Luchtfoto

Beoordelingen van Best Western Plus Belize Biltmore Plaza

3.5 out of 5
Best Western Plus Belize Biltmore Plaza
3 Miles Northern Highway, Belize City

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 395 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 340 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 144 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 73 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 52 van 1004 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima
Goed hotel, erg vriendelijke bediening. Ruime kamers.
6 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in juli 2019

10/10 – Uitstekend

Arthur

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel!!
Prima hotel, zelfs boven verwachting. Mooie ruime kamer, gratis koffie, thee en water in lobby. Goede wifi. Heerlijk zwembad. Vlakbij een grote supermarkt (Brodie's) en tegenover een top autoverhuurbedrijf "Car One"..
4 nachten verbleven in juli 2017

10/10 – Uitstekend

Dora

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and the restaurant from check-in to check-out! Highly recommend!
2 nachten verbleven in mei 2024
Reactie van jeronie op 21 mei 2024
Thank you for taking the time in leaving us a review on how we did. We do hope to see you on property again soon.

10/10 – Uitstekend

Kwesi, Berea

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van jeronie op 20 mei 2024
Thank you for taking the time in leaving us a review of your stay. We do hope to see you on property in the near future.

10/10 – Uitstekend

Marjorie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed the pool
7 nachten verbleven in mei 2024
Reactie van jeronie op 19 mei 2024
Thanks for staying with us and taking the time to let us know how we did. We do hope to see you again soon.

10/10 – Uitstekend

Erica

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Verry courteous and professional staff! Kimberly was outstanding...she went above and beyond!
3 nachten verbleven in mei 2024
Reactie van jeronie op 17 mei 2024
Thank you for taking time out of your busy schedule to leave us a review. Feedback from our customers is important to us and thank you for highlighting members of our team. See you soon!

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van jeronie op 16 mei 2024
Thanks for taking the time out of your day to leave us a review, we do hope to see you again in the near future.

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely a comfortable place to stay and the service is great. However, I wouldn’t say that the breakfast is good. It’s a breakfast buffet with decent options but I’ve had better breakfast and smaller hotels or even in the city.
1 nacht verbleven in mei 2024
Reactie van jeronie op 16 mei 2024
Thanks for taking the time out in writing us a review to let us know how we did. We will be using your feedback for improvement. See you soon!

10/10 – Uitstekend

Laurie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel and staff. We stay stayed one night before heading to the jungle and Cay caulker. Great shuttle service took us to dinner at Lucas. Would recommend this hotel.
1 nacht verbleven in mei 2024
Reactie van jeronie op 11 mei 2024
Laurie, I am thrilled to be the receiver of your review. It was indeed a pleasure having you with us. Thank you for taking the time in leaving us a review. See you soon!

8/10 – Goed

David

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were nice and clean. Staff were nice. Parking is very tight for a pickup truck, but it worked. Remote for the tv didn’t work. Just had tv channels, not Netflix.
1 nacht verbleven in april 2024
Reactie van jeronie op 8 mei 2024
We are very much grateful of your time in leaving us a scoring of four out of five and also for letting us know of the areas we can improve.

8/10 – Goed

suretta

1 nacht verbleven in januari 2024

8/10 – Goed

Ketsia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a good experience at this hotel. I would recommend it to my family and friends.
3 nachten verbleven in april 2024
Reactie van jeronie op 2 mei 2024
Ketsia, thank you for taking the time in leaving us a review regarding your recent stay at the Biltmore hotel. we do hope to see you again soon.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable- the staff was very attentive
1 nacht verbleven in april 2024
Reactie van jeronie op 30 apr 2024
Hi Michael, thank you for taking the time in leaving us a review and a special thank you for highlighting our outstanding staff. See you soon!

6/10 – Redelijk

Tasha

Reisde met partner, Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room smelled like a sewer. The check in clerks gave access to rooms that were already occupied. Limited eating options
3 nachten verbleven in april 2024
Reactie van Jeronie op 30 apr 2024
Hi Tasha, thank you for taking the time out of your day to leave us a review of how we did and possible ways for us to improve.

10/10 – Uitstekend

Yuka

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean property with nice service!
1 nacht verbleven in april 2024
Reactie van Jeronie op 30 apr 2024
Yuka, thank you for taking the time out in leaving us a review. We do hope to see you again soon.

10/10 – Uitstekend

Dullie

4 nachten verbleven in april 2024
Reactie van Jeronie op 17 mei 2024
Thank you for taking your precious time in leaving us a review, we really do appreciate feedback from our guest. See you soon!

