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Beoordelingen van Kempinski Hotel Grand Arena

5 out of 5
Kempinski Hotel Grand Arena
Pirin Street 96, Bansko

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 209 van 272 beoordelingen" "
Gastenscore: 8 - Goed. 48 van 272 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 272 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 272 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 272 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tophotel!
Fantastisch hotel op perfecte locatie. Zeer complete en nieuwe wellness, vriendelijke bediening en heerlijk eten!
1 nacht verbleven in december 2018
Reactie van Kempinski Bansko op 31 dec 2018
Lieber Mark, Danke, dass Sie unser Gast sind! Wir freuen uns, dass Ihnen unser brandneues Wellnesscenter gefällt und wir hoffen, Sie bald wieder begrüßen zu können! Freundliche Grüße, Natalia Kashirskaya Generaldirektor

10/10 – Uitstekend

Kristina

5 nachten verbleven in maart 2024

8/10 – Goed

Julian Michael

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and lovely staff.
6 nachten verbleven in januari 2024
Reactie van Rene Detzen, General Manager op 6 feb 2024
Dear Julian Michael,Thank you for your positive feedback!We are glad to hear that you had a nice stay with us and we look forward to welcoming you back again in the future!

10/10 – Uitstekend

Goknil

4 nachten verbleven in januari 2024
Reactie van Rene Detzen, General Manager op 5 feb 2024
Dear Goknil,Thank you for being our valuable guest and for sharing your feedback!We are happy to know that you have enjoyed your stay, and we hope to welcome you back in the future.Kind regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

10/10 – Uitstekend

sean

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 night vegan get away
Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
5 nachten verbleven in januari 2024
Reactie van Rene Detzen op 29 jan 2024
Thank you for choosing Kempinski Hotel Grand Arena for your stay in Bansko and for sharing your feedback!We are thrilled to receive your positive feedback, and we are delighted to know that you thoroughly enjoyed your experience at Kempinski Hotel Grand Arena Bansko. We will be glad to welcome you back in the future.Kind regards, Rene DetzenGeneral Manager Kempinski Hotel Grand Arena Bansko

8/10 – Goed

Fulya

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Keyifli tatil
Personel gayet iyiydi, konaklamada yaşadığımız değişiklikleri çok iyi yönettiler. Özellikle otelde Türk resepsiyon olması çok faydalı oldu. Genel olarak iyi bir servis aldık. Aleksey, Celal, Mustafa, Kemal ve Kader bize çok iyi servis verdi özellikle. Kahvaltı gayet güzeldi. Temizlik iyiydi. Bir tek otel genel olarak Kempinski beklentimize göre biraz eski ve bakımsızdı. Son olarak lobideki Kids Menu çok iyiydi.
5 nachten verbleven in januari 2024
Reactie van Rene Detzen op 26 jan 2024
Dear Keyifli,Thank you for sharing your feedback with us! We are delighted to hear that you had a positive experience during your stay. We hope to welcome you back to Kempinski Hotel Grand Arena Bansko in the future for another memorable stay.Best regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

10/10 – Uitstekend

Elvis

7 nachten verbleven in januari 2024
Reactie van Rene Detzen, General Manager op 5 feb 2024
Dear Elvis,Thank you for being our valued guest and for taking the time to share your positive experience at Kempinski Hotel Grand Arena Bansko.We hope to have the pleasure of welcoming you as our guests again.Kind regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

8/10 – Goed

Albena

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Rene Detzen op 17 jan 2024
Thank you for choosing Kempinski Hotel Grand Arena for your stay in Bansko and for sharing your feedback!We will be glad to welcome you back in the future.Kind regards, Rene DetzenGeneral Manager Kempinski Hotel Grand Arena Bansko

8/10 – Goed

Peder Bousgaard

1 nacht verbleven in oktober 2023
Reactie van Rene Detzen, General Manager op 16 okt 2023
Dear Peder Bousgaard,Thank you for choosing Kempinski Hotel Grand Arena for your recent stay in Bansko and for taking the time to rate us online.Your direct feedback will be highly appreciated and we will be happy to receive your comments at guestservices.grandarena@kempinski.com.We hope to welcome you back in the future.Best regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

