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Beoordelingen van Rex Hanoi Hotel

4 out of 5
Rex Hanoi Hotel
42-44 Gia Ngu, Hang Bac, Hoan Kiem, Hanoi

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 79 van 161 beoordelingen" "
Gastenscore: 8 - Goed. 57 van 161 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 161 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 161 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 161 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Willem

Reisde met partner
Goede accomodatie!! Moet wel wat gebeuren aan het sanitair in de kamers.
4 nachten verbleven in september 2023
Reactie van Anna (Ms.) op 4 okt 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

8/10 – Goed

KAH POH

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024

8/10 – Goed

Yuichi

Reisde met familie
Positief: Netheid, personeel en service
清潔でスタッフも感じが良い。
3 nachten verbleven in april 2024

10/10 – Uitstekend

Shoo Hwa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lot of restaurants and cafes around the hotel. Staffs are friendly and communicate well in English. They are very helpful too
1 nacht verbleven in mei 2024

10/10 – Uitstekend

KEIICHI

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
スタッフさんがとにかく親切で楽しく過ごしませた。 近くに何でもあるので食事も買い物も特に困ることはありませんでした。 また、旧市街の中にあるにしては静かでした。
3 nachten verbleven in april 2024

10/10 – Uitstekend

Sukhjinder Singh, Beaumont

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Family friendly Hotel
4 nachten verbleven in april 2024

10/10 – Uitstekend

Christine

2 nachten verbleven in april 2024

10/10 – Uitstekend

Daniel, London

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpful staff
2 nachten verbleven in april 2024

10/10 – Uitstekend

Andrew

7 nachten verbleven in maart 2024

6/10 – Redelijk

Michael

3 nachten verbleven in maart 2024

10/10 – Uitstekend

Brent, guttenberg

The breakfast was amazing lots of excellent Vietnamese surprises, breads and traditional choices, nice rooftop pool and swimming pool. Right in the CENTRE of the action. Staff great and friendly helpful. Too choice…
2 nachten verbleven in februari 2024

10/10 – Uitstekend

muji

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice proximity architecture hotel
Nice Victoria Opulent deco hanoi lake . Proximity to many choice of nightlife n within short distance to railway train cafes
1 nacht verbleven in februari 2024

10/10 – Uitstekend

BRIAN

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place with friendly staff.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Timothy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very great place to stay! :)
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Rapeepan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
เดินทางสะดวง ห้องพักดูดี
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Thao

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Rex Hanoi Hotel op 22 jan 2024
Dear Sir/Madame,I would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

8/10 – Goed

Helen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Rex Hanoi is ideally situated in the heart of the Old Quarter and exudes old world charm. Quaint, well appointed if a little outdated for some tastes, it fits the bill for everything you want in the Old Quarter. Staff very courteous, obliging and helpful.
1 nacht verbleven in januari 2024
Reactie van Rex Hanoi Hotel op 22 jan 2024
Dear Sir/Madame,I would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

10/10 – Uitstekend

Troy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing service, centrally located
Great location in the heart of old town. Service was excellent. Breakfast was very impressive. Pool is more of a large bath tub, but very nice. Highly recommend
2 nachten verbleven in januari 2024
Reactie van Rex Hanoi Hotel op 22 jan 2024
Dear Sir/Madame,I would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

10/10 – Uitstekend

Peter

1 nacht verbleven in januari 2024
Reactie van Rex Hanoi Hotel op 22 jan 2024
Dear Sir/Madame,I would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very conveniently located, is one of the most comfortable in a budget, perfect for first time visitors, good food, nice room, cute faces everywhere make your day easier...
3 nachten verbleven in januari 2024
Reactie van Rex Hanoi Hotel op 22 jan 2024
Dear Sir/Madame,I would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

8/10 – Goed

Hiroko

Positief: Netheid, personeel en service
5 nachten verbleven in december 2023
Reactie van Rex Hanoi Hotel op 22 jan 2024
Dear Sir/Madame,I would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

6/10 – Redelijk

Alexis

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good location, however the room is not so great. Need to replace the carpet.
2 nachten verbleven in november 2023
Reactie van Anna (Ms.) op 14 nov 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

10/10 – Uitstekend

Nicholas

1 nacht verbleven in november 2023
Reactie van Anna (Ms.) op 14 nov 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

8/10 – Goed

Alexander

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location, friendly staff
2 nachten verbleven in oktober 2023
Reactie van Anna (Ms.) op 14 nov 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

8/10 – Goed

Yuko

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
スタッフの皆さんとても親切でした。 朝食も美味しかったです。 ただ、ハノイの旧市街自体の道が汚いので外でると生ゴミの匂いします。 ホテルが悪いわけではないんですけどね。立地はめちゃくちゃ便利なとこでした。 滞在中、レイトチェクアウトなどお願いできたので、よかったです。
5 nachten verbleven in oktober 2023
Reactie van Anna (Ms.) op 29 okt 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