10/10 – Uitstekend

michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great
1 nacht verbleven in april 2024
Reactie van jeronie op 26 apr 2024
Hi Michael, thank you for taking your precious time in leaving us a review of how you did. thank you, and we do hope to have you back again soon.

6/10 – Redelijk

Balaji

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
They missed picking us up from the airport, we had to wait over an hour.
1 nacht verbleven in april 2024
Reactie van Jeronie op 23 apr 2024
Thank you for taking the time in leaving us a review of how we did. We apologize for the inconvenience caused to you with our shuttle service. Hope to see back with us soon!

8/10 – Goed

Davin

1 nacht verbleven in april 2024
Reactie van jeronie op 12 mei 2024
Thank you for taking the time out of your day to leave us a rating of 4 out of 5. We hope to see you again soon to where we can make it up to you and earn a 5.

8/10 – Goed

Larry

Good place to stay.
1 nacht verbleven in april 2024
Reactie van Jeronie op 22 apr 2024
Thank you for taking the time in leaving us a review. We do appreciate your business and hope to see you again soon.

10/10 – Uitstekend

Peter, Norton Shores

1 nacht verbleven in april 2024
Reactie van Jeronie op 12 mei 2024
Peter, thank you for taking the time out of your day to let us know how we did, we are thrilled to learn that you enjoyed your stay with us.

10/10 – Uitstekend

Thomas, Oceanside

Reisde met familie
Positief: Voorzieningen
Really nice
1 nacht verbleven in april 2024
Reactie van Jeronie op 22 apr 2024
Thank you for taking the time to leave us a rating of 5 out of 5. We do hope to see you again soon.

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
safe
1 nacht verbleven in april 2024
Reactie van Jeronie op 22 apr 2024
Thank you for taking the time out to leave us a rating of 5 out of 5. We do appreciate your business and hope to see you again soon.

10/10 – Uitstekend

jessica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The biltmore was a great place to stay. Its not far from airport. The pool area was beautiful.
3 nachten verbleven in april 2024
Reactie van Jeronie op 18 apr 2024
Jessica, thank you for taking the time to leave us a rating of 5 out of 5. We hope to see you again soon.

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable and lovely!
1 nacht verbleven in april 2024
Reactie van Jeronie op 16 apr 2024
Thank you for taking the time out to share your experience at the property with a rating of 5 out of 5.

8/10 – Goed

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
loved the property. it is beautiful. The drinks were fabulous and the snacks were good, but the breakfast was horrible. our group all had different items and none of it was good!!
3 nachten verbleven in april 2024
Reactie van Jeronie op 17 apr 2024
Thank you for taking the time to leave us a review, it's great to hear that you enjoyed the property and had fabulous drinks and snacks. However, I apologies for the breakfast, not meeting your expectations. Your review will aid us in improving, thank you!

8/10 – Goed

Melanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful. I arrived at 3:20 pm but my room was not ready until 4:20 pm.
1 nacht verbleven in april 2024
Reactie van Jeronie op 16 apr 2024
Thank you for taking the time out of your day to leave us a review of 5 out of 5. I apologize for the delay of receiving your room a bit late. We look forward in seeing you again with us in the near future.

10/10 – Uitstekend

Vanisha

1 nacht verbleven in april 2024
Reactie van Jeronie op 17 apr 2024
Thank you for taking the time out of your day to leave us a rating of 5 out of 5. We look forward to seeing you soon!

6/10 – Redelijk

Krista

Reisde met familie
Positief: Netheid, personeel en service
Lush plants, friendly staff The chill hubbub of Belize Book your shuttle now.
2 nachten verbleven in april 2024
Reactie van Jeronie op 15 apr 2024
Thank you for providing us with feedback! We are delighted to learn that you enjoyed our property. Please do send us an email on how we could have rated a 5 out of 5. We hope to see you in the near future.

10/10 – Uitstekend

Larry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe and clean hotel. The staff are friendly and the prices are reasonable. Would stay there again.
1 nacht verbleven in april 2024
Reactie van Jeronie op 15 apr 2024
Thank you for providing us with feedback of 5 out of 5! we are delighted to have met your expectations. We look forward in seeing you back in the near future.

10/10 – Uitstekend

Deidre

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed time at the pool and bar restaurant before we took off the airport the following morning. Denise was amazing at breakfast making sure we got everything that we needed in time to catch our flight.
1 nacht verbleven in april 2024
Reactie van Jeronie op 13 apr 2024
It sounds like you had a delightful time! Denise's attentive service at breakfast must have been a wonderful way to start your day before heading off to catch your flight. Enjoying some relaxation by the pool and a nice meal at the bar restaurant certainly adds to the overall experience. Thank you for taking the time in leaving us a review of how we are doing, and we will surely be sharing this with Denise.

