad you had an enjoyable stay.