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Beoordelingen van Elba Premium Suites - Adults Only

4 out of 5
Elba Premium Suites - Adults Only
Avenida Faro Pechiguera 1, Playa Blanca, Yaiza

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 13 van 29 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 29 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 29 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 29 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 29 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

9,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

roberto

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
La struttura è in un contesto molto piacevole, tuttavia si incorre in alcune mancanze dettate dalla scarsa volontà e dalle abitudini di procrastinazione di alcune persone di servizio. Per esempio, in camera abbiamo soggiornato in 3 e avevamo 2 asciugamani, fatto presente al primo giorno, diverse volte hanno continuato a mettere solo 2 asciugamani. Ma questa non è la sola area di miglioramento. A pranzo qualche volta mancavano i cucchiai e richiesto hanno portato un solo cucchiaio, come se questa richiesta riguardasse una sola persona e non tutto il buffet. Le parti positive sono sicuramente maggiori degli aspetti da migliorare, però anche nei dettagli, chiederei maggiori attenzioni.
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2020
Reactie van Lanzarote.Direccion op 4 mrt 2020
Dear Mr /Mrs Anonymous first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

10/10 – Uitstekend

Lefki, BB

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Lage der Unterkunft ist sehr schön. Die Zimmer sehr sauber, allgemein die ganze Unterkunft. Das Personal sehr freundlich und zuvorkommend. Die Auswahl an Essen sehr groß! Meine Erwartungen wurden übertroffen. Das ist nicht das letzte Mal, dass ich nach Elba Lanzarote gehe!!
7 nachten verbleven in januari 2020
Reactie van Lanzarote.Direccion op 5 feb 2020
Sehr geehrte Lefki Vielen Dank für Ihre Bewertung und Ihre Kommentare. Es freut uns sehr zu lesen , dass Sie einen schöne Zeit bei uns hatten und sich wohlgefühlt haben. Wir haben mit sehr großer Aufmerksamkeit Ihren gesamten Kommentar durchgelesen und bedanken uns sehr herzlichst für Ihre Zeit welche Sie uns gewidmet haben. Es freut uns sehr dass SIe sich vom ersten Tag an bei uns wohlgefühlt haben und wir Sie ein bisschen verwöhnen konnten. Bis zum nächsten Mal. Mit freundlichen Grüssen aus Lanzarote . Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** & Elba Premium Suites****

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
It was just ok nothing special Food was average As were most of the staff
2 nachten verbleven in oktober 2019
Reactie van Lanzarote.Direccion op 9 okt 2019
Dear Mrs Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. Best regards and sunny greetings from Playa Blanca, Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 – Uitstekend

craig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in juni 2019
Reactie van LanzaroteDireccion op 2 jul 2019
Dear Mr. Craig, thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. All the best wishes from all of us from Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
le calme, la propreté, le personnel aux petits soins
2 nachten verbleven in mei 2019
Reactie van LanzaroteDireccion op 16 mei 2019
Chér Anonymous, merci pour votre ponctuation . Avec nos meilleurs salutations Thomas Lause Directeur general ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel complex, with good facilities, food was buffet style and of good quality. We stayed in adults only area which was nice and quiet.
6 nachten verbleven in april 2019
Reactie van LanzaroteDireccion op 15 apr 2019
Dear Mr. or Mrs. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
lovely place lovely holiday , will be going back xxx
5 nachten verbleven in maart 2019
Reactie van LanzaroteDireccion op 9 apr 2019
Dear Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Loved the suites and how they were laid out across the property, very praceful but close to the facities too. Also loved having the option of adult only premium areas as well as all the other facities. All the staff were superb, special shout out to Anna Paula and Esther at the pool bar who were fantastic.
7 nachten verbleven in maart 2019
Reactie van LanzaroteDireccion op 1 apr 2019
Dear Mr Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

4/10 – Matig

Geverifieerde reiziger

7 nachten verbleven in februari 2019
Reactie van LanzaroteDireccion op 2 apr 2019
Dear Mr. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

