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Beoordelingen van Hilton Imperial Dubrovnik

5 out of 5
Hilton Imperial Dubrovnik
Marijana Blažica 2, Dubrovnik

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 756 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 186 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 37 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 1004 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

luc, Tremelo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect hotel met alles erop en eraan. Goede ligging,professioneel personeel, uitstekend ontbijt...
5 nachten verbleven in oktober 2018
Reactie van Doris op 14 nov 2018
Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel, breakfast experience and especially the service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager

10/10 – Uitstekend

ERIK A N

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Old world charm and service
Dubrovnik is a very beautiful historic town, however don't go there -as I did- in January as many shops and most restaurants are closed. The hotel is well situated and an oasis of old world charm. I was more than pleasantly surprised by their service. Very good breakfast
Reactie van General Manager op 23 feb 2017
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, breakfast quality and the service of the staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager

10/10 – Uitstekend

Louise Elaine, Middleton on Sea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel with a perfect location a few steps from the old town. Immaculately clean, large, comfortable modern rooms with every amenity. Lovely terrace, lounge and bar. Excellent breakfast with a variety of options and very good restaurant. Professional, helpful, friendly staff. We had a fantastic stay and can’t recommend it too highly.
3 nachten verbleven in april 2024
Reactie van Doris op 2 mei 2024
Dear Louise Elaine, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed our hotel, especially its location and cleanliness, our accommodation facilities and breakfast. Thank you for recognizing service provided by our team. they are indeed a great asset to our hotel. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager

10/10 – Uitstekend

Isabelle, North Vancouver

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location just outside the walls for this historic hotel. Sunny large room and Comfortable beds. Delicious breakfast buffet with so many options. Excellent staff.
2 nachten verbleven in april 2024
Reactie van Martina op 1 mei 2024
Dear Isabelle,I am delighted to read you had a very enjoyable stay and you were pleased with the service, breakfast , room and location.It would be our pleasure to welcome you back!Kind regards,Martina VlajkiGuest Relations Manager

10/10 – Uitstekend

Howard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay
5 nachten verbleven in april 2024
Reactie van Martina op 17 apr 2024
Dear Howard,thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A brilliant hotel and a fabulous location
3 nachten verbleven in maart 2024
Reactie van Martina op 28 mrt 2024
Dear Mark,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

Anthony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very helpful and location was the best in Dubronick.
4 nachten verbleven in maart 2024
Reactie van Martina op 28 mrt 2024
Dear Anthony,Thank you for your review. We are very happy that you liked the location and that you found our staff very helpful. We hope you will visit us again!Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

Megumi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location!
1 nacht verbleven in november 2023
Reactie van Doris op 30 nov 2023
Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of your stay with us to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager

10/10 – Uitstekend

Claude

4 nachten verbleven in november 2023
Reactie van Martina op 6 feb 2024
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

Jose G

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Do local, do atendimento, das instalações
3 nachten verbleven in november 2023
Reactie van Martina op 25 nov 2023
Dear Guest,Thank you for choosing Hilton Imperial Dubrovnik for your stay in our city. We are very happy to read that you liked our hotel and you were extremely happy with our facilities, service and location.We hope to welcome you back in the near future.Kind regards,Martina VlajkiGuest Relations Manager

10/10 – Uitstekend

Aurora

1 nacht verbleven in november 2023
Reactie van Martina op 6 feb 2024
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

Aurora

Reisde met een groep
Positief: Voorzieningen
We couldn’t ask for more. Lovely staff.
1 nacht verbleven in november 2023
Reactie van Martina op 17 nov 2023
Dear Aurora,Thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

2/10 – Ontzettend slecht

Mitsuaki

2 nachten verbleven in november 2023

10/10 – Uitstekend

Snezana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property conditions & location. Staff very responsive and professional.
3 nachten verbleven in oktober 2023
Reactie van Doris op 14 nov 2023
Dear Snezana, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and especially service provided by our team to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager

10/10 – Uitstekend

LUIGI

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location. Location. Location. Perfectly situated near the walls this 5 star hotel is a wonderful choice in Dubrovnik.
2 nachten verbleven in november 2023
Reactie van Martina op 4 nov 2023
Dear Luigi,Thank you for choosing Hilton Imperial Dubrovnik for your stay in our city. We are very happy to read that you liked our hotel and you were extremely happy with our location.We hope to welcome you back in the near future.Kind regards,Martina VlajkiGuest Relations Manager

10/10 – Uitstekend

Ross, Fleet

Positief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in oktober 2023
Reactie van Martina op 6 feb 2024
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

Daniel McCaffery

3 nachten verbleven in oktober 2023
Reactie van Martina op 25 nov 2023
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Martina op 14 okt 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Martina op 12 okt 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

Mervin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Martina op 12 okt 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well appointed accommodations in a fantastic location, just steps away from Old Town Dubrovnik. Would definitely stay here again for my next visit!
3 nachten verbleven in september 2023
Reactie van Martina op 11 okt 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

ANITA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hilton Imperial is located right next to old town. It couldn't be more convenient!
Reactie van Martina op 11 okt 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

JOSE ANDRES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Un hotel excelente, cómodo y tranquilo. Además de tener una excelente ubicación a pocos pasos de la entrada principal a la zona histórica de la ciudad
2 nachten verbleven in september 2023
Reactie van Martina op 11 okt 2023
Dear Guest,Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

Hiroki

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
観光に最適なロケーション。施設もサービスも十分。
2 nachten verbleven in oktober 2023
Reactie van Martina op 4 okt 2023
Dear Guest,Thank you for your review. We are very happy that you liked our facilities , service and location.We hope you will visit us again!Best regards from Hilton Imperial Dubrovnik

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
Fantastic location and beautiful view. Everything else was mediocre. Terrible value for the ridiculous price.
4 nachten verbleven in september 2023
Reactie van Martina op 4 okt 2023
Dear Guest,Thank you for choosing Hilton Imperial Dubrovnik for your stay in our city. We are very happy to read that you liked our hotel and you were very happy with location and the views.Should you decide to visit us again, please book in advance or come in different time periods and I am confident you will get a better rate. We look forward to welcoming you back to our hotel in the not too distant futureMartina VlajkiGuest Relations Manager

10/10 – Uitstekend

Charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with spacious rooms and nice decor.
2 nachten verbleven in september 2023
Reactie van Martina op 15 sep 2023
Dear Guest,Thank you for choosing Hilton Imperial Dubrovnik for your stay in our city. We are very happy to read that you liked our hotel and you were extremely happy with rooms and decor.We hope to welcome you back in the near future.Kind regards,Martina VlajkiGuest Relations Manager

10/10 – Uitstekend

Lynda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful Hotel!
1 nacht verbleven in september 2023
Reactie van Martina op 10 sep 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

MASATOSHI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
素晴らしい環境、サービス
2 nachten verbleven in augustus 2023
Reactie van Martina op 21 aug 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

Elenor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotell Dubrovnik
Ett fantastiskt hotell precis utan för muren i Dubrovnik. Nära till allt. Trevlig och hjälpsam personal. Stort och rent rum, sköna sängar och inget ljud som störde. Frukosten var jättefin. Middag på hotellet kan jag rekommendera. En bra bar, med lättare luncher.
4 nachten verbleven in augustus 2023
Reactie van Martina op 13 aug 2023
Dear Elenor,Thank you for choosing Hilton Imperial Dubrovnik for your stay in our city. We are very happy to read that you liked our hotel and you were extremely happy with our breakfast,service and location.We hope to welcome you back in the near future.Kind regards,Martina VlajkiGuest Relations Manager

6/10 – Redelijk

MIGUEL ANGEL

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Mal servicio del personal
El hotel es bonito, pero el servicio del personal malo, la gente muy grosera.
2 nachten verbleven in juli 2023
Reactie van Doris op 5 sep 2023
Dear Guest,Thank you for choosing Hilton Imperial hotel for your stay in Dubrovnik.We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.Best regards,Doris MisicOperations Manager