10/10 – Uitstekend

Emmanuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent, chambre parfaite, tres confortable, sercice tres professionnel, petits déjeuners excellents.
2 nachten verbleven in september 2023
Reactie van Rene Detzen, General Manager op 25 sep 2023
Dear Emmanuel,Thank you for being our valued guest and taking the time to share your feedback with us!We are pleased to know that you have enjoyed your stay and we look forward to welcoming you back in the future!Best regards,Rene DetzenGeneral ManagerKempinski Hotel Grand Arena Bansko

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Kempinski Bansko op 8 aug 2023
Dear Michael,Thank you for being our guest and sharing your feedback with us.We are pleased to know that you have enjoyed your stay and we hope to welcome you back in the future.Best regards,Rene DetzenGeneral Manager

10/10 – Uitstekend

Aneta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Kempinski Bansko op 30 jul 2023
Dear Aneta,Thank you for being our valued guest and taking the time to rate us!We look forward to welcoming you back in the future!Best regards,Christian RugeGeneral Manager

8/10 – Goed

Rainer

Reisde met familie
Positief: Personeel en service, comfort kamer
Tolles Hotel in bester Lage mit kl. Abstrichen
Beste Lage , wunderschönes Hotel, ausgezeichnetes Essen, top Massagen im SPA Leider kann man morgens vor dem Frühstück nicht mehr schwimmen wegen geänderter Pool Öffnungszeiten Außenpool angenehm warm , muss aber dringend gereinigt werden. Auch sonst an mehreren Stellen Bedarf für den Hausmeister.
2 nachten verbleven in juli 2023
Reactie van Kempinski Bansko op 30 jul 2023
Dear Rainer,Thank you for being our valued guest and taking the time to share your feedback with us!We look forward to welcoming you back in the future!Best regards,Christian RugeGeneral Manager

10/10 – Uitstekend

Johan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Splendid stay as expected
We arrived after a 3-day hiking trip in the Pirin National Park, dirty and tired, so the spa of the hotel was a pleasant experience. The room was nice and clean, with good coffe available in the room which was welcome after drinking Nescafe for a few days. The breakfast buffét had lots of options and everything was as expected on this point from one of the best hotels in Bansko.
1 nacht verbleven in juni 2023
Reactie van Kempinski Bansko op 3 jul 2023
Dear Johan,Thank you for being our valued guest and taking the time to share your feedback with us.We hope to welcome you back in the near future.Thank you!Best regards,Christian RugeGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2023
Reactie van Kempinski Bansko op 6 apr 2023
Dear Valued Guest,Thank you for the high score and we hope to welcome you back in the future!Best regards,Christian RugeGeneral Manager

10/10 – Uitstekend

moshe

4 nachten verbleven in februari 2023
Reactie van Kempinski Bansko op 27 mrt 2023
Dear Moshe,Thank you for being our guest and for taking the time to share your feedback with us.We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko and we hope to welcome you back in the future.Best regards,Christian RugeGeneral Manager

10/10 – Uitstekend

Kristine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great ski hotel
Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
7 nachten verbleven in februari 2023
Reactie van Kempinski Bansko op 21 feb 2023
Dear Kristine,Thank you for choosing Kempinski Hotel Grand Arena for your recent stay in Bansko and for sharing your feedback with us.We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future!Best regards,Christian RugeGeneral Manager

10/10 – Uitstekend

Safiye

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023
Reactie van Kempinski Bansko op 6 feb 2023
Dear Safiye,Thank you for being our guest and for the high score.We hope to welcome you back in the future.Best regards,Christian RugeGeneral Manager

10/10 – Uitstekend

Gabi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2023
Reactie van Kempinski Bansko op 15 jan 2023
Dear Gabi,Thank you for being our valued guest and taking the time to share your feedback with us.We are happy to know that you have enjoyed your stay and we hope to welcome you back soon.Best regards,Christian RugeGeneral Manager

