Uitzicht vanuit accommodatie

Beoordelingen van Inland Suites Lamar Street

2 out of 5
Inland Suites Lamar Street
3913 Lamar Ave, Memphis, TN

Beoordelingen

5,8
Gastenscore: 10 - Uitstekend. 5 van 49 beoordelingen" "
Gastenscore: 8 - Goed. 13 van 49 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 49 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 49 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 49 beoordelingen" "

7,0/10

Netheid

6,2/10

Personeel en service

5,6/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2020
Reactie van A Riley op 4 feb 2020
Thank you for staying with us!

6/10 – Redelijk

Zaini Bin

Negatief: Comfort kamer
2 nachten verbleven in december 2019

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Place
It’s was a great stay. Nice and clean
1 nacht verbleven in december 2019
Reactie van A. Riley op 30 dec 2019
Thank you for your feedback! We are happy you enjoyed your stay and hope you visit again soon!

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place to be
It was all around a great stay.
1 nacht verbleven in december 2019
Reactie van A. Riley op 24 dec 2019
Thank you! We are so happy you were pleased with your stay and hope you visit again soon!

2/10 – Ontzettend slecht

Victoria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Omg
My truck was stolen on 12/22/2019
1 nacht verbleven in december 2019
Reactie van A. Riley op 23 dec 2019
I am sorry to hear this. We have a gated lot and security after hours. We normally do not have anything like this happen. I know crime is up do to the holidays and we do what we can to prevent it. This is unfortunate and I know you filed a police report. I would be happy to learn any new information of this crime.

2/10 – Ontzettend slecht

Ashley

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Shitty day u will
Roaches. TV didn't work room stank no room service couldn't even call the 500 number to get a answer
3 nachten verbleven in november 2019
Reactie van A. Riley op 2 dec 2019
I am sorry for your experience and will look into these problems you experienced.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Price and strong shower Staff not very friendly and rather rude
1 nacht verbleven in november 2019
Reactie van A. Riley op 4 nov 2019
I am so sorry you had an unpleasant experience. Thank you so much for your feedback, I will address this issue. Thank you for staying with us.

4/10 – Matig

Scott, Portland, OR

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
If you need a bed next to the airport and don’t care about anything else, this will work. The rooms weren’t offensive and the water pressure was good. But you could do a lot better too. The location is terrible: it’s on the corner of two busy highways and right under the final approach for the FedEx runway. I tried to get to bed early for an early flight in the morning, but the noise was unbearable. The front desk and entire property is set up as if unsavory characters regularly frequent this place. The room wasn’t in the best shape, and made you only want to touch things you had to. Again, the price is right. But I’d recommending spending just a bit more for a lot more comfort.
1 nacht verbleven in oktober 2019
Reactie van A.Riley op 23 okt 2019
Thank you for your feedback. We are sorry you were unhappy with your stay. We will work hard to do better.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was nice and friendly. I liked that Brooks the security guard stopped and made sure I belonged on the property.
3 nachten verbleven in augustus 2019
Reactie van A.Riley op 13 aug 2019
Thank you for your positive feedback! We hope that you stay with us again soon!

4/10 – Matig

LeeAnn

Negatief: Comfort kamer
1 nacht verbleven in juli 2019
Reactie van A.Riley op 16 jul 2019
Thank you for staying with us.

2/10 – Ontzettend slecht

Rickey

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is a dump in an unsafe area.
1 nacht verbleven in juli 2019
Reactie van A. Riley op 13 jul 2019
I am sorry you were unhappy. We work hard to keep our property clean and safe.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Read reviews first and location.
The rooms were clean. Hotel is located in the hood. I requested a kitchenette. They did not have any dishes, or coffee makers in the room. No pots or pans, and did not serve breakfast.
3 nachten verbleven in juli 2019
Reactie van A. Riley op 13 jul 2019
We do have the full kitchens without the dishes. We offer dish packs for purchase for you to keep. We appreciate your feedback and thank you for staying with us!

4/10 – Matig

Trashinda

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room smelled like pee!
When I review this hotel on Hotels.com the rating was 5.6. Not true at all! The room had a stench of urine that would not to away! I feel that the air conditioner filter needed to be changed and that's why the odor would go away. I bought air fresheners and it still didn't work. Housekeeping didnt' want to give me any extra wash clothes and the TV wasn't working when we arrived, so someone from management had to come fix it.
2 nachten verbleven in mei 2019
Reactie van Ariley op 17 mei 2019
We are sorry you were unhappy with your stay. We will look into the issues you experienced. Thank you for your feedback.