10/10 – Uitstekend

Yukio

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van Martina op 2 aug 2023
Dear Yukio, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

juyoung

Positief: Netheid, personeel en service en comfort kamer
신혼여행 숙박 후기
7월 극성수기에 이그제큐티브 룸에서 1박했습니다!. 가격이 어마무시했지만 신혼여행이라서 하루쯤은 근사한 곳에서 자보자싶어서 선택했습니다. 방이 크진않지만 인테리어가 마치 궁전같았습니다!!. 테라스를 열면 정면으로 빵간지붕들과 요새가 보이고 바다랑 맑은 하늘을 볼 수 있어서 너무 좋았습니다. 게다가 위치가 필레게이트 도보 1분거리라 이동에 엄청 편리했고 택시나 대중교통 이용하기도 좋은 위치입니다. 직원들도 아주 친절하고 객실 서비스도 부족함이 없었습니다. 다음에도 또 이용하고 싶습니다^^
1 nacht verbleven in juli 2023
Reactie van Martina op 2 aug 2023
Dear juyoung,Thank you for choosing our property on such a special occasion; your Honeymoon !We are delighted to read that you had a memorable stay with us and that you were very satisfied with the room, location and service of our staff.It would be our pleasure to welcome you back in the future.With best wishes,Hilton Imperial Dubrovnik Team

8/10 – Goed

Carmen Gabriela

3 nachten verbleven in juli 2023
Reactie van Martina op 29 jul 2023
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

Nada

4 nachten verbleven in juli 2023
Reactie van Martina op 21 aug 2023
Dear Guest,Thank you for your review. We hope you will visit us again.Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

Eliot

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Martina op 22 jul 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

DarlaKay, HUNTERSVILLE

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property with comfortable rooms, professional, courteous and friendly staff, and close proximity to Old Town Dubrovnik.
1 nacht verbleven in juli 2023
Reactie van Martina op 22 jul 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Doris op 11 jul 2023
Dear Guest,Thank you for your rating.We look forward to welcoming you back to our property in the near future.Best regards,Doris MisicOperations Manager

8/10 – Goed

Mark

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great four star hotel; definitely not a five star as it is advertised. Staff was as good as could be, friendly and solicitous, but the rooms, while spacious and perfectly nice, are not up to a typical 5 star standard. Peeling wallpaper, no bathrobe or slippers, not plush towels, etc. The hotel also has a very commercial feel as it hosts large cruise ship tours and airline personnel, so breakfasts, for example, felt overly crowded - not a criticism per se, but just not what I have typically seen with 5 star properties. At the end of the day, very Hilton but not very Waldorf.
4 nachten verbleven in juni 2023
Reactie van Martina op 6 jul 2023
Dear Mark,Thank you for choosing Hilton Imperial Dubrovnik for your recent stay.We are glad to see that you had enjoyable stay with us and you were very pleased with the overall service and staff friendliness.We are sorry that the accommodation and high occupancy of the hotel in a peak season were not up to your satisfaction.We look forward to welcoming you back to our hotel in spring or winter time when you can truly enjoy quiet time in Dubrovnik!Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

Rowan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very pleasant stay. Good breakfast
3 nachten verbleven in juni 2023
Reactie van Martina op 30 jun 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

SHARON

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Croatian Treasure
The Imperial Hilton Hotel in Dubrovnik Croatia is a fantastic place to stay. The location could not be better, the views are incredible, the rooms are beautiful, the service is fantastic!!!
1 nacht verbleven in juni 2023
Reactie van Martina op 28 jun 2023
Dear Sharon,Thank you for your review. We are very happy that you liked our rooms, location and the service .We hope you will visit us again!Best regards from Hilton Imperial Dubrovnik

