2/10 – Ontzettend slecht
Tiara
3 jan 2026
Based on popular TikTok videos, I thought the aesthetic of this place will be perfect for a relaxing birthday staycation. I called the hotel twice to informed them that my flight was delayed and I ordered things for my birthday and for them to keep it behind front desk for me. I came back down to let the front desk guy know about burnt smoke hole on the chair, dents on the refrigerator, and a half empty Smirnoff drink bottle on top of the refrigerator. As well as spots of ripped paint throughout the room. As I am showing him the video and pictures; he stated that due it being so late (10:15 pm) to send maintenance guy up to look the room. I once again had to remind him that it’s my birthday. He was completely rude. I miss my dinner reservations due to maintenance and how I’m in a dirty room. Who wants to spend their birthday staycation staying in the room looking like this. He stated that he couldn’t do anything without manager approval and I had to come back down in the morning to speak with management. However, the following morning, I did not speak with management. I got the runaround and I demanded to check out and to get a refund. I came all the way from Virginia for my 31st birthday and the staff at this hotel completely messed up my birthday and my first time experience in Miami. I have videos pictures of everything. Please do that book at this hotel.
Tiara
2 nachten verbleven in december 2025
