Dear Edward,Thank you for sharing your experience. We're thrilled to hear that you enjoyed our central location and found our hotel quiet and clean. We look forward to welcoming you back on your next visit to the city.Kind regards,Alex MihardjaExecutive Assistant

Dear Jeffrey,Thank you for your feedback. We're thrilled to hear that you enjoyed our central location, efficient elevators, and 24-hour front desk. We're also glad you liked our downstairs eatery for breakfast and rooftop bar. We hope to welcome you back for another great experience soon.Sincerely,Alex MihardjaExecutive Assistant

Dear Stacey,Thank you for your excellent rating. We're thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back soon.Sincerely,Alex MihardjaExecutive Assistant

Dear Cindy,Thank you for the perfect rating! We're thrilled you enjoyed your stay. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant

Dear Andrew,Thank you for your feedback. We're pleased to hear you enjoyed our location and room cleanliness. We sincerely apologize for the inconvenience caused by the lack of sound insulation. Your insights are valuable, and we will review this matter to look for a more comfortable experience for all our guests. We appreciate your understanding and hope to welcome you back for an improved stay.Best regards,Alex MihardjaExecutive Assistant

Dear Norma,Thank you for your excellent rating. We're delighted to hear you had a fantastic experience. We look forward to welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant

Dear XIAOXI,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay.We want to clarify that we cleaned room 1216 for the first two days of your stay (24th and 25th), and for the following three days (26th, 27th, 28th), we did not service the room as per your request, which was noted as credit.Regarding the confusion about breakfast, we have contacted Expedia and can confirm that the reservation you booked was for room only. We appreciate your feedback, and we will address the issues you raised with our team to ensure a better experience for our guests in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Nikolaos,Thank you for your perfect rating. We're thrilled to hear you had a fantastic experience. We appreciate your support and look forward to welcoming you back.Best regards,Alex MihardjaExecutive Assistant

Dear Amelia,Thank you for your wonderful feedback. We're thrilled you enjoyed our incredible location, spacious rooms, and the hospitality of our staff. Your positive comments are truly appreciated. We look forward to welcoming you back for another great stay.Best regards,Alex MihardjaExecutive Assistant

Dear John H,Thank you for your feedback. We're delighted to hear that you experienced excellent service in our restaurant and appreciated the great staff. Your kind words are appreciated, and we look forward to welcoming you again. Thank you.Sincerely,Alex MihardjaExecutive Assistant

Dear Naoto,Thank you for your positive feedback. We're delighted to hear you enjoyed our good location, clean rooms, and the convenience for families. It's great to know you appreciated the breakfast options and the availability of mineral and carbonated water through the water-station on every floors. We look forward to welcoming you again whenever your travels bring you back to Melbourne.Best regards,Alex MihardjaExecutive Assistant

Dear Catherine,Thank you for your feedback. We're delighted to hear you had a great stay in our excellent location, close to amenities and restaurants. We look forward to welcoming you back in the future.Sincerely,Alex MihardjaExecutive Assistant

Dear Philip,Thank you for the perfect rating. We're thrilled to hear you had an excellent experience. Looking forward to welcoming you back.Sincerely,Alex MihardjaExecutive Assistant

Dear Heidi,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the heart of Melbourne CBD at Pullman and found our location, spacious rooms, cleanliness, and comfortable bedding to your satisfaction. It was a pleasure to have you, and we hope to welcome you back for another wonderful stay.Best regards,Alex MihardjaExecutive Assistant

Dear Kamal,Thank you for your feedback. We regret that your experience was not up to your expectations. Your input is valuable, and we'll strive to improve. We hope to have the opportunity to better serve you in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Debbie,Thank you for sharing your experience. We apologize for the inconvenience you faced during check-in and for the misinformation provided. Your feedback is important, and we'll address these issues to enhance our services. We hope to have the opportunity to provide a more welcoming and accurate experience in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Carissa,Thank you for the perfect rating. We're delighted to hear you had a wonderful experience. We look forward to welcoming you back.Best regards,Alex MihardjaExecutive Assistant

Dear Andrew,Thank you for your rating your experience with us recently. We regret your experience fell short of expectations. We hope that we can still look forward to welcoming you back in the future for a better experience.Warm regards,Alex MihardjaExecutive AssistantBest regards,

Dear Ashlee,Thank you for your kind words! We're thrilled to hear that you had an amazing stay with us. Our team is delighted to have contributed to your positive experience. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Gregory,Thank you for staying with us and for your rating We appreciate your stay and hope to have the pleasure of hosting you again in the near future.Best regards,Alex MihardjaExecutive Assistant

Dear Andrea,Thank you for staying with us and for rating us 4/5. We appreciate your input and look forward to welcoming you back in the future.Sincerely,Alex MihardjaExecutive Assistant

Dear Leighann,Thank you for your wonderful feedback. We're thrilled to hear that you had a lovely stay and enjoyed our super yummy breakfast, lovely and clean rooms, and amazing location. We're delighted to have been able to accommodate your needs, and we look forward to welcome you back on your next visit.Best regards,Alex MihardjaExecutive Assistant

Thank you for your feedback. We're pleased to hear that you found our room comfortable and clean in a great location. We look forward to serving you again in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Lauren,Thank you for choosing to stay with us and for taking the time to leave such a positive review. We are delighted to hear that you had a great experience during your visit.We look forward to welcoming you back for another fantastic stay in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Carmela,Thank you for sharing your feedback with us. We're disappointed to hear that you found our staff less helpful than expected. We apologize for any inconvenience you may have experienced. We will work to improve our service and ensure that all our guests receive the assistance they need. Sincerely,Alex MihardjaExecutive Assistant