2/10 – Ontzettend slecht

Matt

1 nacht verbleven in april 2024
Reactie van jeronie op 2 mei 2024
Matt, apologies to not have met your expectations. we do hope to make it up to you on your next visit.

10/10 – Uitstekend

Marita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place and outdoor space. The ground floor room we had opened out to the dining, bar, conference and pool area which was lovely and convenient. It was a little noisy during peak periods but did quiet down after 8 pm.
1 nacht verbleven in april 2024
Reactie van Sheridan op 11 apr 2024
Thank you for providing us with feedback! we appreciate you taking the time out to share your experience with us. We're happy that you had a great stay with us. We look forward in seeing you back here with us.

2/10 – Ontzettend slecht

Jacqueline

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
Huge disappointment! The employees are liars and try to con you out of money. They told me one thing then my travel partner another (same person) 20 minutes later. The wait staff lied twice to us. There was always atleast a 15 minute wait at the front desk for anything. The location is so awful. There’s so much noise that always seems to start with unrhythmic pounding around 6AM. The traffic sounds can be heard easily in your room day or night. I ordered an appetizer that never came after 30 minutes. The AC unit smelled like it hadn’t been cleaned in years. Just everything was so awful. They have outdated sheets of paper from 2021 saying they have quality service. Well, three years later they have really really fallen far from that tree. Absolutely DO NOT come here if you value quality sleep, not being lied to your face and paying for the value of your money.
3 nachten verbleven in april 2024
Reactie van Sheridan op 11 apr 2024
We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is extremely valuable to us, and we take it very seriously. Please know that this is not the standard of service we strive to provide to our guests.We are deeply concerned to hear about the inconsistencies in the information provided by our staff, the wait times at the front desk, the noise disturbances, the delay in receiving your order, and the condition of the AC unit in your room. This is certainly not reflective of the high-quality service we aim to deliver.We have already begun investigating your concerns and taking immediate actions to address them. Our management team will be conducting a thorough review of our operational procedures to ensure that all staff members are properly trained and equipped to provide accurate information and efficient service to our guests. Additionally, we will be inspecting and addressing the maintenance issues you mentioned, including the cleanliness of the AC units and any noise disturbances.We understand the importance of quality sleep and the value of your hard-earned money, and we are committed to making the necessary improvements to regain your trust and confidence in our establishment.We would like to extend our sincerest apologies once again and invite you to contact us directly at [phone number] or [email address] to discuss your experience further and see how we can make it right for you. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family absolutely loved this property while we were in Belize for spring break. The rooms were very nice, we enjoyed the cafe and the gym. The Jaguar Bar was the perfect place to watch the NCAA tournament games. Also, the food at the restaurant was very good and our server, Denise, was amazing!!!
2 nachten verbleven in april 2024
Reactie van Jeronie op 10 apr 2024
It's wonderful to hear that your family had such a fantastic experience at our property during your spring break in Belize! We are delighted to know that you enjoyed our comfortable rooms, café, and gym facilities. The Jaguar Bar is indeed a popular spot for catching sports games, and we're thrilled that you found it to be the perfect setting for watching the NCAA tournament.We're particularly pleased to hear that you enjoyed the food at our restaurant and that Denise provided you with amazing service. We'll be sure to pass along your kind words to her and the rest of our team.Thank you for choosing to stay with us and for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was safe and had all your needs once you arrived or left. It was a good stopping point between traveling transitions.
1 nacht verbleven in april 2024
Reactie van Jeronie op 8 apr 2024
Thank you for taking the time to leave us a rating of 5 out of 5. We are thrilled to learn that you enjoyed your stay with us.

10/10 – Uitstekend

Eiesha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Im loving the super soft beds, warm pool, and nice decorated common areas.
1 nacht verbleven in april 2024
Reactie van Sheridan op 5 apr 2024
Thank you for your feedback! I'm glad that you liked the beds and the decorated areas of our property! We look forward in seeing you again with us.

10/10 – Uitstekend

Judith E

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent!
2 nachten verbleven in maart 2024
Reactie van Sheridan op 3 apr 2024
Thank you for leaving us a rating of 5 out 5. I'm glad that everything was great and we hope to see you again.

