Dear Michael,Thank you for giving us the opportunity to serve you a at Sublime Samana during your recent vacations. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests.Your comments about our staff and the impeccable service make us very proud. It is with great pleasure that we share your delightful comments with our entire team. We are absolutely sure it will make their day.We would be delighted to welcome you back in the near future.Kind regards,

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review. We are very pleased to know that you enjoyed your visit to our beautiful Resort. Thank you for recommending Sublime Samana. Please do not forget that we will be pleased to welcome you back at anytime.Best regards,

Dear customer, Thank you for your review regarding the Sublime Samana. It is very nice to read your good remarks about our services and facilities. Also we are very happy to know that we were able to exceed your expectations.We look forward to your next stay at our hotel and thank you for recommending us.Kind regards,General ManagerSublime Samana

Estimado Cliente,Queremos darle las gracias por haber publicado una crítica positiva sobre Sublime Samana.Realmente es un honor recibir comentarios como los suyos ya que además de llenarnos de satisfacción nos alienta a continuar brindando un servicio con calidez y calidad.Por favor recuerde que en Sublime Samana será siempre un placer recibirle.Saludos cordiales,Gerente GeneralSublime Samana

Dear Mr. Adrian:Thanks for contacting us once again, and for your interest in answer. Please notice that we have already answer your comment on January 14th; so you may verify your expedia account, as it seens you are having issues recieving our answer. Remaining at your services, Sincerely,

Estimada Sra. Linet:Muchas gracias por su valoración positiva en relación a su estadía con nosotros.Nos alegra saber que ha pasado un tiempo agradable en nuestra compañía. Esperamos volverle a ver muy pronto! Sinceramente,

Estimado Sr. Cesar:Muchas gracias por su valoración positiva.

Dear customer, Thank you for sharing your comments with us on your recent family vacation at Sublime Samana.We can assure you that all of our clients’ opinions are very important to us, as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments about our facilities, beach, location, beauty, pool, relaxing ambience, etc. but we regret your perception of the property be the one of a sloppy place with not maintenance after 9 years. It is not possible to have this product without the appropriate maintenance. If you verify the facts, you will learn that last September the hotel was close per one month in order to renovate and give the appropriate maintenance to all units and common areas. We also regret that you have not mentioned to anyone at the property regarding most of the issues you are mentioning or pointing out now, which do not allow us to do anything about it. Please notice that we would really appreciate if you would have taken the time to share those experiences with us during your stay. As per your knowledge and records, you have mentioned to our staff the stove issue and broken glass in balcony; making us feel bad about it to the point that due to the inconvenience a goodwill gesture of US600.00 was offered to you as compensation.It is surprising your comments related to food, as after verifying the hotel records we find out that you ate repeatedly at the hotel; reason why the US600 given as compensation were used to pay your F&B consumption and an extra difference have been pay by you. We strive to create the best possible experience for our guests so it was disappointing to learn that the accommodations did not met with your expectations. We encourage our guests to share their concerns during their stay so that we may address them immediately and create the experience they come to expect of the Sublime Samana. Thank you for the kind acknowledgment of our staff and for sharing your thoughts.Kind regards,

Dear Mr. Rodrigo:Thanks for you kind comments!

Dear Mrs. Patricia:We apreciation you for posting your scoring for the hotel. We are really happy to learn that you have enjoy your stay with us. Sincerely,

Dear Mr. Alberto:We are very pleased to know that you enjoyed your visit to our beautiful Hotel, We look forward to welcome you back,

Dear Mr. Philippe:We sincerely appreciate your positive review about your vacation at Sublime Samana. We look forward to your next stay at our resort and thank you for recommending us.Kind regards,

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review. We are very pleased to know that you enjoyed your visit to our beautiful Hotel. It is a pleasure to know that our services and facilities were of your liking.Thank you for recommending Sublime Samana.Best regards,

Estimado Huésped,Muchas gracias por tomarse el tiempo de escribir su opinión en este portal, compartiéndonos su punto de vista. Lamentamos que los precios de nuestro menú, los cuales se encuentran dentro de los rangos aceptables de acuerdo a la calidad de los productos y el servicio que ofrecemos. El servicio de Room service en los hoteles de nuestra categoría siempre tienen un costo adicional.Esperamos contar con su visita nuevamente para ofrecerle nuestro excepcional servicio y hospitalidad.Atentamente,