Dear Ian,Thank you for your feedback. We're pleased to hear that your overall experience was good. We apologize for the inconvenience with the bathrooms and will take your comments into account to make necessary improvements. Your input is valuable, and we hope to see you again.Sincerely,Alex MihardjaExecutive Assistant

Dear Diane,Thank you for your perfect rating! We're thrilled to know you had such a wonderful experience during your stay. We look forward to providing you with another exceptional visit.Sincerely,Alex MihardjaExecutive Assistant

Dear Yucun,We're delighted to hear that you appreciated our fantastic location. We hope you had a great stay, and we look forward to welcoming you back in the future.Sincerely,Alex MihardjaExecutive Assistant

Dear danny,Thank you for sharing your experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. We understand the frustration caused by the late check-out process and the miscommunication with the keycards. Your comments about the housekeeping incident and the email response are noted, and we will work on addressing these concerns to ensure a smoother and more pleasant experience for our valued guests in the future. We hope to have the opportunity to welcome you back in the future for a better experience.Sincerely,Alex MihardjaExecutive Assistant

Thank you for choosing Pullman Melbourne, and we're thrilled to hear that you enjoyed your stay and the convenient location. Your feedback is appreciated, and we look forward to welcoming you back whenever you're in Melbourne. Sincerely,Alex MihardjaExecutive Assistant

Dear Genna,We're deeply sorry to hear about your disappointing experience. Thank you for sharing your concerns.SincerelyAlex MihardjaExecutive Assistant

Dear Gillian,Thank you for your kind words! We're thrilled to hear that our staff provided you with exceptional service and made your stay more convenient by assisting with your luggage. Your satisfaction is our priority, and we look forward to serving you again in the future.Warm regards,Alex MihardjaExecutive Assistant

Dear Todd,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location to your liking. We apologize for any inconvenience caused by noise during your stay. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Malgosia,Thank you for choosing to stay with us and for sharing your positive experience. We look forward to see you again for another great stay.Sincerely,Natalia GaravitoGuest Relations Manager

Dear HYEON,Thank you for your feedback. We're glad to hear that your overall experience was good, but we apologize for the inconvenience of the missed room cleaning and the noise issue. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Alex MihardjaExecutive Assistant

Dear Amornrat,Thank you for the perfect rating! We're thrilled to hear you had a fantastic experience. We look forward to welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant

Dear ROBERT,We're delighted to hear that our central location met your needs and allowed you to enjoy the city to the fullest. We look forward to hosting you again in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Janelle,We greatly appreciate your fantastic 10/10 rating! We're thrilled that you had a wonderful experience with us.Looking forward to welcoming you back in the future.Warm regards,Alex MihardjaExecutive Assistant

Dear Jason,Thank you for your wonderful feedback and for choosing to stay with us. We're thrilled that you enjoyed our central location and the modern amenities in our rooms. Your comments about the water pressure are duly noted, and we appreciate your honesty. We look forward to having the pleasure of welcoming you back on your next visit to Melbourne.Warm regards,Alex MihardjaExecutive Assistant

Dear Balaji,Thank you for your perfect rating and your kind words about your stay with us. We're delighted to hear that you found our place beautiful and your stay pleasant. It's great to know that you enjoyed our breakfast spread as well. We hope to welcome you back for another enjoyable experience in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Emma,Thank you for your wonderful review. We're thrilled to hear that our fantastic location in Melbourne CBD, along with our clean and modern accommodations, made your stay enjoyable. It's great to know that you also appreciated our room service for its value, speed, and quality. We hope to have the pleasure of hosting you again in the future.Best regards,Alex MihardjaExecutive Assistant

Dear Jeffry,We apologize for the disappointment you experienced during your stay. Our sincere apologies.Best regards,Alex MihardjaExecutive Assistant

Dear Rhys,Thank you for your perfect rating. We're thrilled to hear you had a fantastic stay with us. We look forward to welcoming you back for another excellent experience.Best regards,Alex MihardjaExecutive Assistant

Dear Shinji,Thank you for your excellent rating. We're delighted to hear you had a wonderful stay with us. Looking forward to welcoming you back.Best regards,Alex MihardjaExecutive Assistant

Dear Michelle,Thank you for your wonderful feedback. We're thrilled to hear that you and your family had such a memorable experience during your 4-night stay with us. We're delighted that you enjoyed our amazing location, the room amenities, and the excellent service from our staff. We look forward to welcoming you back again in the future. Thank you for choosing to stay with us!Best regards,Alex MihardjaExecutive Assistant

Dear Megan,Thank you for your kind feedback. We're thrilled to hear that you loved your stay and enjoyed the great breakfast at Eva's.We apologize for the inconvenience caused by the fire false alarm, but we're glad to know that you handled it with a good giggle and everyone went back to sleep stress-free.We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Alex MihardjaExecutive Assistant

Dear Melanie,Thank you for your wonderful feedback! We're thrilled to hear that you loved our hotel and that we exceeded your expectations. We're glad that you found the rooms spacious, clean, and comfortable. It's fantastic to know that our service, valet parking, and location were outstanding and contributed to a memorable stay.We appreciate your recommendation and look forward to welcoming you back as your go-to hotel for your future stays in Melbourne. Thank you for your support, and we can't wait to host you again soon.Best regards,Alex MihardjaExecutive Assistant

Dear lynette,Thank you for your positive feedback! We're glad to hear that our property's cleanliness and convenient location contributed to a great experience during your trip. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,Alex MihardjaExecutive Assistant