2/10 – Ontzettend slecht
Samanta
23 feb 2026
Formal Complaint Regarding Undisclosed Cleaning Fee & Unprofessional Conduct – February 11, 2026 Stay
I am writing to formally address my experience at The Gotham Hotel regarding my Dayuse reservation on February 11, 2026 (3:00 PM – 11:00 PM).
I have stayed at your property 3–4 times previously and have always had positive experiences. That is why I returned. Unfortunately, this most recent visit was handled in a manner that was unprofessional and unacceptable.
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February 11, 2026 – Arrival (Approximately 3:00 PM)
Upon arrival, my friend and I were carrying multiple heavy decorations for a Valentine’s Day proposal. A blonde doorman opened the main entrance door. However, when it became clear that we were struggling to manage our belongings and access the elevator, he did not offer assistance.
A front desk employee instructed the doorman to help us upstairs. The doorman initially responded, “nah they got it,” before eventually escorting us up. Even then, he did not assist with carrying our items nor offer a luggage cart. As a returning guest, this level of service was disappointing and inconsistent with my prior experiences at the hotel.
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February 11, 2026 – Checkout (11:00 PM – 11:27 PM)
At approximately 11:00 PM, my partner and I were still actively cleaning the room, which contained rose petals, balloons, and proposal materials.
Between approximately 11:00 PM and 11:27 PM, the front desk called the room three separate times stating that our Dayuse period had ende
Samanta
2 nachten verbleven in april 2025