Dear Raul, Thank you very much for your kind comments and for taking the time to post your review. We are very pleased to learn that you enjoyed your stay at our beautiful hotel and we would like to express our deepest gratitude for choosing us for your vacation. We would be honored to welcome you back in a near future.Kind regards,

Distinguido Sr. José:Agradecemos infinitamente el tiempo dedicado para valorar su estadía con nosotros, y nos sentimos muy contentos de saber que su estadía fue placentera y que ha disfrutado de ella.Esperamos poderle volver a recibir pronto,Sinceramente,

Estimada Olga:Muchísimas gracias por haberse hospedado con nosotros y por su valoración.Le esperamos de regreso muy pronto, Sinceros saludos,

Dear Customer,Thank you very much for your kind comments and for taking the time to post your review. We are very pleased to learn that you enjoyed your stay at our beautiful hotel and we would like to express our deepest gratitude for choosing us, for your vacation.We would be honored to welcome you back in a near future.Kind regards,

Estimado Cliente,Agradecemos mucho que haya compartido con nosotros su opinión sobre Sublime Samana. Estamos contentos de saber que disfrutó de una agradable estadía con nosotros.Esperamos contar con su preferencia en su próxima visita a La Terrenas. Le esperamos!

Estimado Cliente,Queremos darle las gracias por haber publicado una crítica positiva sobre Sublime Samana.Realmente es un honor recibir comentarios como los suyos ya que además de llenarnos de satisfacción nos alienta a continuar brindando un servicio con calidez y calidad.Por favor recuerde que en Sublime Samana será siempre un placer recibirle.Saludos cordiales,

Estimado huésped,En primer lugar queremos agradecerle el tiempo empleado en escribir sus comentarios y disculparnos por cualquier inconveniente que haya podido tener durante su estadía.A Sublime Samana le importa la satisfacción de cada uno de nuestros huéspedes; por lo que hubiese sido de gran ayuda, si nos hubiese especificado los detalles que no le permitieron darnos una mejor evaluación.Una vez más, nos disculpamos por cualquier inconveniente que pudo haber experimentado durante su estadía y esperamos poder tener la oportunidad de volverles al servir en el futuro.Sin más quedamos a sus apreciables órdenes.Sinceramente,

Distinguido Alam:Muchísimas gracias por haber escogido Sublime Samaná para su estadía, y por dejar su evaluación de los servicios por esta vía.Nos sentimos felices de saber que disfrutó cada aspecto de sus vacaciones. Esperamos verle de nuevo muy pronto!Sinceros saludos,

Dear customer, Thank you for taking the time to write your feedback regarding your stay at Sublime Samana. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations.In reference to your comments, allow us to inform you you that this next month the property as usual will be performing some renovations in the hotel areas in order to anhance the property beuty for our costumers. Nevertheless, in reference to the road to property; this is under the authorities responsability. This road restoration was started some time ago, and it hasn't been finished yet, due to unknown reasons. But, from our side we have been contacting the involved authorities, requesting these works to be completed in the shorter period possible.Therefore, we hope that by the end of this year the road be complete and operational, for the best of we all.We hope that these events do not prevent you from visiting us again.Kind regards

Dear guest, Thank you for your kind review. We are glad that your overall appreciation of our Resort is possitive; but regret that not everything was perfect. We would love to have recieve a writen feedback explaining us which are those opportunity's areas, and which improvements shall be done, in order to make us worthy of the best score in your next visit. Nevertheless, we work every day with the commitment to provide a quality service to all of our guestsThank you once more for your constructive feedback, we wish to be able to welcome you back to Sublime Samana in the near future. Kind regards,

Dear customer,We appreciate your feedback on your recent stay at Sublime Samana. Your opinion is valuable. In reference to the mosquitoes, as you know our country has a tropical weather, and this is how tropical weather works. However, we have taken correctives measures which does not be harmful neither to our customers, nor to nature; so at night we are lighting citronella's candles as a natural repelent. We are glad to know that other than mosquitoes, your trip to our hotel in Las Terrenas was an amazing one. Thank you for recommending us!

