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Beoordelingen van Tru by Hilton Madison West, WI

2.5 out of 5
Tru by Hilton Madison West, WI
8102 Watts Rd., Madison, WI

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 638 van 853 beoordelingen" "
Gastenscore: 8 - Goed. 157 van 853 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 853 beoordelingen" "
Gastenscore: 4 - Matig. 16 van 853 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 853 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nolan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very spacious room. Clean and comfortable. Had al desk and a table. Staff friendly and helpful.
1 nacht verbleven in mei 2024
Reactie van Jerica op 21 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Erika, glenview

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rate was good
1 nacht verbleven in mei 2024
Reactie van Jerica op 21 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Yu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and quiet. Close to a lot of food places
2 nachten verbleven in mei 2024
Reactie van Jerica op 21 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really clean
1 nacht verbleven in mei 2024
Reactie van Jerica op 21 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

terrence

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great concept… fun place to stay
1 nacht verbleven in mei 2024
Reactie van Jerica op 15 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Claudell

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked everything about the place
1 nacht verbleven in maart 2024
Reactie van Jerica op 15 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Sri Ganesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jerica op 15 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Sri Ganesh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Clean and well kept hotel.
2 nachten verbleven in april 2024
Reactie van Jerica op 4 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Janet

Reisde met partner
More parking space! Left and went to dinner and when we came back to hotel to park absolutely no parking was available. I had to park in a apartment complex parking lot and walk a ways to the hotel
1 nacht verbleven in april 2024
Reactie van Jerica op 1 mei 2024
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jerica op 1 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Douglas M.

2 nachten verbleven in april 2024
Reactie van Jerica op 15 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Goed

Melissa

Reisde met familie
Positief: Netheid, personeel en service
Tv was really static and the ac made noise all night . But it was a cery clean and nicely updated room. Breakfast could of been better
1 nacht verbleven in april 2024
Reactie van Jerica op 18 apr 2024
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Uitstekend

Luis

2 nachten verbleven in april 2024
Reactie van Jerica op 15 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Alex

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very helpful and friendly. We stayed there with our dog and they were extremely accommodating!
1 nacht verbleven in april 2024
Reactie van Jerica op 18 apr 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Goed

Sydney

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Love the aesthetic here! Although we didn't get to play pool because there was always someone using the table, I still thought it was cool that they had one in the lobby. The breakfast was great and the flavored creamer options for my coffee were a huge plus for me personally. We only stayed for one night and spent most of the time out and about which is why the EXTREMELY delayed TV in our room didn't bother us too much. My family across the hall said theirs was delayed as well. Must just be the TVs they have. Luckily I didn't want to do a lot of lounging that trip. Otherwise, we had a great stay! Check-In and Check-Out were easy peasy!
1 nacht verbleven in maart 2024
Reactie van Jerica op 13 apr 2024
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jerica op 18 apr 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

James

1 nacht verbleven in april 2024
Reactie van Jerica op 1 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Goed

Joyelle

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
-
1 nacht verbleven in april 2024
Reactie van Jerica op 9 apr 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was great. The staff were so friendly at check it! Most places just take your card and don’t even say hello, so this was refreshing- Hilton always does great. There were a lot of families with kids staying here for a sports tournament which made me nervous about being kept up with rowdy kids, but there were no noise issues whatsoever! The toiletries in the bathroom were also great! I will stay at a Tru in the future. My only complaint was the parking lot, on my second night there were no spots left when I got there and someone was taking up multiple spots due to have a trailor on the back of their vehicle. I had to park next door and walk over.
2 nachten verbleven in april 2024
Reactie van Jerica op 1 mei 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Goed

Markos

Positief: Netheid, personeel en service
Ok
3 nachten verbleven in april 2024
Reactie van Jerica op 9 apr 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Wesley, Tustin

1 nacht verbleven in april 2024
Reactie van Jerica op 23 apr 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Dipak

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rooms as expected
1 nacht verbleven in maart 2024
Reactie van Jerica op 2 apr 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Claire

1 nacht verbleven in maart 2024
Reactie van Jerica op 18 apr 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Diana, Parksville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent. CLEAN. Modern.
3 nachten verbleven in maart 2024
Reactie van Jerica op 26 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Shelly