10/10 – Uitstekend

Svetoslav

2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Edward

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The best customer service ever!
3 nachten verbleven in juli 2022
Reactie van Kempinski Bansko op 1 aug 2022
Dear Edward, Thank you for being our valued guest and taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko and we hope to welcome you back in the future. Thank you! Best regards, Christian Ruge General Manager

8/10 – Goed

Alexandre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022
Reactie van Kempinski Bansko op 29 jul 2022
Dear Alexandre, Thank you for choosing Kempinski Hotel Grand Arena for your recent summer vacation in Bansko. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager

6/10 – Redelijk

Marc

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
1 nacht verbleven in juli 2022
Reactie van Kempinski Bansko op 21 jul 2022
Dear Marc, Thank you for sharing your opinion. Please note that we do have a central air conditioning system in our hotel and it does properly work throughout the whole summer season. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

David

3 nachten verbleven in juni 2022
Reactie van Kempinski Bansko op 20 jun 2022
Dear David, Thank you for being our valued guest and for taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay with us and we hope to welcome you back in the future. Thank you! Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Bozhidar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2022
Reactie van Kempinski Bansko op 6 apr 2022
Dear Bozhidar, Thank you for being our valued guest and for sharing your feedback with us! We are pleased to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

8/10 – Goed

Eyal Yoli

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in maart 2022
Reactie van Kempinski Bansko op 31 mrt 2022
Dear Eyal Yoli, Thank you for being our valued guest. We hope that you have enjoyed your stay and you will visit us once again in the future. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Daniel

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay
I’ve stayed here many times and have never been disappointed. The hotel, staff and facilities are exceptional. It’s the only hotel to stay in at Bansko
3 nachten verbleven in maart 2022
Reactie van Kempinski Bansko op 30 mrt 2022
Dear Daniel, Thank you for visiting is once again and taking the time to share your experience with us. We are happy to know that you have enjoyed your stay with us and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

4/10 – Matig

ennio

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
mai più
5 stelle che in realtà ne vale 4 scarse . personale maleducato ed indisponente nello Spa . la camera era pulita ed accogliente in generale hotel datato da ristrutturare che vive di antichi albori. troppo caro per quello che offre tutto il resto da dimenticare. non ci torneremo più
5 nachten verbleven in januari 2022
Reactie van Kempinski Bansko op 7 feb 2022
Dear Ennio, Firstly, we would like to thank you for your visit of Kempinski Hotel Grand Arena Bansko as well as for your direct feedback. We really appreciate your criticism, which supports us in our endeavor to meet the expectations of our guests and it helps us in our striving for perpetual improvements. Your opinion is important to us and it will reach the attention of our management team. It is very unfortunate, and we deeply regret that you did not fully enjoy your stay with us. I apologize for any inconvenience this has caused to you. We would be very glad to welcome you back in the future. Sincerely yours, Christian Ruge General Manager

10/10 – Uitstekend

Cristi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good raport service - money
Service is excellent 👍
5 nachten verbleven in januari 2022
Reactie van Kempinski Bansko op 20 jan 2022
Dear Cristi, Thank you for being our guests and for sharing your feedback with us. We are happy to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

8/10 – Goed

Anna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2021
Reactie van Kempinski Bansko op 26 dec 2021
Dear Anna, Thank you for being our guest. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel in a great location.
6 nachten verbleven in december 2021
Reactie van Kempinski Bansko op 25 dec 2021
Dear Valued Guest, Thank you for the high rating review! We are happy to know that you have enjoyed your stay in Kempinski Hotel Grand Arena Bansko and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

