Pillowtop-bedden, een minibar, een kluis op de kamer, een bureau
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Beoordelingen van Essence d'Orient Hotel & Spa

3.5 out of 5
Essence d'Orient Hotel & Spa
22 Ta Hien St., Old Quarter, Hoan Kiem Dist., Hanoi

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 162 van 221 beoordelingen" "
Gastenscore: 8 - Goed. 48 van 221 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 221 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 221 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 221 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

8,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel is prima. Schone kamers en vriendelijk personeel. Alleen de locatie is midden in het oude gedeelte van Hanoi. Op de kruising twee panden verder is het elke avond feest!
4 nachten verbleven in april 2019

10/10 – Uitstekend

De Wind family, The Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
More than happy with our accommodation choice!
If one decides in favour of a hotel in the Old Quarter of Hanoi, one has no right to complain about noise and bustle. Well, lovely bustling it was nearby the hotel, but inside it was far from noisy! The music on weekend evening market days stops around 10 pm. So, by the time one goes to bed (which never will be early because of the hot temperatures), it's all extremely quiet again. The hotel in one word was amazing! Its staff goes way beyond in pleasing all guests, very well reads all bookings (when we arrived they knew by head that we would leave the hotel for one night to go on a 2d/1n cruise to Bai Tu Long Bay and mentioned they would store any luggage we did not want to bring on the cruise), serves an excellent breakfast and makes time available for a little chitchat. Rooms are of good size with excellent beds (lovely decorated with rose petals) and you'll find a fresh fruit platter in the room. As we travelled with kids we asked for two connecting rooms and that worked out perfectly as well. By the way, our room was next to the elevator and we did not hear it all!

8/10 – Goed

FRANCOIS

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
bon rapport qualité prix.
2 nachten verbleven in februari 2020

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good spot in the Old Town
Busy location but minimal noise disturbance at night - at least from the street...air con unit was very noisy and had limited effectiveness. Room comfortable for the most part - one narrow window with views of a all and rooftops mainly. Extremely helpful staff on reception - especially Johnny + Rick. Good breakfast and excellent restaurant staff.
4 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
とても快適な滞在でした。表通りはうるさいですが室内は静かです。場所がわかりにくくてホテルに帰るのに苦労しました。
3 nachten verbleven in maart 2019

10/10 – Uitstekend

Nicolas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2019

10/10 – Uitstekend

CJ, Singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is nicely located in the heart of Old Quarters; nightlife spots are all a stone’s throw away. We booked a Sapa tour through the hotel which was a fantastic experience. The logistics and transport for the tour were all taken care of properly. Staff are very friendly and helpful.
3 nachten verbleven in november 2018

10/10 – Uitstekend

Sooky, Atlanta, GA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Exceptional service. Staffs go out of their way to help.
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

Laura, Hawaii

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel, excellent service, great location in the heart of the old quarter, awesome breakfast buffet. My favorite hotel in Hanoi.
1 nacht verbleven in augustus 2018

10/10 – Uitstekend

Chandini

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hotel
Loved our stay. really a very nice hotel with a great team of staff. They are attentive, cheerful and always ready to help. they notice the small things about you, pay attention to detail and remember it they next time they serve you. They are an absolute delight and make ur stay pleasurable.
1 nacht verbleven in augustus 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2018

10/10 – Uitstekend

WENPIN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
來河內旅遊都會先訂這一家酒店
這家酒店來住過很多次、房間舒適逛街方便門口就是有名的啤酒街、酒店叫車去機場也和合理價、早餐也很豐盛先點套餐再來就是自助餐、下次河內旅遊還是會優先訂這一家。
4 nachten verbleven in juli 2018

10/10 – Uitstekend

Valerie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant hotel in the Old Quarter of Hanoi
The Essence d'Orient is a pleasant hotel in the Old Quarter of Hanoi. Staff are warm and friendly. It's not too pricey despite the good location, but there are lots of little cozy touches -- welcome drinks and fruit, tastefully styled room, and even a laptop in the room to borrow. I only stayed for one night during a business trip, but the hotel upgraded me to a room with a better city view. Very pleasant hotel with some character!
1 nacht verbleven in juni 2018

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pricing itself out of the market?
Second stay at Essence. Still great location and service but price is getting a bit uncompetitive with similar hotels.