4/10 – Matig

Geverifieerde reiziger

7 nachten verbleven in februari 2019
Reactie van LanzaroteDireccion op 2 apr 2019
Dear Mr. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 – Uitstekend

olga, madrid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantástico
Muy bonito, limpieza, amabilidad Destaco la comodidad de las camas, los multiples zumos naturales en el desayuno, el spa muy agrdable, limpio y poca gente con la temperatura perfecta. Personal muy amable, las indicaciones de Alvaro fueron estupendas para visitar la isla Punto a mejora , ampliar el horario de la puscina q cierran a las 18 Estuve en la zona de adultos y perfecta para desconectar
5 nachten verbleven in augustus 2018
Reactie van LanzaroteDireccion op 19 sep 2018
Estimada Olga, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes han disfrutado su estancia en nuestro hotel y que hemos cumplido con sus expectativas en todo el Hotel. Esperamos volver a contar con su presencia en el ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****. Hasta la próxima. Reciba un cordial saludo y esperamos que ustedes vuelven rápido. Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Second time to go to this hotel. Had a fantastic time again. Facilities are excellant. Food was excellent. Entertainment was good.
7 nachten verbleven in augustus 2018
Reactie van LanzaroteDireccion op 27 aug 2018
Dear Mr. Anonymous We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you are enjoying a lot the hotel facilities. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

8/10 – Goed

Gemma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was fantastic!!! We loved the adult area zones, the staff were super friendly! We did book all inclusive but as we only stayed 6 nights this did not include the 2 restaurants in the hotel. That was frustrating as it was not made clear when booking the all inclusive option.
6 nachten verbleven in augustus 2018
Reactie van LanzaroteDireccion op 27 aug 2018
Dear Mrs Gemma, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you are enjoying a lot the hotel facilities. We are sorry to hear that you could not use both restaurants as the policy of the hotel permits a visit only one time in a seven days stay. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

8/10 – Goed

J, Isle of Wight

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely peaceful hotel with Friendly Staff
This was our second stay this year at the Elba. We had a late arrival and staff had specially arranged for a late buffet for us. Reception staff are excellent, and we had champagne & chocolates in our room. We had asked if we could be near our suite we had in February and they were able to accommodate. Being further away from the main facilities it was very quiet and peaceful. We loved relaxing in the private terrace of the suite, which was generally clean but there were some previous occupants hair in the shower drain! It's a pity there are no drawers, but there is plenty of cupboard space for clothes. The hairdryer is in the bathroom which means a lot of standing for those of us with long hair. It's a shame the safe and nespresso pods cost extra. Breakfast is good and also lunch at the adults only pool. What a pity that smoking is permitted in this food area which marred it for us. Another shame is the plastic chairs in the Adults only restaurant. I notice that the children's restaurant had more comfortable chairs. Also the dress code was not enforced in the Restaurant, which is a shame. Evening food was variable, and with me as a Vegetarian and hubby not liking fish, eating some nights we struggled, but always found something. Overall, a lovely hotel with friendly accommodating staff. With a few changes could probably get 5*. We would definitely return.
7 nachten verbleven in juli 2018
Reactie van LanzaroteDireccion op 27 aug 2018
Dear Mr. J. We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you are enjoying a lot the hotel facilities. Best regards and sunny greetings from Playa Blanca See you for a 3rd time Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel. Staff are very friendly. Had a very relaxing stay
9 nachten verbleven in juli 2018
Reactie van LanzaroteDireccion op 17 jul 2018
Dear Mr Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you are enjoying a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

4/10 – Matig

Keith , Surrey UK

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Lots of Kids
We checked in to this Hotel at approximately 3.00pm, we still had to wait another hour for room to be ready. We arrived at resort at about 3.00pm after 4hour+ flight from hell plus 1 hour transfer from airport to find the room was not ready and had to wait a further 1 hour to get into room. Our immediate impression was there was an lot of kids around ( ADULTS ONLY ?) 2 on the four restaurants you have to pay a 15 euro supplement. The food served was not what i would class as a 4 star resort.Also you have to pay 4 euro's a day for safe even on all inclusive tariff. The hotel is Advertised as an Adult resort but this is a very loose term, your rooms are in a adult section of the resort which is closed away from the rest via locked gates, this side has a small adult only swimming pool and deck chair area with and bar and snack bar. All other amenities ie restaurants main large swimming pools bar areas are for families, There is a restaurant and bar upstairs that is for adults although we found the choice of food was more limited to the other restaurant. If you do want an adults only resort i would not recommend this place. The room itself was very nice except for a couple of design flaws ie the TV was situated in the lounge area but this proves difficult to watch while in bed although not impossible, also be careful when getting clothes out of the wardrobe with bare feet as the floor mounted door stop is placed right in front of wardrobe, otherwise a nice room.
4 nachten verbleven in maart 2018
Reactie van LanzaroteDireccion op 23 mrt 2018
Dear Mr.Keith, Thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort & ELBA Premium Suites. We truly appreciate your words regarding the service provided by the hotel. We all do our best on daily way to fulfill the wishes of the guests. Comments like yours inspire us to work with even better enthusiasm and passion to improve our service. We have noted your critical comments . Best regards . Thomas Lause General Manager Elba Lanzarote Royal Village Resort & Elba Premium Suites

