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Beoordelingen van The Dorothy Motel

3 out of 5
The Dorothy Motel
Marmont Cres, 250, Banff, AB

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 483 van 714 beoordelingen" "
Gastenscore: 8 - Goed. 172 van 714 beoordelingen" "
Gastenscore: 6 - Redelijk. 30 van 714 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 714 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 714 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Vera

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Dorothy is very nice. Our room was very modern and retro at the same time. No front desk however which is different. You have to check-in at the nearby Banff Caribou Lodge. The individuals there are very nice. It didn’t matter to us. We enjoyed our stay.
1 nacht verbleven in mei 2024
Reactie van The Dorothy Motel guest experience team op 3 mei 2024
Thank you for your detailed review. We are happy to hear you enjoyed your stay with us.

8/10 – Goed

Alaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest experience team op 3 mei 2024
Thank you for your rating and staying at The Dorothy. We hope to welcome you back again soon.

10/10 – Uitstekend

Rianne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van The Dorothy Motel team op 23 apr 2024
Thank you for your excellent rating and choosing The Dorothy motel for your Banff adventures. We hope to welcome you back soon.

10/10 – Uitstekend

Shun Peng, Winnipeg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van The Dorothy Motel op 23 apr 2024
Thank you for your excellent rating and choosing The Dorothy motel for your Banff adventures. We hope to welcome you back soon.

10/10 – Uitstekend

robyn

1 nacht verbleven in april 2024

10/10 – Uitstekend

Ting Fung

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We’ve stayed at this hotel before and like the previous time, we enjoyed our stay. Check-in is easiest through their mobile app and the key is accessible through your phone. The room was modern and clean. Plenty of parking spaces available and street parking is available as well. Overall, I would highly recommend this hotel.
2 nachten verbleven in april 2024
Reactie van The Dorothy Motel guest services team op 15 apr 2024
Thank you for your detailed review and recommendations to our future guests. We hope to welcome you back soon.

10/10 – Uitstekend

Jemimah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a great stay and very affordable!
1 nacht verbleven in april 2024
Reactie van The Dorothy Motel guest services team op 15 apr 2024
Thank you Jemimah, we look forward to your next visit to The Dorothy.

10/10 – Uitstekend

Chunyan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service
1 nacht verbleven in april 2024
Reactie van The Caribou Lodge & Spa guest experience team. op 9 apr 2024
Thank you for your kind review and staying at The Dorothy. See you soon.

10/10 – Uitstekend

Elliot

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest experience team op 9 apr 2024
Thank you for your excellent rating. We hope to welcome you back soon.

10/10 – Uitstekend

Vivian

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest experience team op 9 apr 2024
Thank you for your rating Vivian and we hope you can visit us again soon.

10/10 – Uitstekend

Sergio

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the Dorothy Motel! The location right next to A&W and the gas station was very convenient. Lots of parking and check in was very easy at the Caribou
2 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest experience team op 9 apr 2024
Dear Sergio, thank you for your excellent rating and detailed review. We hope to welcome you back soon.

8/10 – Goed

Joshua

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen
When we first walked in there was a pop can under the bed so I’m assuming they don’t clean there floors there where long brown hairs in the bed and on the pillows I didn’t appreciate the front desk saying our room number at check in as when i worked in Banff that was a big no no because of safety the room we where in was right under where the staff do laundry or there cleaning room so we counsel heard them slamming the door all day the cups in the bath rooms also had water residue marks on them so I was afraid those maybe won’t cleaned either.
2 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 15 apr 2024
Thank you for your valued feedback Joshua. We will action your concerns immediately to improve for our future guests.

10/10 – Uitstekend

Joseph

1 nacht verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 23 apr 2024
Thank you for your kind review and choosing The Dorothy Motel. We hope you can return soon.

8/10 – Goed

Lea

1 nacht verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 23 apr 2024
Thank you for your kind rating Lea. We hope you can visit us again.

