We were going to stay here in the summer of 2020 when….well, you know. Even though at that time I did not get the free cancellation option through Expedia, I contacted the hotel s when we could not go and they refunded the cost with no issues. Well, we finally got to Italy this and booked with the hotel again because of their generosity and professionalism. Needless to say they were great, and tremendous value for a spectacular location. Great service, warm and welcoming.