Lobby

Beoordelingen van Higgins Hotel, Official Hotel of The National WWII Museum, Curio Collection by Hilton

4 out of 5

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 431 van 550 beoordelingen" "
Gastenscore: 8 - Goed. 82 van 550 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 550 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 550 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 550 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

andrew steven

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel ruined our visit to New Orleans to go to the WWll museum. First, they mistakenly charged my card 845.00 even though I had pre-paid for my room, and had given them my card for "incidentals." The electric room key didn't work half the time, requiring many trips to the front desk, the bathroom door, which slides on a rail, would not stay shut, and couldn't lock, the toilet flapper continuously leaked, very rude front desk staff, and on two of three days, the house keepers showed up at 3:30 p.m. and only took out the trash and left a few towels, the ice machine on our floor was broken the entire time we were there, there wasn't a vending machine to get a drink, and the topper was that a large bottle of water in their little store was 8.75! If anyone doesn't believe me about the cost of water, please call the hotel and ask. Horrible, horrible hotel. They make Motel 6 look like the Ritz-Carlton! This is not a negative review of the WWll museum, which is incredible. One of the best museums I've ever been to. Definitely a "cant miss."
4 nachten verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
Dear Andrew,While we always appreciate guest feedback, we are sorry you had a disappointing visit. To say we are surprised by your review is an understatement. This is not a typical response from our guests, and we apologize for the issues and inconvenience you experienced. We will be sure to review each of your comments with our staff to ensure other guests do not have similar experiences. It is our hope you will consider joining us again so we can prove we are better than this.

8/10 – Goed

Gary, Watauga

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staffing of dining areas/ bars was less than expected.
4 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Gary,Thank you for sharing your experience. We value your feedback regarding our facilities, such as our bar. Our team is dedicated to ensuring a pleasant and efficient service, and we will certainly address this concern. We look forward to the opportunity to serve you better in the future.

10/10 – Uitstekend

Cheryl

Positief: Staat van de accommodatie en faciliteiten
Nice hotel across the street from the National WWII Museum.
2 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Cheryl,It was a pleasure hosting you at The Higgins Hotel New Orleans, Curio Collection by Hilton! We're glad our proximity to the WWII museum was ideal for your plans, and we hope to see you again soon.

10/10 – Uitstekend

Angela

1 nacht verbleven in april 2024

10/10 – Uitstekend

Angela

Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wish I could live here. This was one of the nicest hotels I’ve ever stayed at. The staff are pleasant, friendly, and helpful. The hotel shop is incredibly reasonable and convenient, which is a nice plus. The rooms are amazing, comfortable, beautifully decorated, and clean! Such a nice, pleasant stay. Even more impressive, is the fact that you can walk to the French Quarter and One Direction or the garden district the other. The Best of Both Worlds, you can experience the touristy attractions and then to go to local dining and shops. Amazing. Love love love. The world war 2 museum is amazing! I cannot wait to return.
2 nachten verbleven in april 2024
Reactie van Director of Front Office Operations and Guest Svcs op 23 apr 2024
Thank you so much for sharing your wonderful experience with us. We look forward to your next visit.

10/10 – Uitstekend

Anthony Richard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a beautiful location and was across the street from the museum
5 nachten verbleven in januari 2024
Reactie van General Manager op 24 apr 2024
Dear Anthony,Thank you for your generous review! We're glad our great location just near the museum was ideal for your plans. It was a pleasure to welcome you, and we look forward to seeing you again soon at The Higgins Hotel New Orleans, Curio Collection by Hilton!

6/10 – Redelijk

Mark

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
A beautiful facility...Top notch in almost every way. Staff was remarkably poor. With the exceptions of Nate (front desk) and Maria and Linda (dining room), staff members were rude and unfriendly. Housekeepers didn't refill coffee supplies and chattered endlessly with each other in the hallway. TV was not functioning...Three calls and no results over a long weekend. Attempts to book adjoining rooms with family even with a months advance notice, were fruitless. Would not recommend. Would not recommend.
3 nachten verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Mark,We appreciate your feedback, and we're happy to hear Maria, Nate, and Linda made you feel welcome. Please accept our apologies, however, for any instances when you were inconvenienced. Rest assured, we'll speak with our staff to ensure that we are meeting our high standards of hospitality and service. We appreciate you bringing the matters regarding the TV and adjoining rooms to our attention. We'll look into your comments further to ensure improvements are made, and we hope you'll consider staying with us again for a more exceptional experience in the future.