10/10 – Uitstekend

Kevin

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brought our dog along on a one night stop. They even gave him a pet bed to lay on which he loved. Was good beds, a quiet sleep.
1 nacht verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 28 mrt 2024
Thank you for the excellent review and feedback.

2/10 – Ontzettend slecht

Kimberly

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately, three rooms that we were shown were dirty, with trash under one of the beds, stains on most of the sheets, and hair throughout the bathrooms. Ended up canceling and booking elsewhere.
3 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 28 mrt 2024
Dear Kimberley, we apologize for the poor experience you had with us. We have actioned your concerns and will endeavor to exceed our guest expectations moving forward.

10/10 – Uitstekend

Kyle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Dorothy is simplicity at its finest. If you’re looking for a quiet, clean and quaint spot to take it easy after a long day of exploring Banff, this is it. The room was clean and suitable for a family, couple or solo explorer. I appreciated the easy parking, great soaps, a real coffee mug (for real the hotel paper ones suck), and how quiet it was in the evening. The balcony is a great feature too — couldn’t make use of it due to weather but I’ll be back again, hopefully during warming months!
1 nacht verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 28 mrt 2024
Dear Kyle, thank you for the excellent rating and feedback. We are very happy to hear you enjoyed the Dorothy.

10/10 – Uitstekend

Azhar, Edmonton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice location.
2 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 28 mrt 2024
Thank you for your review. We are happy to hear you enjoyed The Dorothy and hope to welcome you back soon.

10/10 – Uitstekend

charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were there several times. We like it there.
3 nachten verbleven in maart 2024
Reactie van The Caribou Lodge & Spa guest experience team op 22 mrt 2024
Dear Charles, thank you for your kind review. We will see you soon!

10/10 – Uitstekend

Lucie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the small size of the motel and its location at the edge of the forest. And I love the art work by Jason Thompson.
3 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 22 mrt 2024
Thank you for your kind review and special mention of the beautiful art work at The Dorothy.

8/10 – Goed

Peter, Grimsby

Reisde met partner
Positief: Netheid, voorzieningen
The heated floors in the washrooms are bussin
4 nachten verbleven in februari 2024
Reactie van The Dorothy Motel guest services team op 22 mrt 2024
Thank you for staying with us, we are happy to hear you enjoyed your stay. We hope to see you soon.

10/10 – Uitstekend

Naman

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in februari 2024
Reactie van The Dorothy Motel guest services team op 22 mrt 2024
Thank you for your review and we hope to welcome you back to The Dorothy soon.

10/10 – Uitstekend

Lyn

4 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 15 apr 2024
Thank you for your excellent rating and staying at The Dorothy.

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was comfortable and check-in was easy. Good value for the money.
1 nacht verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 22 mrt 2024
Thank you for staying with us and we hope you can visit us again soon.

10/10 – Uitstekend

Peter

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are unique and very clean. My only complaint is there are no staff on site, so to check in I had to go to another hotel.
1 nacht verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 22 mrt 2024
Dear Peter, thank you for your kind review. We are happy to hear you enjoyed your stay. On a return visit, try our mobile check in app for your convenience.

10/10 – Uitstekend

Geovanny, Toronto

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s was very clean, easy access, affordable.
2 nachten verbleven in februari 2024
Reactie van The Dorothy Motel op 14 mrt 2024
Thank you for your excellent review, we are happy to hear you enjoyed your stay.

6/10 – Redelijk

Hang

Reisde met familie
Positief: Netheid, personeel en service
overall decent place for budget friendly stay at Banff, the heater/AC unit is very loud even at lowest fan setting (need ear plugs to sleep), understand it is not a "top of the line" unit, so be prepared room is either too hot or cold and very dry. Lots parking and pretty quiet area.
3 nachten verbleven in maart 2024
Reactie van The Dorothy Motel op 14 mrt 2024
Thank you for your detailed review, we will investigate the heating unit in your room immediately. We are happy to hear you found the parking adequate and area quiet.

10/10 – Uitstekend

Guylaine

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect!
2 nachten verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 12 mrt 2024
Thank you for the perfect review. We hope to welcome you back soon.

