6/10 – Redelijk
Angela
Reisde met een groep, Zakenreiziger
25 sep 2025
Negatief: Voorzieningen
I stayed for 2 weeks and I was told that I had to pay the first week immediately at check in however I had to pay for the second week at the start of the that week. I asked whether I would be able to get housekeeping services when I started the second week however the male Front Desk agent said no and that I would have to pay extra for it and that housekeeping services are available after 2 week stay, very disappointing. I think the pots and plates and kitchen utensils should already be in the room when you arrive not the guest have to go to Front desk to ask for it and then lug it all up the elevator to the room. When I went to ask for more soap to shower, the male front desk agent was being very stingy and gave me one small facial soap I had to beg for more which he gave with some hesitation. I think there is a lot that needs to be done regarding customer service. There is a lot that was not mention at the time of booking that became a surprise while staying there such as having to carry your dirty linens down to the front desk to get clean ones crazy! This place clearly being run like an apartment and not a hotel. Otherwise it was quiet, close to the airport, shopping and restaurants.
Angela
13 nachten verbleven in augustus 2025