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Beoordelingen van VR Rotorua Lake Resort

4.5 out of 5
VR Rotorua Lake Resort
366 State Highway 33, Mourea

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 446 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 327 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 144 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 59 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1000 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Super uitzicht
Het uitzicht is fantastisch! De kamer is mooi met een badkamer ensuite. Heerlijk slapen en genieten van het uitzicht
1 nacht verbleven in maart 2018

10/10 – Uitstekend

Emma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was such a beautiful and peaceful property, not too far from the shops in Rotorua. Would definitely recommend!
2 nachten verbleven in mei 2024
Reactie van VR ROTORUA TEAM op 19 mei 2024
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 – Uitstekend

Iain

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel location is fantastic for a quite weekend away, right on the edge of the neighbouring lake. Friendly staff, nice rooms and amenities meant for a very pleasant stay. Would recommend!
2 nachten verbleven in mei 2024
Reactie van VR ROTORUA TEAM op 19 mei 2024
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 – Uitstekend

Renee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean, comfortable room. Highly recommend. Staff were friendly and helpful
1 nacht verbleven in mei 2024
Reactie van VR ROTORUA TEAM op 19 mei 2024
Dear Valued Guest,Thank you for your review and for choosing our Resort. We are very happy that you enjoyed your stay, and we look forward to having you again as a guest in our property. Take care!!Regards,VR Rotorua Team

10/10 – Uitstekend

Sayad

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the experience. Breakfast was standard. Friendly staff
2 nachten verbleven in mei 2024
Reactie van VR ROTORUA TEAM op 7 mei 2024
Dear Valued Guest,Thanks for your positive review and for giving us a perfect rating.We look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very Happy with the service. Very Beautiful location for a Hotel.
1 nacht verbleven in mei 2024
Reactie van VR Team op 3 mei 2024
Dear Kevin, Thank you for your feedback. We hope to see you soon. Regards,

10/10 – Uitstekend

Ruth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very pretty setting right on the lake. Great staff and wonderful food.
1 nacht verbleven in april 2024
Reactie van VR Team op 24 apr 2024
Dear Ruth, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards,

6/10 – Redelijk

Suan Phaik

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nice lake view. The mattress lacks support, sinks in.
1 nacht verbleven in april 2024
Reactie van VR ROTORUA TEAM op 30 apr 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 – Uitstekend

Maria

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. We really loved the character of the hotel. The restaurant was fantastic, and staff was friendly and helpful. We had a great experience.Looooove It
1 nacht verbleven in april 2024
Reactie van VR Team op 13 apr 2024
Dear Maria, Wow! What a wonderful review, we genuinely appreciate your business and your trust in us. I am incredibly happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon. Thank you.Regards,

8/10 – Goed

Xiaolu

Reisde met partner
Positief: Netheid, personeel en service
love the lake side location & view.
1 nacht verbleven in maart 2024
Reactie van VR ROTORUA TEAM op 30 apr 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Goed

Tom

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, right on the lake. We had a ground floor room with direct access to the lake and a small patio area to sit and relax. Large, clean, comfortable room with seperate bedroom and lounge area. Nice breakfast but didnt try the restaurant in the evening.
Reactie van VR ROTORUA op 30 apr 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 – Uitstekend

gilles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
un bel hotel dans un environnement tres agréable, restaurant de qualité, personnel très affable
1 nacht verbleven in maart 2024
Reactie van VR ROTORUA op 30 apr 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Goed

Charmaine

Positief: Netheid, personeel en service
Beds were comfortable and room was clean. No laundry bags in the bedroom, no soap by the bath. Soap was attached in the shower. No milk in the fridge for tea and coffee. Had to ask for extra glasses. Quiet setting and peaceful by the lake. Not bad overall
1 nacht verbleven in maart 2024
Reactie van VR ROTORUA op 30 apr 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Goed

Sandra

Reisde met partner
Positief: Netheid, personeel en service
Hotel and room are dated. Shower stall is very small with no removable shower head despite the spacious bathroom. Not too clean as evidenced by the stains on bedsheet, ceiling and shower tile gouge etc. Jacuzzi with no water! About 20 minutes drive to town center where the eateries are. The road close to hotel is very dark with no street lights. Hence driving late at night was not too comfortable. Deluxe breakfast buffet. Great Lake view. Quiet and relaxing! Not too far from Te Puia.
3 nachten verbleven in maart 2024
Reactie van VR ROTORUA op 30 apr 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Goed

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great views. Only stayed 1 night so didn't take advantage of the amenities but restaurant, hot tub, pool and tennis courts looked nice
1 nacht verbleven in maart 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

8/10 – Goed

Sora

1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 30 apr 2024
Dear Valued Guest,Thanks for your rating and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 – Uitstekend

Rijan, Grantham Farm

1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
out in the country on the lake side. Well maintained. Can recommend this hotel to others who want a relaxing stay in quality surroundings.
1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

6/10 – Redelijk

Anne Charlotte

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

4/10 – Matig

Cam

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was old and tired. Things did not work well. Room was heavily bleached so we needed to sleep with door open. Staff only half interested at best. Gym was old and broken. Way overpriced and over rated. Not a good experience
1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

10/10 – Uitstekend

Jeff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the view of the lake. Older hotel very presentable nice rooms . Quiet, very relaxing staff was friendly. Would recommend this to anyone we booked on Expedia no issues . Thanks
1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