10/10 – Uitstekend

Marvin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2019
Reactie van A. Riley op 5 mei 2019
We are so happy you enjoyed your stay! Thank you for your positive feedback!

2/10 – Ontzettend slecht

Dana

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2019
Reactie van A.Riley op 1 apr 2019
We are sorry you were still un-happy. We resolved your problem promptly to improve your experience and also comped you a whole nights stay to gain another happy guest. We are sorry we were unable to succeed.

8/10 – Goed

RICKEY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2019
Reactie van ARiley op 22 jan 2019
Thank you for staying with us and we appreciate your review! Visit again soon!

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Comfort kamer
For the price I could have gotten much better. More like a $50 night not $70. Won't be back unless the price drops.
1 nacht verbleven in augustus 2018
Reactie van A. Riley op 8 aug 2018
Thank you for your feedback! We appreciate you staying with us.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2018
Reactie van A.Riley op 20 jun 2018
Thank you for your feedback. Thank you for staying with us!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The people hanging around and staying there were missing teeth, begging for money, lingering in the halls, blocking the elavators. The room had a funky smell, no lamp on the night stand, linolium floors with a wood look. It was gross and scary when i got back there at 1 in the morning. I grabbed my bags and drove for an hour till i couldn't stay awake. Pulled over and slept in my car. I would never ever go back there. Nor would i reccomend it to any female traveling alone.
1 nacht verbleven in mei 2018
Reactie van A.Riley op 7 jun 2018
We are sorry you did not enjoy your stay. We take pride in our guests feeling safe by having secure access into the property, surveillance, gated well lit parking and on site security using a guest list to make sure all of our guests feel safe. I will investigate what happened during your stay. Thank you for your feedback.

8/10 – Goed

david, houston texas

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Nice hotel but service isnt so great
Only problem with my stay was they didnt fix/clean up the room.
2 nachten verbleven in april 2018
Reactie van A.Riley op 3 mei 2018
Thank you for your review and feedback. I am sorry your room was not cleaned. We do offer our nightly guests daily housekeeping. I will look into this and we will certainly make improvements.

2/10 – Ontzettend slecht

peri

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bad hotel
There was no daily house keeping.very noisy.comfort system inadquit sheets on bed had brown spots on them
3 nachten verbleven in december 2017
Reactie van Teresa op 2 jan 2018
I am sorry for your experience. I will look into this and we will work hard to improve these issues. Thank you for your feedback.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
The young lady at the service desk is very rude and never listens.
1 nacht verbleven in november 2017
Reactie van A.Riley op 4 dec 2017
I am very sorry for your experience. We pride ourselves in great customer service and will look into this matter. We appreciate your feedback and hope you visit again.

8/10 – Goed

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Better than expected
The staff was great. This property houses many long-term residents, but don't be swayed by that. They have tough rules for occupancy and things were amazingly quiet for my entire week long stay. Parking has a security attendant at night which was a nice surprise.
6 nachten verbleven in augustus 2017
Reactie van Teresa op 11 sep 2017
Thanks so much for your review! We're happy you stayed with us and we hope you visit again soon!

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in augustus 2017
Reactie van Teresa op 11 sep 2017
Thank you for staying with us and we hope you visit again soon!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not good! I would not recommend. Not very accommodating to guests not staying for an extended period of time
1 nacht verbleven in augustus 2017
Reactie van A.Riley op 24 aug 2017
We are sorry you were unhappy. Thank you for staying with us and thank you for your feedback.

6/10 – Redelijk

James

Positief: Netheid
Spartan but adequate
It was good and fit my needs
Reactie van Teresa op 5 jun 2017
Thanks for staying with us! We hope you visit us again soon!

8/10 – Goed

Tiffany

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Teresa op 5 jun 2017
Thanks so much for staying with us! We hope you visit again soon!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
For the price I got on short notice, I cannot really complain. the area of town is definitely less than desirable, but they do have security onsite. I do not like there is not front desk staff 24/7. only hotel emergency staff which just check you in and out. so, there are no real "guest services" on the weekend.
Reactie van Ariley op 19 apr 2017
We are happy you stayed with us. Assistance is always available 24/7 by dialing 500 after hours for any needs or concerns. Thank you for your feedback and we hope you visit again.