Estimado Cliente,Es para nosotros muy grato ver la calificación o puntaje con el que nos ha valorado, en lo que respecta a su estadía con nosotros. Nos complace enterarnos que el servicio que recibió nos hace merecedores de la mayor puntuación. Será siempre un privilegio brindarle una estadía placentera en Sublime Samana.Saludos cordiales,

Dear Customer, We are really sorry that due to unknown reasons for us, you were not able to stay at the hotel in the dates when your reservation was made for, and that due to lack of response from you the reservations department based on the rate policy have had to penalized your reservation.It is not fair from your side to publish comments related to an establishment (hotel) if you have not stay at it. The kind of comment you have published is generic reference to a whole, while your only experience with Sublime Samana has been that on the date when you were supose to stay, informing that you would not be able to come; so as an exception reservations asked you for when would you like to change your reservation (as it already applied to be penalized). Since June 9th until yesterday July 21st. there were no response at all from you. Therefore, as hotel policies your reservation had been already penalized.Once again, we are sorry that you had not be able to take advantage of the exception made with you at that moment.Remaining at your service for any further assistance, Sincerely,

Estimado Cliente,Queremos darle las gracias por haber publicado una crítica positiva sobre Sublime Samana.Realmente es un honor recibir puntuaciones como la suya, ya que además de llenarnos de satisfacción nos alienta a continuar brindando un servicio con calidez y calidad.Por favor recuerde que en Sublime Samana será siempre un placer recibirle.Saludos cordiales,

Estimado Cliente,Agradecemos mucho que haya compartido con nosotros su opinión sobre Sublime Samana. Estamos contentos de saber que disfrutó de una agradable estadía con nosotros.Esperamos poder recibirles de nuevo en el futuro cercano.Sinceramente,

Dear Guest, Thank you very much for your kind comments and for taking the time to post your review. We are very pleased to learn that you enjoyed your stay at our beautiful hotel and that our service, facilities and landscape met with your expectations. We would be honored to welcome you back in a near future.Kind regards,Customer CareSublime Samana

Dear customer, We sincerely appreciate your positive review about your vacation at Sublime Samana.Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this.We look forward to welcoming you back in the near future.Thank you for choosing to stay with us.Best regards,Customer Care Sublime Samana

Dear guest,First of all we would like to thank you for choosing Sublime Samana for your vacation. The opinions of our guests are of the utmost importance to us and our main source of information to improve our facilities and service.We truly regret the inconvenience experienced during your recent stay; we are really sorry to hear about it just now. It would have been extremely helpful if we would have received your comments during your stay in order to find an inmediate solution to the situations mentioned by you. However, we apreciate the fact, that you have taken your time for sharing your experience with us. We are applying corrective measures where necessary in order to avoid similar issues in the future. It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.We remain at your disposal.Best regards,

Estimado Cliente,Queremos darle las gracias por haber publicado una crítica positiva sobre Sublime Samana.Realmente es un honor recibir comentarios como los suyos ya que además de llenarnos de satisfacción nos alienta a continuar brindando un servicio con calidad.Por favor recuerde que en Sublime Samana será siempre un placer recibirle.Saludos cordiales,

Estimado huésped,Lamentamos que no haya disfrutado su estancia en nuestro hotel. Tenga por seguro que tomaremos en cuenta sus comentarios como la necesaria retroalimentación para mejorar nuestros servicios. Nos hubiera gustado tener la oportunidad de conocer sus inquietudes durante su estancia para así poder aclarar sus dudas y ayudarle a disfrutar sus vacaciones.En nombre del personal y la Gerencia, lamentamos que sus expectativas no fueran alcanzadas y al mismo tiempo le agradecemos sus comentarios.Cordialmente,Customer CareSublime Samana

Thank you for sharing such a wonderful memory here with us at sublime Samana hotel.