6/10 – Redelijk

Amy

I arrived to the property Friday night, which was not a good time because they close off the streets in the old quarter. I had to walk with my luggage about five minutes to reach the hotel because the taxi could not drop me off in front. this was not a good start to my stay at the hotel. The hotel should’ve made me aware that this could happen if arriving at this time on the weekends. my only reason for staying in Hanoi was to transfer to ha long for a cruise. The room was average and very small, but expected being how close it is to the lake. The breakfast buffet was very good. The staff did their best I would not return to this hotel I would select a higher priced higher rated.
2 nachten verbleven in oktober 2023
Reactie van Anna (Ms.) op 29 okt 2023
Dear Sir/ Madam,Thank you for choosing Rex Hanoi Hotel. We're sorry for the bad experience you've been through. We'll not let this situation happen again.We hope to welcome you back again.Sincerely,

8/10 – Goed

Hiroki

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Anna (Ms.) op 19 okt 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

10/10 – Uitstekend

Vicky

Reisde met een groep, Reisde met familie
Positief: Voorzieningen
The location was excellent.
2 nachten verbleven in september 2023
Reactie van Anna (Ms.) op 4 okt 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Very helpful, always wanting to help.
2 nachten verbleven in juni 2023
Reactie van Anna (Ms.) op 3 jul 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards,

8/10 – Goed

DONGCHUL

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good place to trip on lake. clean and very kind room size smaller than others
1 nacht verbleven in mei 2023
Reactie van Dan Lai op 2 jun 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

10/10 – Uitstekend

KOTHANAYAGEE

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gratitude to Rex hotel staff
I want to express my gratitude to the staff of Rex hotel for the outstanding service and friendliness during our stay They went out of their way to ensure our comfort Rose and Phoebee together with the others including Bruno and Who we got to know as Sweet pea were simply amazing The one young lady whose name I forgot must be commended as well for going the extra mile to help Keep up the great service
2 nachten verbleven in april 2023
Reactie van Dan Lai op 2 jun 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

10/10 – Uitstekend

Junior

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was an amazing stay. But the breakfast I had have some issue
2 nachten verbleven in maart 2023
Reactie van Dan Lai op 2 jun 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

8/10 – Goed

Sandeep

Zakenreiziger
Positief: Personeel en service
Good Location.
Hotel is ok for the value I paid.
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Lena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed everything! Excellent services!
4 nachten verbleven in maart 2023
Reactie van Dan Lai op 2 jun 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

8/10 – Goed

dion

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loked the service fur breakfast ms Tiffanie was fantaatic server for all 3 days of breakfast
3 nachten verbleven in februari 2023

6/10 – Redelijk

michel

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Chambre deluxe sans fenêtre. Inacceptable pour un hôtel qui se veut haute gamme. On me demande un supplément pour changer de chambre. Non merci. Aviser les clients avant la réservation qu’il n’y a pas de fenêtre dans la chambre. Malhonnête de la part de l’hôtel. Changer vos publications sur le net à cet égard.
1 nacht verbleven in februari 2023
Reactie van Dan Lai op 2 jun 2023
Dear Sir/MadameI would like to personally thank you for choosing Rex Ha Noi hotel on your recent trip to Ha Noi.We hope to welcome you again in the very near future.We appreciate your feedback.With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

10/10 – Uitstekend

HIROSHI

1 nacht verbleven in december 2022
Reactie van Anna (Ms.) op 13 dec 2022
Dear Mr. Hiroshi,Thank you for choosing Rex Hanoi Hotel for your recent stay in Hanoi. We're pleased to know that you enjoyed your stay with us. We're looking foward to welcoming you back to our hotel. Sincerely, Anna (Ms.) - Customer Servicce

6/10 – Redelijk

Monique

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
A strange concoction of opposites. Grand entrance in grubby sidestreet. Great breakfast but awful dinning.
7 nachten verbleven in augustus 2022
Reactie van Anna (Ms.) op 15 aug 2022
Dear Ms. Hertzke, Thank you for choosing Rex Hanoi Hotel and thank you for taking your time to write us a feedback. We are so sorry that the dinning is not as you expect. And if you don't mind, we would love to hear your side of the story so we can know what is wrong and how to fix it. Once again, thank you so much for choosing Rex Hanoi Hotel. We look foward to welcoming you back again. Sincerely