10/10 – Uitstekend

Nathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

katie

3 nachten verbleven in april 2024

10/10 – Uitstekend

Diane

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent experience!
4 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Diane,We're delighted you enjoyed your stay at The Higgins Hotel New Orleans, Curio Collection by Hilton! The next time you're in the area, please come see us again for another great experience.

10/10 – Uitstekend

Cheryl

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The perfect place to stay during our visit to the WWII Museum which is right across the street. Beautiful hotel with a themed decor which matches the museum. Had a wonderful experience!
2 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Cheryl,We're thrilled to hear that you had a wonderful experience during your stay at The Higgins Hotel New Orleans, Curio Collection by Hilton. It's fantastic that our hotel's immaculate decor added to your overall enjoyment and that you had easy access to the WWII Museum nearby. Thank you for choosing to stay with us, and we hope to welcome you back again for another memorable visit.

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Leisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for anyone wanting to visit the WWII Museum. The whole area was so clean that i forgot I was in New Orleans! Walkable distance to great dining and entertainment!
1 nacht verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Leisa,Thank you for staying at The Higgins Hotel New Orleans, Curio Collection by Hilton. We appreciate your recent feedback and taking the time to share your thoughts. It's thrilling to know you valued our commitment to cleanliness, and we're happy we could provide easy access for your visit to the WWII museum as well! We would be honored to welcome you back and hope you consider returning soon.

10/10 – Uitstekend

Jeff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. Friendly staff and great service.
2 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Jeff,Thank you so much for staying with us at The Higgins Hotel New Orleans, Curio Collection by Hilton. We aim to provide every guest with a wonderful experience, so we are thrilled that you found our property, staff, and service to your liking. We sincerely value your input and look forward to welcoming you back soon for another enjoyable stay!

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel, very convenient if visiting the WWII museum across the street.
4 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Stephen,Thank you for your glowing review of The Higgins Hotel New Orleans, Curio Collection by Hilton! We're delighted you enjoyed your stay, including our convenient location near the museum. It would be wonderful to host you again soon.

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every experience here is a good one. Always clean! Always professional.
4 nachten verbleven in februari 2024
Reactie van General Manager op 25 mrt 2024
Dear Crystal,Thanks so much for your review of The Higgins Hotel New Orleans, Curio Collection by Hilton! We sincerely appreciate your kind compliments. It's always a pleasure to host you, and we can't wait for your next visit.

8/10 – Goed

Frederick

Reisde met familie
Positief: Netheid, personeel en service
I would give this a 5 star except for the air handler in the room. It forces the air directly at the head of the bed. There is no way to alter the direction of the air. In addition the air comes out extremely cold and does not come on until the room is getting warm....a big deal at night...hot to frozen in a few minutes. It's a shame as otherwise this is a great facility. For me this is a game breaker....there are other choices in the area if being close to the WWII museum .
3 nachten verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Frederick,Thank you for your review. We're pleased to note that you had an enjoyable overall experience; however, we regret any inconvenience caused by the air conditioner. We'll be sure to share your concerns with maintenance to ensure everything functions as it should, and any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.

10/10 – Uitstekend

Josephine

4 nachten verbleven in maart 2024

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel. Friendly staff. Clean rooms
1 nacht verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Kathryn,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at The Higgins Hotel New Orleans, Curio Collection by Hilton!

10/10 – Uitstekend

Jimmy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing to dislike.
2 nachten verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Jimmy,Thank you so much for choosing to stay with us at The Higgins Hotel New Orleans, Curio Collection by Hilton. Our goal is to provide every guest with a wonderful experience, so we're thrilled you thoroughly enjoyed your visit. It was a pleasure to host you, and we hope to welcome you back in the future.

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We came to visit the WWII museum and found that the Higgins was a great place to stay and walkable to all that we wanted to see and do. Would highly recommend this hotel!
3 nachten verbleven in februari 2024
Reactie van General Manager op 10 mrt 2024
Dear Deborah,We're so pleased to hear that The Higgins Hotel New Orleans, Curio Collection by Hilton offered the perfect base for visiting The National WWII Museum and that our location enhanced your exploration of the surrounding attractions. Your recommendation is highly valued, and we look forward to welcoming you back for another memorable stay.

