2/10 – Ontzettend slecht
Geverifieerde reiziger
1 aug 2019
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
AVOID!!!!
Unfortunately there was nothing to like about this place.
Arranged an appointment to let me in and give me the keys and they were 2 hrs late, waiting for them on the street. Called them and they hang up on me later on they wouldn't pick up at all so I was just waiting there with no information if anyone was going to turn up at all.
After a man and a woman arriving 2 hrs late, giving me a very rude attitude as how dare I question them being late as they were busy.
Going in the apartment it was disgusting, very-very dirty. They just started cleaning the place and changing bedsheets. There were no towels.
After travelling for 1,5 days all I wanted is to have a shower and sleep. Mind you the whole bathroom was so dirty I don't know who had the stomach to have a shower there. I had no towels (any size, even for handwash) for a day.
When I told them that I'm not staying for the second night and I want a refund they got me towels, right before I left.
The manager Bodril promised me to give me chocolates, bottle of wine, breakfast just not to complain. At the end he promised me a full refund and told me that it had gone through.
A few days later as being suspicious I got in contact with Expedia and was told that there is no refund in the process.
They tried to get in contact with them for 3 days with no luck. At the end they emailed expedia to go ahead with the refund.
This is an absolute nightmare place to stay, I promise you. Save yourself the hassle.
Geverifieerde reiziger
2 nachten verbleven in juli 2019