La Quinta Inn & Suites-accommodaties in Ladera Ranch

'Good'

'The hotel should remove the "smoke free hotel" signs. People smoke cigarettes and pot in their rooms day and night and it gets even worse throughout the parking lot. I got a headache for 2 days due to the smoke coming through. The receptionist offered to mask the disgusting odor with some kind of spray, but just covering it up wasn't going to resolve the issue. I requested to be moved into another room. I don't plan to go back there at all!'

'With a one person ahead of me checking in I was checked in 30 minutes it took for that. I went into a room with mold and roaches. The other room had a bed bug. That day my refund was denied. I had to leave the premises and find another hotel. It took me hours of working out my refund. The following day it was granted.'