10/10 – Uitstekend

Brian, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas and New Year break.
Arrived at the hotel on Christmas Eve, checking was very easy. The reception staff were helpful and described all the amenities to me. The first question I asked was about the room (twin or double beds?). It was a twin. I asked if that could be changed, and it was that day without an issue. When I got to the room I found it very clean. There was a separate section where I had a sofa and TV, sliding doors leading to a patio area with chairs and two sun loungers. The only criticism I have is the safe in the room, and to be honest I haven’t travelled in Europe often; but having paid for “Premium Suites”. I would not expect to pay extra to keep your valuables safe. The adults only pool and bar area was very quiet. The staff were very attentive, helpful, friendly and funny. The lunch was similar to pub food, but what I had was very nice. Evening dinner was in the adults only dining room. It was a buffet style restaurant with plenty of choice for fresh and pre-cooked food. There was a wait for the freshly cooked fish or meat, but that wasn’t an issue for me. I cannot comment on the evening entertainment as I did not attend any of the shows. The adults only bar was good. In the morning, breakfast was served in the adults only dining area; it was again a buffet style breakfast and with plenty of choice. The omelette/egg station was very popular, with chef Jose being the star of the show. Nothing was too much for him. This was also true of all the staff throughout my stay.
10 nachten verbleven in december 2017
Reactie van Lanzarote.direccion op 9 apr 2018
Dear Brian, Thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort & ELBA Premium Suites. We truly appreciate your kind and warm words regarding the service provided by the hotel and we were happy to learn that you enjoyed the hotel. It is nice to read that you have felt welcomed in the hotel. We all do our best on daily way to fulfill the wishes of the guests Comments like yours inspire us to work with even better enthusiasm and passion to improve our service. We hope to have the pleasure of welcoming you back again so you can have a wonderful , excellent holiday again. Best regards and see you soon All the best Thomas Lause General Manager Elba Lanzarote Royal Village Resort & Elba Premium Suites

10/10 – Uitstekend

Esther, Ávila

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel inolvidable
El hotel es muy cómodo y acogedor, pero lo mejor de todo es su personal. Los camareros están super atentos, todos son muy simpáticos y serviciales pero en especial Juan el maitre (una bellísima persona), Andrés Escobar, Antonio, y algunos otros que no recuerdo el nombre. En lo único que yo creo que puede fallar un poco el hotel es en el todo incluido, ya que le veo un poco corto en bebidas y no me parece bien que las bebidas no incluidas haya que abonarlo si al mismo precio de la carta, creo que a los clientes de todo incluido les tendrían que dar una ventaja y que abonaran un suplemento pero no todo el valor. Por lo demás todo espectacular, la piscina, el bar de la piscina y el de por la noche, una maravilla. Un hotel para no olvidar y para volver.
10 nachten verbleven in november 2017
Reactie van LanzaroteDireccion op 12 apr 2018
Estimada Esther, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites . Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes han disfrutado su estancia en nuestro hotel y que hemos cumplido con sus expectativas Gracias también por la felicitación y complementos del servicio y de nuestros empleados. Esperamos volver a contar con su presencia en el ELBA Lanzarote Royal Village Resort & ELBA Premium Suites. Reciba un cordial saludo . Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