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It's kind, but it doesn't give tourists enough sol
The hoteliers are very kind. I was touched by your efforts to help. However, I have not received sufficient assistance with requests for accurate information for travelers. Basic work proficiency is excellent. The taxi request was very good.
1 nacht verbleven in augustus 2022
Reactie van Anna (Ms.) op 13 aug 2022
Dear Valued Guest, Thank you for choosing Rex Hanoi Hotel. We are pleased to know that our staff did a wonderful job of making your stay enjoyable. However, we are sorry to hear about your problem. I will address this to the staff and we will ensure this won't happen again. Once again, thank you for choosing Rex Hanoi Hotel. We look foward to welcoming you back to our hotel again. Sincerely,

10/10 – Uitstekend

CHONG

2 nachten verbleven in juli 2022
Reactie van Anna (Ms.) op 26 jul 2022
Dear Mr. Chong Chai Ying, Thank you for choosing Rex Hanoi Hotel for your recent stay in Hanoi. We're pleased to know that you enjoyed your stay with us. We're looking foward to welcoming you back to our hotel. Sincerely, Anna (Ms.) - Customer Servicce

10/10 – Uitstekend

Cong Thinh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was very impressed by this hotel. The staffs were above and beyond. The only thing negative was the fact that the outdoor rooftop pool was not available during my staying especially during the hot summer of July 2022.
3 nachten verbleven in juli 2022
Reactie van Anna (Ms.) op 18 jul 2022
Dear Mr. Cong Thinh, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. However, we're truly sorry to hear that you had an unpleasant experience with the pool. The outdoor roftop pool are now indoor pool. We add an extra floor for upcoming rooftop bar. And everything will done and ready soon. We look forward to welcoming you back to our hotel in the future. Sincerely, Anna (Ms.) - Customer Service

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful Royal Suite. Lovely hotel. Nice breakfast! New bed new … everything. Highly recommend.
1 nacht verbleven in juni 2022
Reactie van Anna (Ms.) op 18 jul 2022
Dear Mr. Stephen, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Anna (Ms.) - Customer Service

4/10 – Matig

Thai, Houston

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleaning needs to be improved
1 nacht verbleven in mei 2022
Reactie van Anna (Ms.) op 18 jul 2022
Dear Mr. Thai, Dear Valued Guest, Thank you for providing us with feedback from your stay; and letting us know about the issues that you experienced during your recent stay at our property. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion – this is very unlike us. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, so it is strange that this happened. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Sincerely, Anna (Ms.) - Customer Service

10/10 – Uitstekend

Pavol

Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice little stay. The room was great for what we needed, and the man working the front desk on the morning of April 2nd was really wonderful, helpful and kind. Thank you :)
2 nachten verbleven in april 2021
Reactie van Dzung Jason op 3 mei 2021
Dear valued guest, It was a pleasure welcoming you at Rex Hanoi Hotel. I thank you for your feedback and compliments on our service. We are also delighted that you enjoy your stay and thank you for sharing your experience to other Expedia Site surfers. We are looking forward to your next visit soonest. Kind regards, Hotel Management.

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Très bon service et bien située.
2 nachten verbleven in maart 2020
Reactie van Mr Lee op 8 mrt 2020
Hi Martin, Thank you for your kind feedback after staying with us at Rex Hanoi Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in a very near future. Sincerely, Rex Hanoi Team.

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bien !
Malgré quelque e ennuie avec internet, tout le personnel est extra. Belle place et bien située.
2 nachten verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

4 nachten verbleven in februari 2020
Reactie van Mr Lee op 10 mrt 2020
Dear Value Guest Thank you for your kind feedback after staying with us at Rex Hanoi Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in a very near future. Sincerely, Rex Hanoi Team.

10/10 – Uitstekend

michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2020
Reactie van Mr Lee op 1 mrt 2020
Dear Michael Thank you for your kind feedback after staying with us at Rex Hanoi Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in a very near future. Sincerely, Rex Hanoi Team.

8/10 – Goed

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel in a great location, fab service level
The hotel is situated in the old town, walking distance to nice restaurants. The room standard is good but try to avoid rooms on the lower floors to avoid all the noise, the streets outside are very busy. The pool area is smaller than it looks on the pictures but offers a nice view over the city. The staff is just great, very friendly and service minded.
2 nachten verbleven in februari 2020
Reactie van Mr Lee op 28 feb 2020
Dear Peter What a such good review! We would like to deeply thank you for your kind words about our hotel and for let other travellers know how you enjoyed your stay with us. It is with big pleasure that we take your compliments about our nice and supportive staff and our breakfast. Your information about noise it is very precious for us, so we have already fixed this issue. Thank you again for having chosen Rex Hanoi Hotel when stay in Hanoi and for recommending our hotel to everyone! In case you come back to Hanoi, please let us know, we will be very cheerful to welcoming you again. Best wishes, Rex Hanoi Hotel Team