Hotels in de buurt van Great Smoky Mountains Heritage Center (Townsend)

'Staff was courteous and allowed us to check in an hour early, which was very nice. However, there were several issues with the room. The bathroom door didn't properly fit and you had to forcefully pull it closed, which was extremely loud to both open and close. Also, the in-room alarm was previously set, which woke my wife up at 3 a.m. and she had to figure out how to turn it off in the middle of the night. But the biggest problem was the smoke alarm, which started doing three-chirps at 4 a.m....

'Stayed 5 days in March. There was no room cleaning. Suppose this could be due to the time of year. The property is good, but certainly not “wonderful “ as described by Expedia. '

'This was our second time staying at Treemont. Our requirements for a hotel stay are simple. Clean, comfortable, courteous staff. The newly renovated room was clean, the air and heat excellent, plenty of fresh towels, daily housekeeping, and every single staff member was extremely friendly and made us feel welcome. Renovations continue to this gem of a property and I look forward to our next stay. I can't wait to see this property restored to its former glory. '

'The hotel is very nice, the check-in lady was very kind and the location near Cades Cove is perfect. BUT the pool isn't functioning. If we'd have known that (I unfortunately read the review from 3 june too late) we wouldn't have booked here. As I understand that the swimming pool has been out of order for a longer time know I think it's unacceptable to have this mentioned as a feature including pictures. But the room was nice so three stars for this review, but if you want a swimming pool then...

'Horrible experience, my family and I drove there from Miami Florida. It’s a 12 hour drive, some of us had to work the first day so we left a little bit late. We didn’t get to this lodge until 5:45 am. I had spoken to ray and he had given me the door code for my room. When we arrived I opened the door at first glance everything looked fine. When we unloaded our stuff and opened up the sofa bed to get some rest it was completely full of dirt including dead bugs all over it. After seeing that we...

'The mountain view was excellent. Property was clean, parking was ample, access was easy, breakfast was good.'

'Staff'

'Mooie accommodatie, weg van de drukte in Gatlinburg. Maar toch dichtbij alles. Complimenary breakfast is uitstekend!'

'The place its self is beautiful. The location is amazing. What was frustrating is on expedia they dont tell you about the addition security deposit. They also did not give us the code information until we were 10 minutes out. That was frustrating because we through it might have been a scam. Also there were packages left outside. We were asked to bring them in. Thats fine we did no problem but there was no where to put then that was not in our way.'

'Easy check-in and check-out, with easy texting options for any needed requests. Staff was extremely friendly and helpful. '

'Good location and nice breakfast. But we had a major issue with the fireplace. When we checked in, it didn’t work. They said it was repaired the next day, but when we walked towards the room, we could smell gas from outside. They told us it was just a back build up that needed to dissipate, and we left our door open for an hour till it mostly went away. The fireplace was working that evening, but we turned it off at night and woke up around 2 AM to an overwhelming gas smell again. My husband was...

'Room was clean. The staff is extremely nice. Loved the fire pits by the pool.'

'Great stay! Clean room and hotel! '

'Clean room. Comfortable bed. Construction next door was a bit inconvenient but nothing the hotel could control.'

'Mooi hotel, goed ontbijt, leuk zwembad en makkelijk parkeren. Ik miste een beetje sfeer in het hotel. Het voelt koud en sfeerloos aan.'

'Love it the indoor pool open 24 hiurs'

'Very Nice people! And great location! Thanks for the nice lady who did our check inn! '