6/10 – Redelijk

GEORGIOS

Reisde met een groep
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Not what I expecting for Kempinski
I didn't like the spa facilities for the price we paid. The water in the central pool was cold and it was too small. I have been in other hotels in Bansko with much better spa. Also employees without masks and not so friendly. After that, I would choose another hotel in the area with better price.
2 nachten verbleven in december 2021
Reactie van Kempinski Bansko op 17 dec 2021
Dear Georgios, Thank you for your feedback! Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
Beautiful scenery and amazing staff did this place!
1 nacht verbleven in oktober 2021
Reactie van Kempinski Bansko op 4 nov 2021
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent holiday in Bansko. We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth a visit
We had overall a great stay and would go back. The staff was amazing as well as the food from the various restaurants. Spa area and treatments were good, I would highly recommend Thai anti stress massage. Only downside was too many children running around and playing in the spa area.
1 nacht verbleven in oktober 2021
Reactie van Kempinski Bansko op 1 nov 2021
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent holiday in Bansko! We are happy to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zimmer sind etwas in die Jahre gekommen, das Spa und Frühstück ist dagegen toll
2 nachten verbleven in oktober 2021
Reactie van Kempinski Bansko op 30 okt 2021
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent vacation in Bansko. We are pleased to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Graham, Singapore

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very nice property set in a fine location overlooking the Pirin mountains and next to the ski lift (although I went in the off-season). The property was pretty empty because of Covid but the staff were very attentive and trying to keep up good spirits in spite of the depressing situation, with limited business and a worrying spike in cases in Bulgaria. I would highly recommend this hotel, even if you don't go in the ski season. The views of the Pirin mountains are spectacular. There are walks and other activities from the doorstep. The spa is very nice with indoor and outdoor facilities that are on a par with what you might find in Thailand. There is a fine dining restaurant that seems to attract the finest trainee chefs and waitstaff from the area, as the standard of food and service was very good, especially for the price. The rooms are maybe a little dated now but still good and have nice balconies. It is also a 10-minute walk from the main street in Bansko with many more restaurants (although most were closed when I visited). In better times, a great place to go for a holiday in the Pirin mountains.
2 nachten verbleven in oktober 2021
Reactie van Kempinski Bansko op 24 okt 2021
Dear Maq Graham, Thank you for being our guest and for sharing your feedback with us. We are pleased to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Merete

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
What an amazing place!
We’ve stayed in 100s of hotels and Kempinski has been one of the very best! We stayed in a very big and nice room with the most amazing view overlooking the mountains and the piste right below us. We’ve also enjoyed the spa facilities at the hotel, which we also liked very much! Staff were very friendly, especially the guy who checked us in and the guy (Antonio) who checked us out. We’re definitely coming back in the future!
2 nachten verbleven in oktober 2021
Reactie van Kempinski Bansko op 8 okt 2021
Dear Merete, Thank you for choosing Kempinski Hotel Grand Arena for your recent autumn holiday in Bansko. We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Galina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2021

10/10 – Uitstekend

AMMAR AHMED

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent place compared to the rest of available hotels in the area. Don’t risk your holiday, only stay here.
1 nacht verbleven in augustus 2021
Reactie van Kempinski Bansko op 10 aug 2021
Dear Ammar Ahmed, Thank you for choosing Kempinski Hotel Grand Arena for your recent summer vacation in Bansko. We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

8/10 – Goed

Biljana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Summer Weekend in Bansko
I booked for a twin beds room and we got a double one, but I didn’t complain since it was a short stay. The cleaning of the room was not as we expected. The mattress on the bad was too hard for me… Anyhow the location of the hotel and the view of the rooms with mountain view was excellent. The breakfast is also very good with excellent variety of food. I can comment only that the bread and croissants were not as fresh as one can expect from a 5* hotel.
View from the room 145
3 nachten verbleven in juli 2021
Reactie van Kempinski Bansko op 15 aug 2021
Dear Biljana, Thank you for being our guest and for sharing your feedback with us. Your opinion is important to us and it will reach the attention of our management team. We hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Moshe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2021
Reactie van Kempinski Bansko op 19 sep 2021
Dear Moshe, Thank you for being our guest and taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