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the art deco decor of this hotel! from the terrazo flooring to the exquisite lighting, everything was beautiful. The restaurant was excellent, especially the beignets with chocolate dipping sauce. The WWII theme added to the experience. The TV was a little funky. We never did quite understand how to find even the 3 network channels for news. Beds were comfortable and plenty of hot water. The area was safe for walking and close to transportation.
2 nachten verbleven in februari 2024
Reactie van General Manager op 6 mrt 2024
Dear Linda,We are so glad to hear how much you enjoyed your stay at The Higgins Hotel New Orleans, Curio Collection by Hilton. Your appreciation of our hotel’s decor means a lot to us! It is also amazing to hear how much you enjoyed your dining experience. However, we are sorry that the TV was causing you trouble. We appreciate your feedback since we are always looking for ways to improve our guests’ experiences. Thank you once again for your kind five-star review. We hope to have you back soon!

10/10 – Uitstekend

Nick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property! Unique, art deco decor fitting of the WWII period. Awesome rooftop bar/restaurant with beautiful. This was a staycation for us but we will be back very soon!
1 nacht verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
Dear Nick,Thanks so much for your glowing review of The Higgins Hotel New Orleans, Curio Collection by Hilton. We're delighted you enjoyed your stay, and we appreciate all your lovely compliments. We can't wait for your next visit!

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay and a nice change from hotels in the French quarter.
2 nachten verbleven in februari 2024
Reactie van General Manager op 1 mrt 2024
Dear Donna,The pleasure was all ours to welcome you to The Higgins Hotel New Orleans, Curio Collection by Hilton! We are so happy you had a lovely experience, and overall, we hope you had a great time in New Orleans. We look forward to seeing you again!

10/10 – Uitstekend

michael

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Very clean, easy to park, easy distance to attractions
2 nachten verbleven in februari 2024
Reactie van General Manager op 1 mrt 2024
Dear Michael,We always enjoy hearing from our guests. It's great to know that our clean, convenient accommodations and easily accessible parking impressed you. The next time you're in the area, please come see us again at The Higgins Hotel New Orleans, Curio Collection by Hilton!

2/10 – Ontzettend slecht

Marc

Terrible
1 nacht verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Dear Marc,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to reach out to us offline.

8/10 – Goed

Richard James Thompson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024

10/10 – Uitstekend

Drayton James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in januari 2024
Reactie van General Manager op 23 feb 2024
Dear James,It's wonderful to receive your outstanding rating of The Higgins Hotel New Orleans, Curio Collection by Hilton! We're proud that you had a great visit with us. Thank you for choosing to stay with us and we hope you'll return.

10/10 – Uitstekend

Raina

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Proximity to WWll Museum.
3 nachten verbleven in februari 2024
Reactie van General Manager op 21 feb 2024
Dear Raina,We're delighted you enjoyed our central location and proximity to WWll Museum. We trust you had the comfortable, welcoming experience we're known for and look forward to welcoming you back. Please return soon.

10/10 – Uitstekend

Elisa Lynn

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Dillon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We really enjoyed our stay.
2 nachten verbleven in februari 2024
Reactie van General Manager op 21 feb 2024
Dear Dillon,We're thrilled to hear that you had a wonderful stay with us! Your enjoyment is our top priority, and we're grateful for your positive feedback. We can't wait to welcome you back to The Higgins Hotel New Orleans, Curio Collection by Hilton!

10/10 – Uitstekend

Keith James

4 nachten verbleven in februari 2024

4/10 – Matig

DAVID

7 nachten verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff. Great location.
2 nachten verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Our amazing location and wonderful staff are just some of the reasons our guests enjoy staying at The Higgins Hotel New Orleans, Curio Collection by Hilton, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A lovely stay
1 nacht verbleven in februari 2024
Reactie van General Manager op 14 feb 2024
Dear Tracy,We are happy you had such a lovely stay at The Higgins Hotel New Orleans, Curio Collection by Hilton. Your comfort is our pleasure, so we hope you'll choose us again when you return to NOLA!

8/10 – Goed

Susan

4 nachten verbleven in februari 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to the WWII museum. Everything was clean and ready for us. Any concerns were quickly responded to.
3 nachten verbleven in februari 2024
Reactie van General Manager op 14 feb 2024
Dear Michael,We're delighted to hear about the convenience of our location and that everything met your expectations regarding cleanliness and readiness. Our team's prompt response to your concerns is part of our commitment to ensuring a comfortable stay for all our guests. Thank you for choosing The Higgins Hotel New Orleans, Curio Collection by Hilton, and we look forward to your next visit.

