Spahotels in East Lansing

'This property is not manned by people in the building. The entire check-in process is operated by a virtural agent. It made the experience more difficult than I expect at a hotel. For example, I arrived in the evening, wanted to make an adjustment to my stay (change dates) but was unable to do so. When we got to the room, we had would have liked additional pillows, but we couldn't get them because there wasn't anyone at the main desk, as it is only staff during the day. It was a frustrating...

'We had a wonderful one-night stay and were genuinely impressed with the experience. The room was very unique and had a cozy, inviting atmosphere that made it feel special right away. We especially loved the jacuzzi and fireplace, both added a relaxing and romantic touch to our stay. The staff was extremely friendly and accommodating, making sure we had everything we needed and felt comfortable throughout our visit. Their hospitality really stood out and made a great impression. Overall, it was...

'Room was clean and Hotel was quiet. Breakfast had a lot of options, more than other hotels. Coffee was good. Bed was a little hard for my liking. Kleenex that was in the room was like sandpaper. '

'Stayed here before, always good, prompt check in and great staff.'

'Yes.'

'Depressing gray room interiors with hard cheap plastic surfaces. No art. No color. Had a hospital or office cubicle feel. Furniture looked like clearance ikea. Breakfast was exorbitant $36 for two people. Everything was extra charge. The lighting was difficult to figure out how to turn on and off. The shower controls were confusing. Extremely thin floors and walls. Could hear people walking above me all night. And with all the hard surfaces in the room it magnified the noise.'

'Room was filthy. Staff was distant and cold except one guy. Room was never cleaned in 4nights/5days they just changed towels once. Pool was closed that was one of the reasons of booking this particular hotel. Location and parking was good. Breakfast very basic. '

'Yes'