10/10 – Uitstekend

Christina

1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 30 apr 2024
Dear Valued Guest,Thanks for your review and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

10/10 – Uitstekend

Jasper

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lake view was amazing. Bed is comfortable. The manager Kim was polite and super helpful.
2 nachten verbleven in februari 2024
Reactie van VR Rotorua Team op 10 feb 2024
Dear Jasper, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! I will be sure to let our staff know how much of an impact they made on your experience. We look forward to welcoming you back to the hotel soon. Regards,

8/10 – Goed

Sin Mui

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van VR Rotorua Team op 8 feb 2024
Dear Sin, Thank you for your review and for choosing our hotel. I am happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel. Regards,

10/10 – Uitstekend

Dean

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

10/10 – Uitstekend

Holly, Alicetown

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Facility is a little dated and could do with a bit of a facelift, but the staff were friendly and helpful, my room was in a good condition, and I spent a much needed restful night there with room service offered when the front desk lady realised how tired I was upon arrival.
1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

8/10 – Goed

Joe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The units need a little updating regarding painting & cabinetry. The breakfast was wonderful.
1 nacht verbleven in februari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

4/10 – Matig

Wahida

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van VR ROTORUA TEAM op 3 mrt 2024
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

8/10 – Goed

MAREE

5 nachten verbleven in januari 2024
Reactie van VR ROTORUA op 30 apr 2024
Dear Valued Guest,Thanks for your rating and we look forward to welcoming you back in the near future.Take care.Regards,VR Rotorua Team

8/10 – Goed

Kevin

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Garden areas looked like they need a bit of work. Toilet needed fixing - constant noise all night.
1 nacht verbleven in januari 2024
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

2/10 – Ontzettend slecht

Annie

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom is too old
1 nacht verbleven in januari 2024
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 – Goed

Tamara

Positief: Netheid, personeel en service en voorzieningen
Stunning lake location but that makes for no alternative amenities. Excellent rooms but the pool was freezing even in summer. Good range of gym equipment but some of it needs minor repairs.
2 nachten verbleven in januari 2024
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 – Uitstekend

Nitin, San Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful lake front hotel! Nice big rooms, delicious breakfast.
2 nachten verbleven in januari 2024
Reactie van VR Rotorua Team op 22 jan 2024
Dear Nitin,Thank you for your review and for choosing our hotel. I am happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel. Regards,

6/10 – Redelijk

Sophie

Reisde met partner
Positief: Personeel en service
Had a nice stay
2 nachten verbleven in januari 2024
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 – Uitstekend

Phil

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful place
1 nacht verbleven in januari 2024
Reactie van VR Team op 31 jan 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

6/10 – Redelijk

Jasmeen

Reisde met partner
Positief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 – Uitstekend

Qi

2 nachten verbleven in januari 2024
Reactie van VR Team op 31 jan 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 – Uitstekend

Harleen

4 nachten verbleven in januari 2024
Reactie van VR Team op 31 jan 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 – Uitstekend

ambur

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My room was absolutely gorgeous and the view was even better! Staff was extraordinary and beyond helpful.
1 nacht verbleven in januari 2024
Reactie van VR Team op 31 jan 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

2/10 – Ontzettend slecht

Jack

3 nachten verbleven in januari 2024
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 – Uitstekend

Mayumi

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Great view
Great view Nice big bath I really enjoyed
2 nachten verbleven in december 2023
Reactie van VR Team op 31 jan 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
Dirty and stained toilet, poor cleanness standards. Webs and mould on windows and curtains. Dead insects everywhere. Very disappointed with the condition of the room for over $300 a night on a twin room. Only good thing is the lake view looking out.
1 nacht verbleven in januari 2024
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 – Uitstekend

Sheryl

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to find Friendly and helpful staff
1 nacht verbleven in december 2023
Reactie van VR Team op 31 jan 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

6/10 – Redelijk

Ben

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
We had a lovely stay, but the room seemed to need a bit of maintenance. The lakeside setting is beautiful, and the staff were friendly and helpful. Overall it was good, and I would recommend it for the setting alone, but I was a little disappointed in the room considering the cost.
2 nachten verbleven in december 2023
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

8/10 – Goed

Dragana

5 nachten verbleven in december 2023
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 – Uitstekend

Ethan

1 nacht verbleven in december 2023
Reactie van VR Team op 31 jan 2024
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

2/10 – Ontzettend slecht

Andrew

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dead flies and open door
Where to start. No soap, dead flies on roof and light busted in bathroom. But greatness sin was leaving our door open. If I was in Australia I would have demanded refund. New Zealand great place to visit but this place let us down.
2 nachten verbleven in december 2023
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 – Ontzettend slecht

Gall, Calabasas

2 nachten verbleven in december 2023
Reactie van Regards VR Team Rotorua op 31 jan 2024
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

6/10 – Redelijk

Jennifer

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
More run down than pictures suggest. Pool VERY tiny and there aren't really activities. A lot could have been forgiven if staff was slightly more friendly. Such an odd experience. Servicable, but not really a vacation. Just a place to sleep, and leave quickly.
Reactie van VR Rotorua op 28 dec 2023
Dear Jennifer, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am deeply sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will improve our services. Thank you. Regards,