1 nacht verbleven in maart 2024
Reactie van Jerica op 18 apr 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Deanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quick check in
1 nacht verbleven in maart 2024
Reactie van Jerica op 26 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Madelyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and clean rooms, super comfy bed and pillows!
Reactie van Jerica op 26 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second stay at the property. We were delighted to find dining options within a very short walk. The only thing which might be improved upon would be more breakfast bar options. Other than that, we look forward to our next visit!
2 nachten verbleven in maart 2024
Reactie van Jerica op 19 mrt 2024
Thank you for taking the time to provide us with your honest feedback. While I'm very pleased that you enjoyed and found so many aspects of the hotel to be great, I'm truly sorry to hear you felt the breakfast did not match your expectations. I greatly appreciate you sharing how your experience was. Your comments will be discussed with our management team. Again, thank you and we very much hope you will consider staying with us again in the future.

10/10 – Uitstekend

Laura K.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean. Convenient location.
1 nacht verbleven in maart 2024
Reactie van Jerica op 19 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Aimee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is our favorite place to stay in Madison.
2 nachten verbleven in maart 2024
Reactie van Jerica op 13 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Ayreona

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Yes
1 nacht verbleven in maart 2024
Reactie van Jerica op 7 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jerica op 6 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice for a short visit.
1 nacht verbleven in maart 2024
Reactie van Jerica op 5 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Lucie

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good
1 nacht verbleven in maart 2024
Reactie van Jerica op 5 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Janet, MINNEAPOLIS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my first stay at a Tru by Hilton. This isn't a high-end property, so if you’re essentially looking for a spa stay, this isn’t it. But I was still very impressed. Staff was very attentive. Property was well cared for. Decor was fun, fresh and modern. Rooms were refreshed every day. Rates very reasonable. My one complaint is no coffee maker in the room.
3 nachten verbleven in februari 2024
Reactie van Jerica op 5 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Goed

Martine

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I always love staying here. The rooms are bright. Breakfast is good. Staff is friendly. Expedia was a nightmare to deal with. Took 45 minutes to check in!!
1 nacht verbleven in maart 2024
Reactie van Jerica op 5 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Kenneth Siisi

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very clean and the staff were very helpful and nice. They even offered to pack some pastries for us as we missed breakfast because we had to leave very early in the morning.
1 nacht verbleven in februari 2024
Reactie van Jerica op 5 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Goed

Sean

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for a no-frills overnight stay. Price was good. Very limited amenities but to be expected for the price. I'd definitely stay here again though, felt safe and the room felt clean.
1 nacht verbleven in februari 2024
Reactie van Jerica op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access, clean, organized, rooms quiet and comfortable
1 nacht verbleven in februari 2024
Reactie van Jerica op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Aeriona, BELLEVILLE

Reisde met een groep, Reisde met huisdieren, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Game room was great. Breakfast was fine. Customer service was excellent.
2 nachten verbleven in februari 2024
Reactie van Jerica op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Goed

Rina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not enough parking otherwise good
1 nacht verbleven in februari 2024
Reactie van Jerica op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Goed

Yenire

2 nachten verbleven in februari 2024
Reactie van Jeirca op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Lucas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value
Very good value for the price. Rooms are small, but efficiently laid out, clean and updated.
2 nachten verbleven in februari 2024
Reactie van Jerica op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and spacious rooms. Would stay here again
1 nacht verbleven in februari 2024
Reactie van Jerica op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Colleen

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it!
1 nacht verbleven in februari 2024
Reactie van Jerica op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Goed

Amelia

2 nachten verbleven in februari 2024
Reactie van Jerica op 26 mrt 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Uitstekend

Isabelle

1 nacht verbleven in februari 2024
Reactie van Jerica op 26 mrt 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Jerica op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Susan

1 nacht verbleven in februari 2024
Reactie van Jerica op 27 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Uitstekend

Jan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean facility. Staff was very friendly. The only drawback I would say is that the room thermostat was pre set with no way to adjust. Room was cold for our liking.
1 nacht verbleven in februari 2024
Reactie van Jerica op 10 feb 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!