Gracias Sr. Nelson por tomarse el tiempo para compartir sus comentarios con nosotros y por favor reciba nuestras más sinceras disculpas por los inconvenientes durante su estadia; lamentamos que nuestro servicio no cumpliera con sus expectativas en esta ocasión.El corte de la energía eléctrica se debió una falla en la generadora que nos provee el servicio, donde desafortunadamente nuestros equipos resultaron afectados, dejándonos imposibilitados para poder solucionarlo al instante. De igual manera, hemos compartido sus comentarios con nuestro equipo de gestión para evitar este tipo de situaciones en el futuro. Agradecemos sus comentarios y por llamar nuestra atención sobre dónde podemos hacerlo mejor.Sublime Samana

Distinguida Sra. Elizabeth!Nos gustaría tener mas detalles de su parte; a fin de conocer cuales fueron los aspectos de nuestro servicio u hotel, con los cuales no se sintió a gusto.Es nuestro interés mejorar día a día y ofrecer a nuestros huéspedes estadías inolvidables; por lo que sus comentarios son altamente valorados.Sinceros saludos,

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting it.We are very pleased to know that you enjoyed your visit to our beautiful Hotel.Looking forward to welcome you back in the near future! Kind regards,Customer Care

Estimado Cliente,Ante todo, gracias por preferir nuestro hotel y nuestra marca. Es muy gratificante saber que hemos cumplido con sus expectativas.Gracias por compartir su experiencia con otros viajeros .Esperamos su próxima visita.Atentamente,

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at the Sublime. Your review will assist us in our commitment to improve in all aspects of our operations.We regret not having been able to fulfill your expectations.Thank you for the opportunity to serve you at our resort. Kind regards,Customer CareSublime Samana

Dear customer, Thank you for sharing your comments with us on your recent vacation at the Sublime Samana.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Again thank you for choosing to stay with us.Kind regards,Customer CareSublime Samana

Dear customer, Thank you for publishing your positive review.It would be our pleasure to welcome you back very soon. Kind regards, Customer CareSublime Samana

Sehr geehter Kunde,Vielen Dank, dass Sie uns an Ihren Urlaubserfahrungen teilnehmen lassen.Wir freuen uns sehr darüber, dass Ihnen der Urlaub im Hotel Sublime Samana gefallen hat. Wir hoffen, dass Sie uns erneut besuchen werden.Mit freundlichen Grüssen,HoteldirektorSublime Samana

Dear Guest, Thank you very much for your kind comments and for taking the time to post your review and for choosing us for your vacation.Sincerely,

Sehr geehrter Gast,Zunächst ein herzliches Dankeschön für Ihren Kommentar über Ihren Aufenthalt im Sublime Samana. Wir danken Ihnen für die gewidmete Zeit, um Ihre Erfahrungen bei uns in Worte zu fassen . Die Herzlichkeit und Gastfreundschaft unserer Mitarbeiter gehören zu den wichtigsten Prinzipien der Sublime Samana. Auch für das Hervorheben der Sauberkeit unserer Zimmer bedanken wir uns recht herzlich. Es ist uns ein essentielles Anliegen, dass sich unsere Gäste bei uns wohlfühlen, ob auf Ihrem Zimmer, in der Hotelanlage, in den Restaurants oder in den Bars. Wir werden Ihre Verbesserungsvorschläge, die Sie uns mitgeteilt haben in Betracht ziehen und mit den verantwortlichen Abteilungsleitern Rücksprache halten.Vielen Dank noch einmal für Ihren Kommentar über unser Hotel. Für uns ist es sehr wichtig direktes Feedback von unseren Gästen zu erhalten, um die Erwartungen unserer Gäste weiterhin zu erfüllen und sie immer wieder auch zu übertreffen.Es wäre uns eine groβe Freude, Sie erneut bei uns willkommen zu heiβen.Mit freundlichen Grüβen,

Gentili clienti,Vi ringraziamo per i commenti riguardo le Vostre vacanze presso il nostro resort.E’ importante per noi sapere che avete trascorso una piacevole vacanza in nostra compagnia e speriamo di poterVi offrire nuovamente i nostri servizi in futuro. Cordiali saluti,Direttore GeneraleSublime Samana