10/10 – Uitstekend

FERNANDO, NEW YORK

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location very close to Old City and restaurants; ample rooms and bathroom. Very nice staff. Wonderful breakfast in a perfect terrace. Absolutely recommend
3 nachten verbleven in juni 2023
Reactie van Doris op 26 jun 2023
Dear Fernando, Thank you for taking a moment to share your experience. I am pleased to hear you found overall experience of your stay with us, as well as our accommodation facilities and breakfast to your liking. Thank you for recognizing service provided by team. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager

10/10 – Uitstekend

FERNANDO, NEW YORK

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Martina op 25 jun 2023
Dear Fernando,thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

10/10 – Uitstekend

ana

1 nacht verbleven in juni 2023
Reactie van Doris op 11 jul 2023
Dear Guest,Thank you for your rating.We look forward to welcoming you back to our property in the near future.Best regards,Doris MisicOperations Manager

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property amd great location.
2 nachten verbleven in juni 2023
Reactie van Doris op 20 jun 2023
Dear Ktahleen, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Incredible service, great classic hotel and would highly recommend.
1 nacht verbleven in juni 2023
Reactie van Martina op 18 jun 2023
Dear Guest, thank you for your rating. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Martina Vlajki Guest Relations Manager

8/10 – Goed

Katie

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Hotel was having an electrical outage when we arrived . Delayed check in . Restaurant had very limited choices . Brown water into second day . Bathroom sink needed refinishing .
2 nachten verbleven in juni 2023
Reactie van Martina op 15 jun 2023
Dear Guest,Thank you for taking a moment to share your experience.Indeed , the hotel was having an electrical outage for 1 hour and the problem was sorted by 14:30. For that inconvenience we apologize. Officially check in time is 15:00 and we did not have delays with check ins.We are very sorry to hear you were not satisfied with food offered at our hotel restaurant and that this stay was not up to your satisfaction.We hope you will consider staying with us in the future.We'd love to have you as our guest to ensure you have the best travel experience.Kind regards,Martina VlajkiGuest Relations Manager

8/10 – Goed

RUth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location attentive service but rather expensive
2 nachten verbleven in juni 2023
Reactie van Martina op 7 jun 2023
Dear Guest,Thank you for your review. We are very happy that you liked our location and service.Should you decide to visit us again ,in different time periods I am confident you will get a better rate. We look forward to welcoming you back to our hotel in the not too distant future.Kind regards,Martina VlajkiGuest Relations Manager

8/10 – Goed

Zoe, Milton Keynes

Positief: Netheid, personeel en service
Breakfast wasn’t as good as other Hilton’s I’ve stayed in and although you can order some items there was no menu advising what you could have extra on top of the buffet. Pool and gym facilities looked very dated compared to the rest of the hotel. It missed having an outside pool and some where to relax in the sun too. Great hotel for a city break as right in the heart of the action and walking distance from most things if you are fit and active. We had to order Uber for my parents who can’t walk so far. Definitely not a good place for people with walking difficulties as lots of steps including up to the hotel entrance.
4 nachten verbleven in mei 2023
Reactie van Martina op 4 jun 2023
Dear Guest, Thank you for taking a moment to share your experience.We are sorry to read that the breakfast , pool and gym facilities did not meet your expectations and that you have missed an outside pool.. Please note that hotel is a listed building located in the Unesco heritage site and therefore has some construction limitations. We hope to find a solution for an outside pool in the near future.We are planning a renovation of the spa area in the near future.Kind regards,Martina VlajkiGuest Relations Manager

10/10 – Uitstekend

Axel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
muy buena calidad y servicio en una excelente localización
1 nacht verbleven in mei 2023
Reactie van Doris op 29 mei 2023
Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and service provided to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager

10/10 – Uitstekend

Sylvia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Come for the location, stay for the service
This hotel has a great location just outside the old city. Beautiful views, great breakfast and the service was fantastic. The guy at the bar was a little ‘dry’ so I didn’t give top marks but seriously fantastic people everywhere in the hotel.
2 nachten verbleven in mei 2023
Reactie van Doris op 23 mei 2023
Dear Sylvia, Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel to your liking. Thank you for recognizing the exceptional service provided by our team. they are all indeed a great asset to our hotel.We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager