There is a reason this riad is so highly rated. Reibal and his entire staff make sure that their guests are happy and comfortable. Upon arrival, we were greeted with mint tea and Reibal took the time to sit down with us personally to go over Fez, the medina, the souks and any questions and concerns we had. He had great advice and would check in with us each time he saw us. The riad could not be located in a better part of the medina. Unlike many of the other riads, this is located in the area where cars are still allowed, so we had no issues getting cabs, hauling luggage, etc. Our room was spacious and comfortable. We had an early morning tour one day and a very, very early flight another. The staff prepared a to go breakfast for our tour that included everything from juice, fruit, eggs and crepes to plates, cutlery and cups. For our early flight, the staff brought us breakfast to the room the evening before so that we could eat before our cab arrived at 4am. These personal touches made our stay in Fez so enjoyable. I would 100% recommend this riad to anyone visiting Fez.