10/10 – Uitstekend
stephie, australia
1 feb 2016
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very honest
The location on the hotel is very close to Hoi An ancient city and the Japanese bridge. The staff there are very helpful.
On the day I was flying to Hoi An, I recieved an email from the tour guide saying my tour got cancelled due to bad weather and I was very stressed about having no tours during my stay in Hoi An but once I stepped foot into my hotel that night, I was greeted by the receptionist advising me that the tour guide has contacted them regards to the cancellation of tours and that they (the hotel) can book me to other tours. They also advised me that they are many companies doing similar tours so if I just decide on the day before 7am, they can easily just book and pay at the spot - easy!!
The staff also told me the average prices for street food and I am so glad that they did because as soon as I started speaking in English, the locals increased the price by 3-5 times the original price.
I enjoyed my experience with Hijal House and to be honest, I felt like a honoured guest more than a customer.