8/10 – Goed

p, buckinghamshire

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing and quiet
The adult only area was very quiet, calm and relaxing. The food and drink is pleasant, with enough choice. Although we didn't have a problem getting a sunbed by the pool, because we were always one of the first to arrive (early risers), the area around the pool was not big enough for the number of adults using it. The spa was a lovely treat. The rooms are modern, with a large comfy bed and kept clean.
5 nachten verbleven in oktober 2017
Reactie van LanzaroteDireccion op 9 apr 2018
Dear P, Thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort & ELBA Premium Suites. We truly appreciate your kind and warm words regarding the service provided by the hotel and we were happy to learn that you enjoyed the hotel. It is nice to read that you have felt welcomed in the hotel. We all do our best on daily way to fulfill the wishes of the guests Comments like yours inspire us to work with even better enthusiasm and passion to improve our service. We hope to have the pleasure of welcoming you back again so you can have a wonderful , excellent holiday again. Best regards and see you soon All the best Thomas Lause General Manager Elba Lanzarote Royal Village Resort & Elba Premium Suites

6/10 – Redelijk

stefano, mantova

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Discreto
Una settimana dal 30/04 al 07/05. Prenotato con pacchetto volo e auto a noleggio.
Reactie van LanzaroteDireccion op 11 apr 2018
Caro Stefano , Grazie per aver condiviso con noi la tua opinione sul vostro soggiorno a Lanzarote ELBA ELBA Royal Village Resort & Premium Suite Fornire un servizio e un'impeccabile attenzione è la nostra più alta e il personale dell'Hotel lavorano duramente ogni giorno per offrire una grande esperienza a Lanzarote. Siamo molto felici che abbiate gradito il soggiorno presso il nostro hotel. Speriamo di contare sulla vostra presenza a Lanzarote ELBA ELBA Royal Village Resort & Premium Suite. Cordiali saluti, Thomas Lause Direttore Generale Lanzarote ELBA ELBA Royal Village Resort & Premium Suite

4/10 – Matig

couple in 30s, kent

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Wouldn't go back, falsely advertised
Hotel is new, clean and modern. However, it's under staffed, the service to get anything is ridiculoisly slow, the food is terrible - greasy, limited options, cold (the "al la carte" speciality restaurants are also not worth a visit), and if you want an adult only hotel, this certainly isn't! We stayed in the Alba premium suites (which is now clear having been there) - a separate "adult" area within the Alba Royal village hotel, yet, there were children aged 12 or so staying in this area.
Reactie van LanzaroteDireccion op 4 mei 2018
Dear couple, Thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort & ELBA Premium Suites. Best regards All the best Thomas Lause General Manager Elba Lanzarote Royal Village Resort & Elba Premium Suites

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Oase der Ruhe
Ein wunderschönes Hotel. Der Adults only Bereich lässt keine Wünsche offen. Moderne Suiten, sehr sauber, himmlische Ruhe, kleiner Garten mit Pool, tolle Poolbar. Alle Mitarbeiter sind immer gut gelaunt und lassen den Gast König sein. Das Essen ist in allen Bereichen hervorragend. Für meinen geschmack waren leider zu viele englische Gäste dort. Ich schätze 80%.
Reactie van LanzaroteDireccion op 11 apr 2018
Sehr geehrter Anonymous , Vielen Dank , dass Sie sich die Zeit genommen haben uns zu bewerten. Es freut uns sehr zu lesen, dass Si in vollen Zügen unser Hotel mit seinem Service genossen haben und mit allen zufrieden waren. Bis zum nächsten Mal auf Lanzarote. Mit sonnigen Grüssen Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

8/10 – Goed

Sue F., warks.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Good Stay
Still looking new and well kept. Staff very friendly and clearly enjoy their work. Bungalows have lovely terraces for sitting out but can be very breezy.
Reactie van LanzaroteDireccion op 9 apr 2018
Dear Sue F, Thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort & ELBA Premium Suites. We truly appreciate your kind and warm words regarding the service provided by the hotel and we were happy to learn that you enjoyed the hotel. It is nice to read that you have felt welcomed in the hotel. We all do our best on daily way to fulfill the wishes of the guests Comments like yours inspire us to work with even better enthusiasm and passion to improve our service. We hope to have the pleasure of welcoming you back again so you can have a wonderful , excellent holiday again. Best regards and see you soon All the best Thomas Lause General Manager Elba Lanzarote Royal Village Resort & Elba Premium Suites