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Not impressed. Service was slow, area was shady. Not a bad price- but you get what you pay for. Didn't feel as if my belongings were safe if room was unattended.
Reactie van Teresa op 19 apr 2017
Thank you for staying with us. We are sorry to hear you felt unsafe. We do our very best to maintain a clean and safe property with a certified and clean background staff, secure key access doors into the property, gated and also provide a professional security during certain hours just to detour any crime from taking place. We appreciate your feedback and we will continue working hard to give our guests a clean and safe experience.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Absolutely amazing customer service
Reactie van General Manager op 7 mrt 2017
Thanks so much! Hope you visit again soon! :~)

8/10 – Goed

Travis, memphis tn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect stay
very fast service and whatever was needed came fast. friendly staff and most of nice rates. I would recommend people to go visit or stay
Reactie van A.Riley op 7 mrt 2018
We appreciate your positive feed back and are happy you stayed with us!

6/10 – Redelijk

Quantricia

Convenient
It was okay
Reactie van General Manager op 29 nov 2016
Thanks for your feedback and thanks for staying with us!

2/10 – Ontzettend slecht

Tracy, US

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
REALLY BAD AREA
Really bad area.Cops there every night.You do not go out at night.The 4th floor smells like nothing but Weed all day all night.Had to kill a few roaches in 26 day stay.
Reactie van Ariley op 25 okt 2016
Thanks for staying with us Tracy. We have security here at night and have seen little to no police activity on property. We also have a regular pest control company and I was not aware you had any problems with your stay. Appreciate your feedback.

8/10 – Goed

michelle

Positief: Netheid, personeel en service en comfort kamer
Better on the inside!
Great front desk service. Quiet room. So affordable.
Reactie van General Manager op 25 okt 2016
Thank you for staying with us and we really appreciate the positive feedback!

10/10 – Uitstekend

Jerrad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ckean
Strange smell
Reactie van General Manager op 25 okt 2016
Thanks for staying with us!

2/10 – Ontzettend slecht

Angelica

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never
When arriving I didn't feel safe. There was a security guy at the entrance, but however going into the lobby there we're men standing around the door way. The room was suppose to be non smoking but the room was very smoky as well as the hall ways. The hallway was so cloudy from all the weed and cigarette smoking.We had to put a blanket at the bottom of the door to keep the smoke out. The room had kitchenette but no cookware. Not enough towels or wash cloths. Upon leaving the next day there was no one to check us out I had to call a 500 number from the wall phone to only be told to leave key cards in the room or there will be a $10 fee. This hotel looks as if it's been rented out to families as apartments instead. I will never stay here again.
Reactie van General Manager op 25 okt 2016
Thank you for staying. We work hard to keep our property clean and safe and appreciate your feedback.

6/10 – Redelijk

Kayla

Clean hotel, bad neighborhood
The neighborhood is awful. The staff was friendly, the rooms were clean, security was in place to get into the hotel and parking lot after hours.
Reactie van General Manager op 25 okt 2016
Thank you for staying with us and thanks for your feedback! We hope you visit again soon!

6/10 – Redelijk

jan123, W

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
It's an okay hotel
Hotel room is pretty nice you have everything you need inside but the bed is only a full size bed so kind of small for two people. Overall it's an okay place to stay
Reactie van Ariley op 9 okt 2016
Thank you for your feedback and we are happy you stayed with us!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice little cozy hotel
Wasn't far from where we needed to go and had a overall great experience with the hotel
Reactie van Ariley op 9 mei 2016
Thank you for your positive feedback! Thanks for staying with us and we look forward to your next visit!

8/10 – Goed

terry, michigan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean place to stay
A no frills place to stay, clean, close to the airport, no hair dryer or shampoo, overall better than most in Memphis for the money
Reactie van Ariley op 11 mei 2016
Thanks for your feedback. We are extended stay so a little different when it comes to amenities. I will look into carrying hair dryers, etc. that can be requested during our guests stay. Thank you for staying with us. We will continue making improvements and hope you visit again soon!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
never stay here again
we got to the room and the stove had no stove eyes. The bathroom had no toilet paper and couldn't get front desk to answer. There was no tv remote and TV wouldn't even come on by pushing button on TV. Also heard gunshots when we were checked in.
I am sorry to hear of your experience. We follow a clean and safe program where rooms are cleaned by a certified employee and inspected by a manager before renting. There was obviously a mistake on our part and we would definitely have tried to accommodate you in any way possible. We have an after hours line available when the office is closed so someone is always there to assist. This is a pretty high industrial area, hopefully what you heard could have resembled gunshots. Thankfully I have not heard or had any other concerns of gunshots. I will investigate this experience and make the necessary changes needed. Sincerely, Inland Suites Angie

