There is no A/C and we do not advertise the unit to have A/C, which is why it is not listed as an amenity. The guest did reach out to us about a dirty sock left in the unit and some window screens missing, they reached out to us outside of ur business hours to request the sock to be removed and the screens to be replaced, there was no request of additional towels or any mention as to why they needed more towels. A manager personally followed up with the guest via phone call the next morning to follow up on their complaints and to ask more questions as to what we can do to make their stay more enjoyable and to understand exactly what they needed. They did not answer our call and did not call us back. Our staff also notified the guest two times prior to arrival of the pool closure. Since we are not VRBO, I have no record of the calls the guest made with VRBO and have no control over the VRBO customer support line either.

We appreciate you taking the time to share your experience with us. We are sorry that the walk to lift access was not available during your stay due to a new complex being built. The south bike path is open and we encourage all guests to use this to walk to the lifts as it wraps around the construction but still provides just a short walk to the lift. The HOA only allows us to provide one parking pass per rented unit and we have this information listed in the overview of the property, our rental agreement and digital guidebook.

The team here at Summit County Mountain Retreats is thrilled to receive such a great rating, thank you.

We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations. We’re extremely gutted to learn that you did not have a positive experience! This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest. We’re extremely alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We are glad our team was able to come back and correct the issues you had during your stay, we would have loved to been given the opportunity to repair the toilet, had we been notified. Looking at the communication thread it was requested we bring sheets and a lightbulb, so we did. We have had our staff look at the toilet as well and it is in working condition. All your comments help us improve our service. We reassure you that your complaints will be shared with the entire staff.

We’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Thank you for the wonderful review and for taking the time to share your feedback with us. We appreciate you for having taken the time to write such a detailed review. All your comments help us improve our service. We are thrilled to have you as part of the SCMR family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Thanks for the awesome review, Patti!

Thanks for your honest opinion. We have sent your suggestion along to the HOA of the building, Keystone Resort Property Management, since they are responsible for all signage in the building. We hope to have you back soon as a guest of Summit County Mountain Retreats.