Thank you very much Leonardo

Grazie per la sua gentile recensione. A presto, Leonardo.

Thank you :)Leonardo

Ciao Anna, Thank you, see you soon in Milan.Leonardo

Dear guest, Thank you, have a beautiful day.Leonardo

Dear Mr. Firat Hocaoglu,Thank you very much for your opinion, so I have the opportunity to respond and list all the irregularities that you have committed during your stay.First of all, you came to us and expected a 5-star hotel, but as you can read on expedia, we are a luxury guesthouse and we don't have a swimming pool and SPA, you have to be very careful when booking, to avoid this type of misunderstanding and not to be unkind to my staff.You smoked in your room several times, despite the absolute ban on smoking and the risk of a fine from the administration, in violation of a strict rule. I and all my staff have told you several times to respect the rules or we will have called the police forces.The temperature in your room was 23 degrees during the winter which is the maximum allowed, you kept the windows open and wanted to turn on the extra heat, calling us during the night and using rude terms towards us.I could list many other things, but I prefer to wish you a happy new year and good luck.

Thank you, have a safe trip! Leonardo :)

Thank you :))See you soon.Leonardo

Thank you, have a beautiful day.Leonardo

Thank you, Leonardo

Thank you Abdullah, See you soon Leonardo

thank you very much!! see you soon. Leonardo

Thank you very much :)) Leonardo

Grazie mille per la sua gentile opinione. A presto, Leonardo

Dear guest, we want to thank you for your completely predictable opinion. From the moment you arrived you began to use words and a sentence not suited to our structure because perhaps you yourself are not happy or you are not satisfied with your life. We have been working for 8 years and this is the first time we have met such an unmanageable person. You have insulted us with unpleasant words and despite this we, in respect of the person who accompanied you, did not make any reports. I'm sorry you we had 4 days so bad in Milan, I have all your messages recorded in my phone, unfortunately your problem is that you live outside the city (in the country) as you wrote me, so you couldn't accept the slightest noise of life not even during the day. This is impossible in Milan even though our guesthouse has triple glazed windows and your room was facing the courtyard as booked. Our small breakfast is Italian, we offer this because we are a small guesthouse in the heart of Milan. For a buffet breakfast you should go to a 5-star hotel, obviously paying the price of a 5-star hotel which could be around € 700 a night. I really hope that we have been able to rest in the silence of your country at home. Thanks so much

Buongiorno, Grazie mille per la sua gentile opinione. A presto Leonardo

Thank you See you soon. Leonardo

Thank you Leonardo

Thank you, Leonardo

Thank you, Leonardo

Thank you, very much!! Leonardo

Thank you, see you soon. Leonardo

Thank you vey much. Leonardo

Thank you

Thank you, see you soon!! Leonardo

Grazie mille per la tua risposta. Leonardo

Thank you, see you soon. Leonardo

Thank you very much... Leonardo

Thank you, we will be here for you when you back in Milan. Leonardo

Thank you Have a safe trip Leonardo

Good morning, Please next time leave a comment, Thank you Leonardo

Good morning, Please next time leave a comment, Thank you Leonardo

Grazie mille, Leonardo

Dear Eric, Thank you so much for leaving me your opinion. As I explained to you the air conditioning was stopped for 1 day, it was not stopped during your entire stay. We worked promptly to solve the problem, despite the temperature in Milan was 20 degrees. our boutique hotel is located in the historic center of Milan, in the main shooping streets and near the most famous cathedral in Italy. It is not correct on your part to compare another city to ours, Milan is unique. I'm sorry that you tried to blackmail me saying that if I didn't give you the free transfer to the airport you would have left me with a bad review, (all documented via email). We do not work with blackmail because we are serious people. We have already made sure to report everything, your colleagues who were staying in the same boutique hotel have never complained or created confusion, because they appreciated everything in our guesthouse. Fortunately, those who read our reviews understand our seriousness and the joy we offer to all our guests. Thanks anyway. Leonardo

Thank you. Leonardo