8/10 – Goed

Derek

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We weren’t in the best suite, but I would ask to be in another one that face the courtyard, but overall this day was really easy and lovely
1 nacht verbleven in maart 2024
Reactie van The Dorothy Motel guest services team op 6 mrt 2024
Thank you for your review and staying with us. We look forward to a return visit.

6/10 – Redelijk

Cynthia

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Incorrect information provided about check-in via app. We had to walk to the Caribou Lodge to check-in and our shuttle had dropped us at the Dorothy as directed in the welcome email from hotel. Keycard stopped working mid way through stay and very inconvenient to walk 15 minutes round trip in the snow to recover a new one at the Lodge. Better communication would be appreciated prior to stay and easier problem solving would be great.
2 nachten verbleven in februari 2024
Reactie van The Dorothy Motel guest services team op 6 mrt 2024
Dear Cynthia, thank you for your valued feedback. We apologize for the inconveniences you encounter during your stay. The Dorothy website is a great place for important information our guest can access to make your stay with us hassle free.

6/10 – Redelijk

ravinder

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van The Dorothy Motel guest services team op 6 mrt 2024
Thank you for your review and staying with us. We hope to welcome you back soon.

10/10 – Uitstekend

Winnie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Newly renovated rooms, clean and ease of check in. Able to use pool and gym facilities of caribou lodge. Transit pass is convenient for getting into town without dealing with parking. Rocky Mountain Soap Co. washroom products are pleasant.
1 nacht verbleven in februari 2024
Reactie van The Dorothy Motel guest services team op 6 mrt 2024
Thank you for your excellent review. We are happy to hear you enjoyed your stay and hope you can visit again soon.

10/10 – Uitstekend

Wayne and Pauline, Bridgton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very amazing and comfortable to stay overnight.
1 nacht verbleven in februari 2024
Reactie van The Dorothy Motel guest services team op 6 mrt 2024
Thank you for staying with us!

6/10 – Redelijk

Jessica

Positief: Personeel en service
Negatief: Netheid, voorzieningen
Good value for money. Cute room. Cleanliness wasn’t great, sheets had stains, and found hair in bedding and bathroom.
2 nachten verbleven in februari 2024
Reactie van The Dorothy Motel guest services team op 6 mrt 2024
Thank you for your valued feedback. We will action your concerns immediately.

8/10 – Goed

Thierry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great!
2 nachten verbleven in februari 2024
Reactie van The Dorothy guest experience team op 12 feb 2024
Thank you for staying at The Dorothy, we hope to welcome you back soon.

10/10 – Uitstekend

Jean-Pierre

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, cozy and affordable
2 nachten verbleven in februari 2024
Reactie van The Dorothy guest experience team op 12 feb 2024
Thank you for your kind review, we are happy to hear you enjoyed your stay.

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great price and great location.
4 nachten verbleven in februari 2024
Reactie van The Dorothy Motel guest services team op 9 feb 2024
Thank you for your excellent review, we are happy to hear you enjoyed your time at The Dorothy Motel.

8/10 – Goed

Robert, Kenora

Positief: Netheid, staat van de accommodatie en faciliteiten
Good accommodations in Banff for an affordable rate.
2 nachten verbleven in februari 2024
Reactie van The Dorothy Motel guest services team op 9 feb 2024
Thank you for your review and feedback. We are happy you enjoyed your stay and hope to welcome you back soon.

10/10 – Uitstekend

charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is exactly what we need. We are there often.
3 nachten verbleven in februari 2024
Reactie van The Dorothy team op 8 feb 2024
Dear Charles, thank you for visiting us again and your kind review. See you soon!

10/10 – Uitstekend

Sydney

Reisde met familie
The property was in a great location and wasn’t too far away from the main section of the Banff town. Parking on site was very convenient and the property was well maintained. The check in/out staff were helpful and friendly. Affordability of the room was the main reason why I chose the Dorthy Motel and I will be staying here again in the future if possible!
2 nachten verbleven in februari 2024
Reactie van The Dorothy team op 6 feb 2024
Thank you for your detailed and positive review. We are very happy to read you enjoyed The Dorothy Motel and hope to welcome you back soon.