6/10 – Redelijk

Dance Team, Mississippi

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel
The rooms where very clean but I didn't have access to any cookware or an iron. I understand that this is an extended stay hotel but service sucks! Charged me one thing and my card statement was charged again. Never will i stay there again.
Reactie van Angie op 16 feb 2016
Thank you for your feedback. We are extended stay with furnished studios and full kitchens. Kitchens do not come stocked however we offer dish packs for a low price that is yours to keep. I would like to be contacted regarding the extra charge. We honor your reservation rate and anything beyond that was a mistake that can be corrected. We strive to provide our guests with the best possible experience and would like to keep your future business and referrals. Sincerely, Inland Suites

6/10 – Redelijk

Terry, Mississippi

Positief: Personeel en service
Negatief: Netheid
Better than expected, but need cleaning/lighting
Just needed basic accomodations for an overnight stay. Arrived after the desk closed, but was checked in fairly quickly by the on-call person (there's a phone on the wall in the desk area). It definitely has the potential to offer a better experience, so here are the negatives of my stay-The room wasn't cleaned properly (had the smell of stale food in the room though the fridge was clean). Simply cleaning the room (steam vaccum of the carpet, thorough wipedown of counters/trash bins/washroom & mopping of the tiled common area & bathroom) would've earned a better rating from me. A HUGE negative was the inadequate parking lot lighting anywhere away from the entrance/front entryway-I wouldn't have felt comfortable parked anywhere but the front where I parked, even with the armed guard patrolling the area. I enjoyed a quiet stay-There weren't people hanging around as a previous review stated & also enjoyed good sound isolation from the planes coming in. Keep in mind, people stay here weekly/have been there for awhile (and are friendly working-class folks), so it's more or less an apartment complex. For basic accomodations/need a room on short notice, the price is fair, but for people checking this place out who aren't comfortable being in an 'urban' area or on the airport's landing path, this isn't for you. I give it an overall '3' out of '5' because I expected a worse experience from the previous reviews here. Note to management-Clean your rooms thoroughly for a better rating
Teresa, Thank you for your positive feedback! We value every comment, concern and suggestion to help improve any way we can. We strive to make any changes or improvements needed to ensure all of our guests have a positive experience in a clean and safe environment. Thank you for staying with us and we look forward to you visiting again! Sincerely, Inland Suites Angie Riley

8/10 – Goed

marquis

Positief: Netheid, personeel en service en comfort kamer
Reactie van Teresa op 7 jul 2016
Thank you for staying with us!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cool spot
The staff was great. Although the location was a little rough, the hotel itself was clean and smelled freah. The room was more than I expected as well. I would definitely recommend to friends
Thank you for your positive feed back and thank you for staying with us! We look forward to your return visit and referrals! Sincerely, Inland Suites

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
i made a reservation but i cannot check in because hotel register system is down i have to cancel my reservation
Reactie van Ariley op 9 mei 2016
Thank you for your feedback. We are sorry for any inconvenience this may have caused you. We have made improvements by upgrading our system.

4/10 – Matig

Jared, Charlottesville

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Ok but...
Hotel was good, but the location was super sketchy. Lots of people drinking in the parking lot. Also very close to an airport so you hear planes landing all night, and the bed was simply horrible. Room was super clean though.
Jared, Thank you for your feedback. We have upgraded all of our mattresses, bed frames, chairs, and flat screen televisions. We also have night time security to monitor and secure the parking lot. We strive to make the necessary changes and improvements for our guests to have a nice experience. We thank you for staying with us and hope you will visit again soon. Sincerely, Inland Suites

4/10 – Matig

arvin

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Reactie van Teresa op 7 jul 2016
Thank you for staying with us!

2/10 – Ontzettend slecht

Jack

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Dangerous
Upon arrival, six police cars were in the parking lot. Several officers were coming in and out of the building. The employee who checked me in was behind shatterproof glass. Shampoo and other incidentals cost $1.50 each. The bed was a roll away. The room was clean but the environment was suspect.
Reactie van Ariley op 10 mei 2016
Thank you for your feedback. We are also an extended stay so we do have retail items for longer staying guests. Anything you need during you stay can be requested and we will do our very best to get you what you need. I am sorry for the police activity, our hotel is normally very quiet. We take extra steps to ensure safety including gated with night security. We would love to have an open office window however were required to install for safety. We will continue to work hard making improvements and providing our guests a clean and safe experience. Thank you for your stay with us.