Dear DAVID, We acknowledge your recent feedback regarding your stay at our hotel. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Therefore, we are genuinely sorry that your experience did not align with your expectations. We take these matters seriously and are committed to addressing them with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Dan, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We would like the opportunity to demonstrate our commitment to delivering exceptional service.Sincerely,Hotel Management

Dear Juan, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're glad their caring hospitality was the highlight of your stay. We hope to be your hotel of choice if another visit to our area is part of your plans.Sincerely,Hotel Management

Dear Kyle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Shalom, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the odor, lack of service, and the condition of the bathroom amenities. Your feedback is essential, and we'll address these issues with the appropriate individuals to prevent recurrence and ensure a seamless stay for future guests. We regret that your experience fell short of expectations and sincerely apologize for any disappointment caused. Please accept our apologies, and we hope to have the opportunity to restore your trust in the future.Sincerely,Hotel Management

Dear Charm, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. Therefore, we apologize your experience did not meet your expectations. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear Darrell, Thank you for choosing Extended Stay America. We appreciate your feedback. We regret any noise disturbance you experienced during your stay. Our team is committed to ensuring a comfortable environment for all guests. Your comments will help us make improvements. We hope you'll consider staying with us again, allowing us the opportunity to provide you with a more peaceful experience.Sincerely,Hotel Management

Dear Loren, Thank you for your feedback. We're glad to hear that your stay was satisfactory overall. We continuously strive to provide value to our guests, and we appreciate your input regarding pricing competitiveness. Your comments will be taken into consideration as we aim to enhance the guest experience. Should you choose to stay with us again in the future, we hope to exceed your expectations.Sincerely,Hotel Management

Dear Dianne, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members; we'll gladly share your kind words with our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Fred, We're sorry to hear about the issues you encountered during your stay. We appreciate your feedback, and we will address these concerns to ensure a better experience for future guests. Your comfort is important to us, and we hope you'll consider staying with us again, experiencing an improved stay in the future.Sincerely,Hotel Management

Dear Tracy, We are sorry that we couldn't give you a better impression from the moment you arrived, and we apologize for not meeting your expectations regarding the condition of your suite. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take prompt measures to correct this. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Claudia, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Steve, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Andy, Thank you for choosing us. We are sorry for not meeting your expectations. Your disappointment with the behavior of our associates is noted, and we regret this experience. We'll pass your feedback on to the right person to make it better and ensure this practice is never repeated. You are always welcome to connect with the hotel directly for further assistance. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear DENISE, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Also, we regret the unsatisfactory service you received from our front desk associates. Your feedback is important to us, and we will address it appropriately. Thank you again for choosing us; we hope you will stay with us again so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Robert, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely,Hotel Management

Dear guest, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by the unavailability of the room you had booked and the confusion regarding the additional charges. We will review this matter internally to ensure that such issues do not arise in the future. We are also sorry to hear that you found the carpets in your room to be grimy and stained. We take cleanliness seriously and will address this issue with our housekeeping team. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Sincerely,Hotel Management

Dear Barbara, Thank you for sharing a review of your visit. It is very disappointing to read about your experience with cleanliness and the conditions you described, which impacted your stay. We aim to provide the best experience with clean and comfortable suites. What you experience is unacceptable and not representative of the standard we strive to maintain. We will address your feedback with our housekeeping to prevent it from happening again. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We understand your frustration regarding the issues you described and assure you that what you experienced is unacceptable by our standards. Please be assured we will address this with the concerned for improvement, and we do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Minneapolis.Sincerely,Hotel Management

Dear John, Thank you for choosing us. We are sorry for the cleanliness issues that you encountered. Our housekeeping team actively looks and cares for the entire hotel, with the rooms for their cleanliness and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Ezekiel, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's excellent you enjoyed your time and that our property and location met your expectations! Please revisit the next time you are in the area for another beautiful experience. Sincerely,Hotel Management

Dear Pamela, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for not meeting our commitment to providing clean and comfortable accommodations. Your valuable remarks were already shared with our housekeeping team for quick review and action. Thank you again for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Cynthia, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management

Dear Kerry, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Guest, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we regret you were not entirely satisfied with the quality and condition of our accommodations and apologize for any inconvenience caused. We will look into your concerns as we continually strive to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Amber, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. The lack of hospitality from our associate you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Gregory, Thank you for your review and for sharing your feedback. It will be a pleasure to share your compliments with our team members who assisted you. However, we apologize for not meeting your expectations. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We look forward to your next visit. Thank you again! Sincerely,Hotel Management

Dear Aaron, Thank you for staying at our hotel and letting us know we have room for improvement. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations in other areas of opportunity during your stay. We appreciate the details you have provided so our team can ensure this was an isolated experience. Once more, thank you for your valued feedback, and we hope to accommodate you again whenever your travels bring you back to the city.Sincerely,Hotel Management