10/10 – Uitstekend

Sara

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great renovated motel that allows pets. Was quiet and clean. Would recommend and stay again.
2 nachten verbleven in februari 2024
Reactie van The Dorothy team op 6 feb 2024
Thank you for your excellent review Sara. We hope to see you back again soon.

8/10 – Goed

Mel

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
If you are looking for a cheaper accommodation in Banff this is the place to be! Great & convenient location, clean & well appointed rooms & great customer service.. Kudos to Emily for patiently teaching her colleague about the issue I had withe my credit card.. Will definitely come back again..
1 nacht verbleven in februari 2024
Reactie van The Dorothy team op 6 feb 2024
Thank you for your kind review Mel. We hope you can visit us again soon.

8/10 – Goed

Fritzie

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Bed is so comfortable and the room is clean
1 nacht verbleven in januari 2024
Reactie van The Dorothy Motel team op 31 jan 2024
Thank you for your kind review. We are happy to hear you enjoyed your stay and hope to welcome you back soon.

6/10 – Redelijk

WING HO

1 nacht verbleven in januari 2024
Reactie van The Dorothy Motel guest services team op 29 jan 2024
Thank you for your review and choosing The Dorothy as your base for exploring Banff.

8/10 – Goed

Lukas, Okotoks

Reisde met een groep, Reisde met huisdieren, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay in Banff with dog.
1 nacht verbleven in januari 2024
Reactie van The Dorothy Motel team op 29 jan 2024
Dear Lukas, thank you for your great review and choosing the Dorothy Motel. We hope you all can visit again soon.

10/10 – Uitstekend

Olesya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just excellent for this property, especially after renovation! Thank you!
1 nacht verbleven in januari 2024
Reactie van The Dorothy Motel guest services team op 29 jan 2024
Dear Olesya, thank you for your excellent review. We are happy to hear you enjoyed your stay at the newly renovate Dorothy Motel and we hope to welcome you back soon.

2/10 – Ontzettend slecht

Nastassja

When we got to the place, the card to get in the room didn’t work. There’s nobody doing the check in at the place, you have to do the check-in though another hotel. I got a message saying that I would be able to do my check-in with my phone. It doesn’t work so you have not other choice than going to the other hotel to do your check-in. It’s very cold outside so this things shouvw
1 nacht verbleven in januari 2024
Reactie van The Dorothy motel guest service team op 23 jan 2024
Thank you for your valuable feedback. We apologize for any inconvenience you experienced with our mobile key application. It is important to note for our future guests that pre-paid reservations will need to update credit card information with the hotel for the mobile key to be initiated.

10/10 – Uitstekend

Alistair

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check in exasperation
I invited a lot of time downloading the hotel app to get an automated check in it didn’t work for No front desk so very frustrating!
1 nacht verbleven in januari 2024
Reactie van The Dorothy Motel guest services team op 17 jan 2024
Thank you for your review and feedback. We can see you were successful using the mobile app, and apologize that it was a frustrating process. For future guest, pre-paid reservations will need a credit card on file for the app to work and you must enable Bluetooth on your device to receive a key. The Caribou Lodge is available 24 hours a day to assist with any issue during your stay.

10/10 – Uitstekend

Kyle

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
It’s what’s on the inside that counts!!!
Very very very clean. My room right up to date with modern amenities and actually more amenities than your normal room would have. Lights under the frame of the bed to name one. Check in was a little inconvenient (had to go to different hotel for keys). The outside isn’t too bad for a motel. Don’t let it fool you…….. it’s probably the best and most clean motel I’ve ever stayed in hands down.
1 nacht verbleven in januari 2024
Reactie van The Dorothy Motel team op 9 jan 2024
Thank you for your valuable feedback and excellent review. We are happy your enjoyed The Dorothy!