10/10 – Uitstekend

christina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel is conveniently located in close proximity to bars, restaurants, cafes and shops. The staffs at the hotel were super friendly and helpful. During our stay, the hotel had a spa promotion of buy one get one free spa from 1 ~ 4 PM, and we booked the romance package. It was a great deal and the spa staff demonstrated great skills. Highly recommend it! All in all, we enjoyed our stay at Essence Hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel!
The staff were phenomenal! The rooms were clean and the breakfast was fantastic. Great location too!
2 nachten verbleven in maart 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great and super clean place to stay! the location is perfect tho the street can be a little busy. the staff are wonderful!!!
1 nacht verbleven in maart 2018

8/10 – Goed

Kev, Sydney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Hotel in interesting area.
Stayed here again recently. Good value, good staff, would recommend it to anyone.
2 nachten verbleven in februari 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very convenient! Staff is very friendly! Try the spa and food.
2 nachten verbleven in maart 2018

10/10 – Uitstekend

Christian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sehr empfehlenswert
Das Hotel hat eine tolle Lage mitten im Geschehen des Old Quarters von Hanoi. Trotzdem ist das Zimmer ruhig und der Trubel der Großstadt bleibt draussen. Sehr angenehm war, dass unser Zimmer - wir hatten eine Executive Suite - in 2 Zimmer (Wohnbereich/Schlafbereich) aufgeteilt war mit getrennten Klimaanlagen. Dadurch konnten wir die Klimaanlage im Schlafbereich über Nacht abschalten und es wurde trotzdem nicht zu heiß im Zimmer. Auch das Frühstück ist hervorragend.
2 nachten verbleven in februari 2018

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel
Great hotel and brilliant staff they couldn’t do enough for us. The room was spotless massive comfy bed pillows etc. we had everything we needed. It’s bang in the centre of the old part of Hanoi next to beer corner. Even though we were in the centre the hotel wasn’t noisy at all. We lived out stay and will definitely be back. This is the fourth hotel we have stayed in around this area and definitely the beat
2 nachten verbleven in februari 2018

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best location and modern rooms
This hotel is in the heart of the old quarter right by beer corner (however, we couldn't hear any noise from our rooms). The hotel has just been refurbished and you can really tell. We've stayed in another 2 hotels in the old quarter and even though they were also great, they did feel a little out dated (especially the bathrooms). Essence however was brand new and roomsa a generous size. The best thing though is location as we were able to come back throughout the day for naps and drop off shopping without much detour.
2 nachten verbleven in januari 2018

10/10 – Uitstekend

Jess, Adelaide, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel
We LOVED it here. Exceeded our expectations. Lovely friendly staff, great location, clean and tidy rooms, modern, comfy bed, delicious breakfast...cannot fault it! Definitely recommend.
1 nacht verbleven in januari 2018

8/10 – Goed

Yee Lin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel but the area is too crowded and noisy.
4 nachten verbleven in december 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel near the lake
2 nachten verbleven in december 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nettes und hilfbereites Personal Super zentrale Lage
2 nachten verbleven in december 2017

10/10 – Uitstekend

Tim, Alberta, Canada

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel in old quarter
Staff is super helpful to seemingly do whatever you wanted - change out mattress pads, book trips, lend laptops, hold luggage when away etc. Loved the location in the old quarter but be prepared that the streets are very busy and the street in front of the hotel turns into small eating and drinking places at night. We loved it but others may not if they want quiet and solitude. Had no problem with noise in the rooms at night.
2 nachten verbleven in december 2017

10/10 – Uitstekend

Yoori

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
하노이 맥주거리 바로앞의 최적의 숙박!
호텔 스태프 모두 한명한명 매우 친절! 특히 주말에 소매치기를 조심해야하는것 등 근처 여행 팁도 알려주고 매우 좋았다. 조식은 진짜 맛있고! 호텔 내 스파도 매우 만족!
2 nachten verbleven in december 2017

8/10 – Goed

Noel

Positief: Netheid, personeel en service
Great Location in the heart of the old quartel.
Good hotel however located in the middle of a very busy street especially at night. Tables and chairs everywhere. If you like to eat VN food at night, this is the place for you. Staff over attentive and that could be a bit of a challenge. Breakfast very good and room very comfortable.
5 nachten verbleven in november 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice location and very easy to find good restaurants around
4 nachten verbleven in december 2017
Reactie van Essence Hanoi hotels op 13 dec 2017
Thank you for your review. We are pleased to learn that you had a good stay in our hotel. We wish you happy travel and look forward to welcoming you back soon.