10/10 – Uitstekend

Duke

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was really nice and comfortable. The only issue was the shower handle, it was a bit difficult to turn on and off. But other than that, everything was great.
2 nachten verbleven in maart 2024
Reactie van Sheridan op 3 apr 2024
Thank you for sharing your feedback with us regarding your recent stay. We're pleased to hear that you found your room to be nice and comfortable.However, we apologize for any inconvenience caused by the difficulty you experienced with the shower handle. Your feedback is invaluable to us, and we will ensure that our maintenance team addresses this issue promptly to prevent any future inconvenience for our guests.We're delighted that overall, you had a great experience with us. Should you choose to stay with us again in the future, we will strive to ensure that your stay is flawless in every aspect.Thank you once again for your feedback, and we look forward to welcoming you back soon.

8/10 – Goed

jeff

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sheridan op 5 apr 2024
Thank you for providing us with a rating of 4 out of 5.

6/10 – Redelijk

sara

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful property- close to the airport. Difficult to get drinking water and not many food options nearby but overall good.
1 nacht verbleven in maart 2024
Reactie van Sheridan op 3 apr 2024
Thank you for taking the time to provide us with your feedback following your recent stay at our property. We're delighted to hear that you found our property beautiful and appreciated its proximity to the airport.We apologize for any inconvenience you experienced regarding the availability of drinking water and limited nearby food options. Your feedback is valuable to us, and we will certainly look into ways to improve in these areas to enhance the overall guest experience.We're pleased to know that, despite these challenges, your overall experience was positive. Should you choose to stay with us again in the future, we will strive to ensure that your needs and expectations are fully met.Thank you once again for choosing our property, and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staff was friendly and helpful and the rooms were clean and spacious . Thank you.
5 nachten verbleven in maart 2024
Reactie van Sheridan op 28 mrt 2024
Thank you for your response. We hope to see you back here with us again.

10/10 – Uitstekend

Phil

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sheridan op 28 mrt 2024
Thank you for leaving us a rating of 5 out of 5 we appreciate it. We hope to see you back here with us soon again.

8/10 – Goed

Jeffrey, Kingston

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Excellent property and exceeded expectations for a short stay before heading to San Pedro
3 nachten verbleven in maart 2024
Reactie van Sheridan op 27 mrt 2024
We're delighted to hear that our property exceeded your expectations during your short stay before heading to San Pedro! Providing excellent experiences for our guests is always our top priority, and we're thrilled that we could make your time with us memorable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another exceptional stay!

8/10 – Goed

Kirtley, Denver

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wouldn’t recommend staying here for your whole trip if you are vacationing, but it is a good choice for a night to or from the airport. Rooms are nice, staff is friendly and pool area is beautiful. Restaurant is mediocre but reasonably priced. Lots of traffic on main road that was near our room. Other rooms are probably not as loud.
1 nacht verbleven in maart 2024
Reactie van Sheridan op 27 mrt 2024
Thank you for sharing your experience! It sounds like you found our hotel to be a convenient option, especially for those traveling to or from the airport. We appreciate your compliments on our rooms, friendly staff, and beautiful pool area. We apologize for any inconvenience caused by traffic noise near your room and will take your feedback into consideration for future improvements. We hope to welcome you back for another comfortable stay if your travels bring you our way again!

8/10 – Goed

Cynthia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay when using BZE. We stayed upon arrival and the night before we came home. Shuttle service is convenient. Pool is nice. Restaurant is good food but hit and miss on service unless you get Kimberlee who is outstanding. You need bug spray if you sit outside, but can be purchased in the lobby. Gift shop is cute and nice.
1 nacht verbleven in maart 2024
Reactie van Sheridan op 22 mrt 2024
Thank you for your feedback! I'm happy to hear that your stay was great. I do want to apologize for the miss and hit service as well and I will be sure to pass on this feedback to Kimberly so she can know of the wonderful service she's providing to you and our other guests.

10/10 – Uitstekend

Patrice

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great! There was only one staff member that worked in the outside dining area who was not warm and welcoming. I would visit this location again in the future
1 nacht verbleven in maart 2024
Reactie van Sheridan op 22 mrt 2024
Thank you for your feedback! It's very much appreciated! I apologize for the one staff member that didn't make you feel welcomed and happy that the other staff member did. We look forward to seeing you again in the future!

8/10 – Goed

Cakeita

3 nachten verbleven in maart 2024
Reactie van Sheridan op 5 apr 2024
Thank you for taking the time out to provide us with a rating of 4 out of 5.

6/10 – Redelijk

Jay

1 nacht verbleven in maart 2024
Reactie van Sheridan op 6 apr 2024
Thank you for taking the time out to provide us with a rating. I apologize if we have not met you expectations and hoped that we can do better to resolve your issues. We hope to see you back here with us soon again.