8/10 – Goed

Missye

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice rooms! Food very good but pricy! Parking next door/$50! Nice place but be prepared!
3 nachten verbleven in februari 2024
Reactie van General Manager op 7 feb 2024
Dear Missye,We're so happy to know that you enjoyed our amazing accommodations during your visit. We'll keep your other feedback in mind for the future, as we're always looking to improve. Please consider coming back to join us again soon!

10/10 – Uitstekend

Joyce

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff
1 nacht verbleven in februari 2024
Reactie van General Manager op 6 feb 2024
Dear Joyce,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come see us again soon at The Higgins Hotel New Orleans, Curio Collection by Hilton!

10/10 – Uitstekend

Tara

4 nachten verbleven in januari 2024

8/10 – Goed

Tracy L, Pagosa springs

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, quiet and beautiful. Only “negative” was the housekeeping service consistency. We were there 5 nights and room was only cleaned the first night, then I had to find housekeeper on 4th day and ask her to please come clean. Waitstaff in all dining/bar facilities were exceptional. The darn espresso machine broke the morning we arrived so sadly, we never got to truly experience the cute coffee shop. A beautiful hotel.
5 nachten verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
Dear Tracy,Welcoming you to The Higgins Hotel New Orleans, Curio Collection by Hilton was an honor! Thank you so much for taking the time to share what you enjoyed about your visit. We also appreciate you noting where we have room for improvement. The next time you visit, we hope to earn your five-star approval!

10/10 – Uitstekend

Karla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Traci

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Gordon, Atlanta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff and super clean hotel with a theme that honors war veterans
1 nacht verbleven in januari 2024
Reactie van General Manager op 30 jan 2024
Dear Gordon,Thank you for choosing The Higgins Hotel New Orleans, Curio Collection by Hilton, and for taking the time to share your lovely review. We are always proud to honor our veterans and appreciate you acknowledging our commitment to honoring their service. We look forward to welcoming you back any time you're heading back to New Orleans.

10/10 – Uitstekend

Marline

Reisde met familie
Positief: Voorzieningen
My nephew and I were in NOLA to visit the WW11 museum. It was so convenient to stay across the street in a lovely hotel that carried this theme in decor. The room we stayed in worked out perfectly for us with the hide a bed in the living room area. We were very comfortable and the room was immaculate. We ate breakfast in the restaurant and the food was delicious. We had two dinners in the rooftop Rosie’s which were also good. It would have been nice to see more variety on the upstairs menu in the way of non traditional LA fare. The restaurant downstairs offered gluten free bread but that wasn’t an option upstairs. Very polite service everywhere. Highly recommend.
3 nachten verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
Dear Marline,Thank you for the excellent review of your recent stay at The Higgins Hotel New Orleans, Curio Collection by Hilton. We're glad you and your nephew enjoyed your visit with us and our excellent accommodations, unique decor, delicious dining, and courteous service. Our team is very proud to be the official hotel of The National WWII Museum, and we're glad you found our location perfect for your experience at the museum. Your comments are important to us, and we'll use them as we continuously work to improve our menu offerings. It would be our pleasure to host you again in New Orleans, so come back soon.

10/10 – Uitstekend

William, Franklin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Herb Chissell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
would like covered access to museum
2 nachten verbleven in januari 2024
Reactie van General Manager op 14 jan 2024
Thank you for choosing The Higgins Hotel New Orleans, Curio Collection by Hilton for your stay and for sharing your feedback! Your comments regarding covered access to the museum will be considered as we strive to improve experiences for all future guests. We value your feedback as it helps us enhance the quality of our services. We hope to welcome you back, providing an even more exceptional stay.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Hotel!
Beautiful hotel. Comfortable beds. Lovely room. Friendly staff. Great bar! We loved our stay here and highly recommend it, especially if going to see the museum.
2 nachten verbleven in januari 2024
Reactie van General Manager op 14 jan 2024
Dear Susan,Thank you for taking the time to write such a wonderful review! We are thrilled you enjoyed your stay at The Higgins Hotel New Orleans, Curio Collection by Hilton. Your positive feedback on our beautiful decor, comfortable beds, and friendly staff is greatly appreciated, and your recommendation to museum visitors means a lot to us. We look forward to hosting you again for another outstanding stay.