8/10 – Goed

Allan A.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2017

10/10 – Uitstekend

Jeffrey K, Toronto, Canada

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel in the heart of it all
The location is 2nd to none... Literally in the heart of the action. The street noise can be a bit much so if you want a quieter room, ask for a room on a higher floor (but there is only one elevator in each block of the hotel... So while the room is quieter up high, you have to wait for elevator). The staff are very helpful and can arrange great recommendations for local restaurants abd tours. Don't be afraid to try the street food. As for the hotel itself, it has a nice spa (massages are decently priced but you are also paying for a nicer setting) and the café is great. The included breakfast is wide ranging with both western and Asian options and the service staff are great for the breakfasts.
1 nacht verbleven in november 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Hotel
This hotel is incredible, mostly because the people who work here will stop at nothing to ensure that their guests are happy. We had a slight problem with our air-conditioner in our first room, and the manager happily moved us to a second room, which, as it turned out, had been sprayed with an air freshener I was allergic to. They moved us a second time, very kindly, and to make up for the hassles, they brought us a little treat of hot ginger tea with honey and cookies in our room the night we settled in. Everyone was just so wonderful and took any concern we had as their own, worked until they got it right, and so much was right to begin with: comfortable beds, great location on the weekend walking street and near the lake, excellent made-to-order breakfast along with scrumptious buffet, help with all of our outings, from a night on the town to a trip to Sa Pa. It's a great hotel. Some of the rooms in the older half are a little musty (hence the spray, and much of Hanoi is a bit damp, so I imagine you will run into this in a lot of places) but this can be fixed by telling them at booking that you're sensitive and they'll put you in a newer room. They will take your worries very seriously and do anything to make you happy. We liked this hotel so much we used it as a home base throughout our several weeks in northern Vietnam and stayed in its sister hotels when we could. Do not hesitate to book!
5 nachten verbleven in november 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
근처에 맥주거리가 있어서 다니기도 편하고 오히려 위험하지 않아서 좋았어요 조식 및 레스토랑 음식도 전반적으로 맛있고 스탭들도 친절합니다
2 nachten verbleven in november 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel but can be noisy till at least mid night due to local bars and music if sleeping in front side.
2 nachten verbleven in november 2017
Reactie van Essence Hanoi hotels op 29 nov 2017
Thank you for your kind review. We are happy that you find our hotel great for your stay. For the front side room, kindly be informed that the glass doors are all double or triple glazing thus there is no noise at all. We wish you happy travel and look forward to welcoming you back to our hotel. Thank you and best regards.

10/10 – Uitstekend

TAEYOUNG

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
모든 직원이 친절했습니다만, 매니저급으로 보이는 나이든 여직원과 남자직원은 친절하진 않았습니다. 다만 그외 모든 직원들은 과하다 할만큼 친절했으며, 호텔도 그 가격대에 비해서 깨끗했습니다. 호텔 레스토랑은 최고였습니다.
3 nachten verbleven in november 2017
Reactie van Essence Hanoi hotels op 29 nov 2017
귀하의 검토에 감사드립니다. 우리는 호텔이 매우 깨끗하고 직원이 친절하고 레스토랑이 마을에서 최고라는 것을 알게되어 매우 기쁩니다. 근무중인 관리자에 관해서는 필요시 언제든지 귀하를 도울 준비가되어 있음을 확인하십시오. 그것은 일에 매일 직원을 훈련 시켜서 전문적이고 고객 서비스 지향적 인 직원이 될 것입니다. 머무는 동안 다시 한번 감사드립니다. 우리는 곧 다시 당신에게 봉사 할 수 있기를 기대합니다.

10/10 – Uitstekend

TAEYOUNG

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
모든 스텝들이 친절했어요. 레스토랑은 최고였고요.
4 nachten verbleven in november 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very attentive staff
Hotel is well located in a busy part of the old city. Despite the street noise our room was super quiet. Breakfasts were good as was the dinner we had one night. Staff we very attentive which made our stay hassle free
6 nachten verbleven in november 2017
Reactie van Essence hotel management op 29 nov 2017
Thank you so much for your review. That is our pleasure to learn that you had a sound sleep in our hotel and good meals in our restaurant. It is true that our hotel staff are professional and very attentive. We look forward to being of continuous service to you. Best regards,

8/10 – Goed

Edward

Positief: Netheid, personeel en service en comfort kamer
Clean hotel in busy, but central area. I had an inside room which was quiet and comfortable. Staff helpul.
1 nacht verbleven in oktober 2017
Reactie van Essence Hanoi hotels op 15 nov 2017
Thank you for your comment. Yes we are very centrally located and everything is walkable from the hotel. We will keep on trying to improve our service to meet your satisfaction. Best regards, Essence Hotel management team

10/10 – Uitstekend

caroline , singapore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location & wonderful staff
We stayed 3 nights in Essence d’orient hotel. We had a wonderful experience with all the staff. They were helpful , friendly & sincere with their greetings. Great location & night market was so close by. Hope to return again.
3 nachten verbleven in oktober 2017
Reactie van Essence hotel team op 15 nov 2017
Thank you very much for rating us excellent with location and staff. We wish you all the best and hope to see you again soon.

