Dear Dayana Mendonca, From the 16th until the 19th of February you have stayed with us in the Amsterdam ID Aparthotel. We have noticed that you gave your experience a very bad review on both Expedia and Hotels.com. Because you did not gave us any feedback about what you did not like about your stay we would like to get in contact with you to hear what you did not like about your stay as our guests experience is very important for us. We hope to hear from you so we can try to solve this for you or perhaps for other guests in the future. Awaiting your reply. Kind regards, Stefan Dubbeld Rooms Division Manager Amsterdam ID Aparthotel

Beste Marianne, wat doet het ons goed om als pareltje gezien te worden :) Heel erg bedankt voor de mooie review! We hopen jullie snel weer te mogen verwelkomen. Met vriendelijke groet, Rudith

Bedankt voor uw review! Ik ben blij dat u we het goed hebben kunnen compenseren voor u! We hopen u snel weer te mogen verwelkomen! Met vriendelijke groet, Rudith

Hi Soso, thank you very much for the review and feedback regarding the costs of extra cleaning service. Will discuss this issue with my Housekeeping Manager. Good to read you enjoyed our stay in our property and Amsterdam. :)

Bedankt Marco!

Dear Jochum, Thank you very much for your great rating! We are glad you have enjoyed your stay with us. We would love to welcome you back. Kind regards, Wendy

Thank you :)

Hi Nelson, Bedankt voor de review en de feedback m.b.t. de airco. Wij zijn druk bezig om onze climate control in de kamers te verbeteren. Hoop dat jullie plezier hebben gehad in Amsterdam.

Hallo meneer/ mevrouw anoniem, Bedankt voor de mooie review.

Hallo Bert, bedankt voor het compliment! Leuk dat jullie er waren en tot een volgende keer. Groeten uit Mokum, Guido Lips

Hi Michael! Thank you for the amazing review! We are happy to hear that the room, facilities, the location and staff made your stay as good as it was.We hope that we can welcome you back someday :)Kind regards,

Liebe Verena,Spitze! Das ist es, was wir gerne sehen. Schön zu hören, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Hoffentlich sehen wir uns wieder?Deine,Noortje(Manager im Dienst)

Dear Tim,Thank you for the nice review!.Best regards,Nikos

Hi Olabisi! Thank you so much for taking the time to leave a review, we appreciate it a lot. We are very happy to hear that you had a good stay with us and thank you for the kind words towards the staff as well :) We do have a breakfast buffet with warm items, it is worth trying for sure! Again, thank you so much for the kind words, we will definitely see you next time. Kind regards, Felicia (Manager on Duty)

Hi Ma,Awesome! Thank you for taking the time to leave such a nice review for us!Hopefully we'll see you again soon!Kind regards,Noortje(manager on Duty)

Hi Bec,Superb! That's what we like to read, hopefully your return will be soon.Many thanks!Best regards,Nikos

Hi there! Thank you for taking the time to leave a review. We hope to see you back in the future. Kind regards, Felicia (Manager on Duty)

Hi Joshua, thank you for the review! We appreciate it a lot. We are happy to hear that you had a good stay with us and that the location, the amenities and rooms were to your liking. We hope to see you back here someday :) Kind regards, Felicia (Manager on Duty)

Hi there! Thank you for your review. We hope to see you back in the future. Kind regards, Felicia (manager on Duty)

Dear YOUNGSOOK,Wow! Thank you so much for leaving us this nice review! We are happy to hear that you enjoyed a comfortable stay at our hotel! Nice that you have enjoyed the close location to the airport, cleanliness, equipped apartment and our friendly staff.Hopefully we will welcome you again soon!Kind regards,Noortje(Manager on Duty)

Dear Johanna,Super! We are very happy to hear that you enjoyed your stay, the location and the restaurant. Thank you for the kind words about our staff. We will pass this on to them!Hopefully we will see you again soon in the future!Kind regards,Noortje(Manager on Duty)

Dear DANIYAL,That is what we like to see! Thank you for the review! Nice to hear that you had a good stay with us. See you next time. Kind regards, Noortje(Manager on Duty)

Dear CIPRIAN,Nice! Thank you for the kind words about our team! We are pleased that you enjoyed the location and parking facilities. Sorry to hear that the cleaning did not meet your expectations. We hope that you were nevertheless able to enjoy your stay. If you would like to mention anything about the cleaning, please contact us!Hopefully we will see you again in the future.Kind regards,Noortje(Manager on Duty)

Ouah! Merci beaucoup pour cet avis agréable et positif et les compliments à l'équipe. Je suis ravi d'apprendre que vous avez passé un agréable séjour et que l'emplacement, la chambre, la vue et le reste étaient à votre goût. Nous espérons pouvoir vous accueillir à nouveau dans le futur ! J'espère à bientôt. Cordialement, Felicia (Manager de service)