8/10 – Goed

EDUARDO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Un hotel bueno y malo a la vez
Bien y mal, a la vez. El hotel está muy bien: moderno y bien equipado. Es tranquilo (estuvimos en la zona Adults Only, sin niños) y el personal muy amable. Los desayunos están muy bien,con un bufett amplio. Pero nos extrañó mucho que la cenas (la tarifa incluía Media Pensión) fueran tan malas: el bufett de la cena fue uno de los peores que probé nunca. Mala calidad y mal sabor. Cenamos allí 2 noches de las 3 que pasamos y la cosa fue empeorando. Una pena.
Reactie van LanzaroteDireccion op 28 mei 2018
Estimado Eduardo Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites . Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes han disfrutado su estancia en nuestro hotel y que hemos cumplido con sus expectativas por el bien Lo siento por el mal y no cumplir con sus expectativas en el Restaurante . Gracias también por la felicitación y complementos del servicio y de nuestros empleados. Esperamos volver a contar con su presencia en el ELBA Lanzarote Royal Village Resort & ELBA Premium Suites. Reciba un cordial saludo . Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bellissimo hotel
E' stata una bellissima esperienza. Non cambierei nulla.L'hotel è perfetto cosi solo lo spettacolo del 31 dicembre è stato molto scarso
Reactie van LanzaroteDireccion op 11 apr 2018
Cara Anonymous, Grazie per aver condiviso con noi la tua opinione sul vostro soggiorno a Lanzarote ELBA ELBA Royal Village Resort & Premium Suite Fornire un servizio e un'impeccabile attenzione è la nostra più alta e il personale dell'Hotel lavorano duramente ogni giorno per offrire una grande esperienza a Lanzarote. Siamo molto felici che abbiate gradito il soggiorno presso il nostro hotel. Speriamo di contare sulla vostra presenza a Lanzarote ELBA ELBA Royal Village Resort & Premium Suite. Cordiali saluti, Thomas Lause Direttore Generale Lanzarote ELBA ELBA Royal Village Resort & Premium Suite

8/10 – Goed

Nina, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New child-free luxury suites
We booked last-minute, and didn't know what to expect, but were happily surprised to find that everything was brand new, and designed to a high standard. We really liked our large, light, airy modern suite and its surroundings. Suites are in blocks of four, each with their own terrace, set amongst beautifully landscaped gardens, already growing well, and secluded from the main complex and any ankle-biters. Great for couples and perfect for us! Loved the fact that we could eat uninterrupted as well upstairs in the El Mirador restaurant, a bit sterile perhaps, but will be lovely to eat out on their terrace when the weather is better. Bar up there quite cool, and could be a bit of a scene. Sadly It was very windy, which cut the temperature and meant that it was too cold to swim in the private Suites lap pool (unheated), and very bracing even in the heated pool complex, which is beautifully designed. The gym is small but well equipped, and the spa is lovely. A massage was thorough, excellent and good value. On the whole the staff worked really hard to get everything running smoothly. We had a great week and would happily go back in warmer weather.
Reactie van LanzaroteDireccion op 9 apr 2018
Dear Nina, Thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort & ELBA Premium Suites. We truly appreciate your kind and warm words regarding the service provided by the hotel and we were happy to learn that you enjoyed the hotel. It is nice to read that you have felt welcomed in the hotel. We all do our best on daily way to fulfill the wishes of the guests Comments like yours inspire us to work with even better enthusiasm and passion to improve our service. We hope to have the pleasure of welcoming you back again so you can have a wonderful , excellent holiday again. Best regards and see you soon All the best Thomas Lause General Manager Elba Lanzarote Royal Village Resort & Elba Premium Suites

6/10 – Redelijk

open , united kingdom

Positief: Netheid, comfort kamer
Nice hotel but could do with some adjustment
The hotel was of a good standard,but management skills was poor ,food was very poor my daughter had food poisoning , they need to look at the service and how to make things clear .
Reactie van LanzaroteDireccion op 9 apr 2018
Dear open, Thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort & ELBA Premium Suites. We truly appreciate your kind and warm words regarding the service provided by the hotel and we were happy to learn that you enjoyed the hotel. It is nice to read that you have felt welcomed in the hotel. We all do our best on daily way to fulfill the wishes of the guests Comments like yours inspire us to work with even better enthusiasm and passion to improve our service. We hope to have the pleasure of welcoming you back again so you can have a wonderful , excellent holiday again. Best regards and see you soon All the best Thomas Lause General Manager Elba Lanzarote Royal Village Resort & Elba Premium Suites