A sad story; we arrived at 26th Jan to hotel in the evening, came a long way drive through Bologna. When we arrived at reservation desk, an employee of hotel (I will not disclose her name here) didnt allow us in. She was not able to see confirmed booking even after we saw it on her monitor after double checking with hotels.com. Thankfully and luckily another colleague Carlo has arrived and fixed the issue in 2 minutes. Before that we had to pay extra for already confirmed room, and also were not confirmed for the next two overnight stays. It was very uncomfortable unconfident moments with my wife in a late hour of evening. On the other hand we lost the dinner time, there were no more places open after two hours of waiting and trying to fix this issue with the hotel. I can confirm that this hotel has some people working who are not able to understand the issue in deep and support you in evening time. When we asked to her that : can you call someone responsible; she answered: no there is no other responsible colleague only me and Carlo! So if there was someone like her instead of Carlo, our stay will be quite more dangerous and not safe; we might not have found a room available in that hour even we had a confirmed booking! This was my second and most probably last stay in this hotel; and I strongly dont suggest this to anyone for the reasons I mentioned. I believe you can find a safe hotel around. I suggest hotels.com to take this hotel out from their offer.