10/10 – Uitstekend

YAMA, TOKYO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
繁華街にあるいい気持ちになるホテル
繁華街にあります。食べるところ、飲むところはありすぎて選ぶのが大変です。とても賑やかなため、喧騒感が心地よく思える人向けかも。ただ、午前0時を過ぎると静かになります。週末はベトナムの人も楽しんでます。Staffの方たちが丁寧に応対してくださり、またいつも声をかけてきてくれます。ツアーもこちらにあったプランを考えてくれます。お部屋の綺麗さはとてもいいです。設備も欲しいものは何でもあります。とても気持ちよく過ごすことができました。
4 nachten verbleven in oktober 2017

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Such great service. Excellent location
Staff were fantastic! From the moment we arrived until we left- so happy to help and always a nice greeting. They asked us about our day and how we enjoyed whatever we had done. The breakfast was great with enough selection to meet every taste.
3 nachten verbleven in oktober 2017
Reactie van Essence Hanoi hotels op 29 nov 2017
Thank you for your excellent comments on our hotel service. That is true that the hotel is located in the best location in Old Town allowing to discover the true characters of itself without having to explore too far. The staff are our hotel asset. We all strive our best to help make your trip to Hanoi, Vietnam a memorable one. We thank you once gain and look forward to welcoming you back soon.

10/10 – Uitstekend

Dyane, New Zealand

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location...location...location...
This is the second time we have stayed at the Essence Hotel, We were not disappointed this year...very friendly, helpful staff, Christine on the front desk especially, who remembered us) super big, comfy beds, all you need for a western breakfast, very handy to shops and Hanoi Lake...just a 5 minute walk....
3 nachten verbleven in oktober 2017
Reactie van Essence Hanoi hotel mananagement op 29 nov 2017
Dear valued guest, Thank you very much for your terrific review. Needless to say as the words say it all. We are here to provide you with a memorable stay in the Old Quarter and always try our best to improve the service. We wish you all the best and look forward to your patronage to our hotel. Best regards,

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service and staff were remarkable! Anyone visiting Hanoi should consider this gem.
2 nachten verbleven in oktober 2017

10/10 – Uitstekend

ＨＡＮＯＩ, 日本

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
旧市街の中心にある快適ホテル
スィートに泊まりました。今回で2回目です。 部屋が広く、バスタブもあり、快適でした。 スタッフもフレンドリーで親切です。 近くにクラブがあるので、夜中までにぎやかですので、音が気になる方は、眠れないかもしれません。 個人的にはオススメです。
2 nachten verbleven in oktober 2017

10/10 – Uitstekend

Arti, portland, Oregon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 stars for everything!
We stayed at Hanoi Essence for 4 nights and our stay was incredibly good! From the upgrade to deluxe room to the breakfast items made to order since I am a vegetarian, this hotel did all they could to make our stay comfortable and special. Location is a delight in the middle of the weekend night market action, 5 mins walk to lake and 1 min to beer street. Last but not least, their staff is the true gem. From addressing our issues with their airport pickup to ensuring we had a lovely room, their manager Quan did all he could to make our stay delightful! The breakfast staff is also heart touchingly warm and welcoming. If you are headed to Hanoi would highly recommend staying here, you won't regret it.
4 nachten verbleven in oktober 2017

10/10 – Uitstekend

Kim, Korea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very good!
very good service and kind staff and clean room :)
1 nacht verbleven in september 2017

8/10 – Goed

Businessman, 東京

Positief: Netheid, personeel en service en comfort kamer
旧市街のど真ん中
スタッフは非常に親切。隣のホテルの工事が夜まで続き、少し残念。 旧市街の真ん中にあって出歩くことは楽しいが、車両の駐車などは困難。特に週末は時間制限もあって要注意です。
2 nachten verbleven in september 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel service
Excellent service from staff. Clean room and convenient location
2 nachten verbleven in september 2017

10/10 – Uitstekend

Simone

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Telling all our friends.
This little hotel delivers on it's promise. The Essence D'Orient was well located, very clean, and the room we were upgraded to was also recently renovated. The room itself was clean, the beds were big, the sheets were of a high quality, good pillows and powerful air-conditioning, the bathroom was clean and functional. Breakfast was also delicious. Apart from it's central location, close to the heart of the action, the stand out feature for our stay was the customer service. All the staff in the hotel were helpful, friendly and engaged in making our stay memorable. Of particular note was Christine at reception who arranged our overnight visit to Ha Long Bay, which went off without a hitch. Would not hesitate to recommend and we will be back because it was so good. Airport transfers were good value and reliable.
2 nachten verbleven in september 2017