6/10 – Redelijk

Andrey

Reisde met familie
1 nacht verbleven in juli 2021
Reactie van Kempinski Bansko op 18 aug 2021
Dear Andrey, Thank you for being our guest and for sharing your feedback with us. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Jean

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
very nice hotel. For the SPA it would be nice if it could be allowed to children only over 16 year
2 nachten verbleven in juli 2021
Reactie van Kempinski Bansko op 26 jul 2021
Dear Jean, Thank you for being our valued guest and for taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing Spa with several saunas and pools! Breakfast was also amazing. Rooms very spacious and even with a bath tub, the style is just a bit old-fashioned but I suppose that this is what the winter guests like. Only everything that is extra (mini-bar, massage, washing service) is like 5-10 times the price than outside the hotel, which seems too much.
7 nachten verbleven in juni 2021
Reactie van Kempinski Bansko op 9 jul 2021
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent summer holiday in Bansko. We are pleased to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager

8/10 – Goed

Graeme

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
20210612
All staff and facilities excellent but could provide better for Vegans, with at least a choice from each selection at breakfast.
1 nacht verbleven in juni 2021
Reactie van Kempinski Bansko op 14 jun 2021
Dear Graeme, Thank you for choosing Kempinski Hotel Grand Arena for your recent spring vacation in Bansko. We are happy to know that you have enjoyed our facilities and you have left with an excellent impressions of our dedicated employees. It is unfortunate to know that you were not completely satisfied with our lavish buffet breakfast with more than 100 items. For your next stay, we will be more than happy to prepare various vegan options for your morning meal. We hope to welcome you back soon! Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, outstanding spa center with hot swimming pools.
2 nachten verbleven in mei 2021
Reactie van Kempinski Bansko op 31 mei 2021
Dear Valued Guest, Thank you for choosing Kempinski Hotel Grand Arena for your recent stay in Bansko. We are pleased to know that you have enjoyed your experience in town and we hope to welcome you back soon. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Asen, Roma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personale gentilissimo sempre disponibile in qualsiasi momento, pulizia eccellente camere e spa, ottimo cibo .
1 nacht verbleven in november 2020
Reactie van Kempinski Bansko op 26 nov 2020
Dear Asen, Thank you for being our valued gust and for taking the time to share your feedback with us! We are pleased to know that you have enjoyed our clean rooms, delicious food, the state-of-the-art Kempinski The Spa and our professional service. We hope to welcome you back in the near future. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

dikla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
חווייה נהדרת
חובה להיות במלון הזה! מלון מקסים על צלע ההר, חדרים גדולים עם מרפסת לנוף. ספא מפנק עם ג׳קוזי חיצוני חם ופנימי, בריכה חיצונית חמה, שאונות וחדר שלג לאמיצים. ארוחת בוקר מעולה. המלון ממוקם על הרכבל בחורף זה מעולה לסקי. ממליצה מאוד! אין ספק שנחזור. אחד המלונות הכי מפנקים שיש
2 nachten verbleven in oktober 2020
Reactie van Kempinski Bansko op 20 okt 2020
Dear dikla, Thank you for being our guest and for taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko. We look forward to welcoming you once again in the future. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

Ram

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
A truly wonderful - great rooms, breakfast and spa area. Autumn prices made it a real bargain. Only thing I didn't like: they charge for parking even when the parking is made in the adjacent ski gondola parking which is closed and therefore free of charge off season.
2 nachten verbleven in oktober 2020
Reactie van Kempinski Bansko op 19 okt 2020
Dear Ram, Thank you for being our guest and for the wonderful feedback. We are pleased to know that you have enjoyed your stay, our spacious rooms, the lavish breakfast buffet and the Kempinski The Spa state-of-the-art facilities. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager

10/10 – Uitstekend

guy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2020
Reactie van Kempinski Bansko op 6 okt 2020
Dear guy, Thank you for being our guest and for the high score. We hope to welcome you back in the future. Best regards, Christian Ruge General Manager