Dear William,Super! What an amazing review! Thank you for taking the time to leave such a nice review. We are very happy to hear that you have enjoyed your (quiet) stay with us and that the communication, information and location was to your liking. We are aware that the garage door was not functioning properly and we therefore hope that this will be resolved more quickly in the future so that we can optimize your stay even more. We are pleased that this did not cause any problems for your experience with us.We hope to see you again soon in the future!Kind regards,Noortje(Manager on duty)

Hi there! Thank you for the review. Nice to hear that you had a good stay with us. See you next time. Kind regards, Felicia (Manager on Duty)

Dear Pablo, thank you for the review! Nice to hear that you had a good stay with us. We hope to welcome you back in the future. Kind regards, Felicia (Manager on Duty)

Hi there,Thank you for your nice review!If you ever come back to Amsterdam, we look forward to welcome you again at ID Aparthotel.Kind regards,Ferren Cinqualbre

Hallo Michael, vielen Dank für Ihr Feedback. Es ist schön zu hören, dass Sie die praktischen Wohnungen mit ihren Annehmlichkeiten und das hilfsbereite Personal zu schätzen wussten. Wir sind immer bestrebt, unseren Gästen einen angenehmen Aufenthalt zu bieten. Wir werden auch Ihre Anmerkungen zu den veralteten Zimmern für mögliche Verbesserungen in der Zukunft berücksichtigen. Wir hoffen, dass Sie Ihren Aufenthalt in Amsterdam genossen haben und dass wir Sie in Zukunft wieder bei uns begrüßen können. Mit freundlichen Grüßen, Ferren (Manager on Duty)

Hi John,Thank you for your nice review!If you ever come back to Amsterdam, we look forward to welcome you back at ID Aparthotel!Kind regards,Ferren (Manager on Duty)

Hi there,It is fantastic to hear that you found our staff friendly and welcoming, and that you enjoyed your stay at the hotel. Thank you for the recommendation! If you decide to visit the area again, we would be really happy to welcome you back.Kind regards,Ferren (Manager on Duty)

Hi Yu Wei, that's not what we would like to see. I hope you enjoyed your experience in Amsterdam. But I am curious what we could have done better for your guys. Could you send us an e-mail with your feedback, we always strive to improve our services. Best regards, Nikos

Hi, We are happy to hear that you had a positive experience during your stay with us. It's great that our front desk staff, was extremely nice and helpful. We are glad you found your 2-bedroom apartment spacious and clean, and that you enjoyed the complimentary gym and private sauna facilities.If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future!Kind regards, Ferren (Manager on Duty)

Dear Charlie, First of all thank you for sharing your experience with us. Glad to see our staff was helpful towards you guys and that you experienced it this way. We are always curious how we can improve our services. We are very sorry for the inconveniences you experienced. We are not running away from the fact this wasn't the service that we want to offer towards you guys. About the refund miscommunication, you booked this reservation via an online travel agency. The price you paid online differs from what we eventually ends up in our system. We do not have the ability to change what the agency does. We refunded the 50% of what is stated in our system. I am sorry to read this is not what you have hoped for. In case you have additional questions about this subject, please feel free to e-mail me via nikos.germanlis @ amsterdamidaparthotel .com.I hope this response finds you well.Best regards,Nikos GermanlisDuty Manager

Hi William,We're thrilled to hear that you had a great stay with your family, even though it was just for one night. It sounds like you had quite the adventure with the unexpected downpour, but it's wonderful to know that our receptionist was incredibly helpful and accommodating. It's great that you found your room spacious and clean, and the convenience of a nearby grocery store definitely adds to the overall experience. We hope you and your family had a memorable time in Amsterdam, and we would be more than happy to welcome you back whenever you decide to visit again! Kind regards,Ferren (Manager on Duty)

Dear Man Ha, Thank you for your review! We are pleased to hear that you found our location convenient, with easy access to transportation options. It's great to know that the rooms were comfortable and spacious, providing a pleasant stay for you. We hope to welcome you back on your next visit to Amsterdam!Kind regards, Ferren (Manager on Duty)

Dear guest, thank you so much for the greag review! Great to hear that you had a good stay with us. Hopefully until next time :) Kind regards, Felicia (Manager on Duty)

Dear guest, thank you so much for the greag review! Great to hear that you had a good stay with us. Hopefully until next time :) Kind regards, Felicia (Manager on Duty)

Hi Annette, Thank you for sharing your observations. We appreciate your positive feedback about our front desk and parking services. We've taken note of your comments regarding the cleanliness in the en suite bathroom shower area and around the kitchen sink, as well as the smell near the garbage room. Your feedback helps us identify areas for improvement, and we will address these issues accordingly. We value your input and hope that you had an enjoyable stay overall. We look forward to the possibility of welcoming you back in the future.Kind regards, Ferren (Manager on Duty)