Dear Juliana,Thank you for taking the time to give us your feedback.Please accept my sincerest apologies for the difficulties you have mentioned, and be assured that the experience you described does not reflect the usual quality of service we provide. Regarding the last-minute cancel request, it is worth emphasizing that Expedia will not refund once you have pre-paid for your booking owing to the platform's policy. I regret that we could not provide further assistance in this situation.Once again, we sincerely apologize for any inconvenience caused and appreciate you sharing your concerns. We do hope to have the opportunity to better serve you in the near future.Sincerely yours,Marc DUPUIS,General Manager

Dear Khanh,Thank you very much for choosing the ibis Saigon Airport for your stay in Ho Chi Minh City. Please allow me to express my sincerest apologies for not delivering a quality service up to your expectations.Rest assured that we appreciate you sharing your reviews, and it is our hope that you will give us the opportunity to better serve you in the near future.Once again, thank you for sharing your thoughts and we are looking forward to welcoming you back in the near future at ibis Saigon Airport.Sincerely yours,Marc DUPUISGeneral Manager

Dear Parvaneh, Thank you for taking the time to tell us about your experience at ibis Saigon Airport. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the air conditioner, we frequently turn it off in the lobby at night to save electricity. Also, we were unable to select a different accommodation for you due to the high occupancy on that particular day.Rested assures that we will do our best to provide more training to our colleagues so that they can improve their customer service and professional skills. We do hope that your next experience staying with us will be better than the previous one. Sincerely yours, Marc DUPUISGeneral Manager

Dear Howard, Thank you for sharing your thoughts. We understand that you did not feel fully satisfied with your stay at ibis Saigon Airport. We wish you could expand more on how we can improve better our service to meet your expectations. For the bill, the restaurant's last order was due at 3 p.m. Therefore, we asked for your permission to bring the check beyond 3 p.m. for the closure system. We will remind our colleagues to make their explanations clearer so that our guests will have a better experience and avoid misunderstandings. We do hope that your next experience staying with us will be better than the previous one. Sincerely yours, Marc DUPUISGeneral Manager