Standaard kamer, 1 kingsize bed, bubbelbad | Individueel gedecoreerd, individueel gemeubileerd
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Beoordelingen van Niagara Falls Inn

2.5 out of 5
Niagara Falls Inn
7280 Lundy's Lane, Niagara Falls, ON

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 147 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 311 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 216 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 167 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 160 van 1001 beoordelingen" "

7,0/10

Netheid

7,2/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Didn’t stay here as they had water issue. They did give us an upgrade.
2 nachten verbleven in september 2020
Reactie van Management op 10 okt 2020
thank you for staying withus. We appreciate your feedback

10/10 – Uitstekend

Carol

2 nachten verbleven in augustus 2020
Reactie van Management op 4 okt 2020
Thank you for your review! We are happy to see you enjoyed your stay!

2/10 – Ontzettend slecht

Merv

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Run down!
We booked the jacuzzi room! Apon arival We walked into the room which was uncomfortably warm and the AC didnt work! It tried to kick in every 30 seconds or so which kept us up all night when we complained they already knew but didn't seem to care! We won't go back!
1 nacht verbleven in september 2020
Reactie van Management op 9 sep 2020
Thank you for your review. We are very sorry to hear your stay was not a pleasant one. We strive to provide the best possible experience to all our guests, and we missed the mark this time. We hope you will be willing to give us another chance to give you the stay you deserve.

6/10 – Redelijk

Ahmed

Reisde met een groep
Positief: Netheid
1 nacht verbleven in september 2020
Reactie van Management op 9 sep 2020
Thank you for your review. We appreciate your feedback and thank you for taking the time to let us know about your experience. We hope to see you again!

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in augustus 2020
Reactie van Management op 30 aug 2020
Thank you for contacting us. Yes our pool is open from 8 am to 11 pm. We can set up a swim time at check in.

8/10 – Goed

Amina

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
2 nachten verbleven in augustus 2020
Reactie van Management op 4 sep 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Night Away
The room across the hall was quite loud but they did time it down around 1030. Other than that it stay was exemplary. Thank you.
1 nacht verbleven in augustus 2020
Reactie van Management op 24 aug 2020
Thank you for your review! We’re sorry to hear about the noise issue you encountered. However, we’re happy to see you enjoyed your overall stay and hope to see you again!

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in augustus 2020
Reactie van Management op 19 aug 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in augustus 2020
Reactie van Management op 18 aug 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Show up after speaking to the hotel 3 separate times that day to find a hotel that is closed. No one bothered to call me to tell me this. No one apologized. What I was told was that I got "an upgrade". An upgrade to hide the fact that this closed hotel is being sold on Expedia and misrepresented. This is actually considered fraud. Spoke with 2 different Expedia agents who contacted the hotel. I received a $30 discount for being incoveinenced all weekend. They shipped us to a sister hotel which is km's away from our family. I would have never booked that hotel and would have cancelled my reservations if it wasn't for arriving at 8pm with kids who needed to go to bed. I will NEVER book here again and likely will not book through Expedia as they do not know if hotels are open or closed.
2 nachten verbleven in augustus 2020
Reactie van Management op 18 aug 2020
Thank you for your review. We are very sorry to hear about the issues you encountered and we would like to assure you your feedback is very important to us. We will pass your review on to the appropriate department. It is our sincerest hope that you will be willing to give us a chance to better serve you in the future.

8/10 – Goed

Lauren

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2020
Reactie van Management Department op 16 aug 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2020
Reactie van Management Department op 16 aug 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again

6/10 – Redelijk

Masud

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
It was not as great as the stay i had in July 2020 at the comfort inn across the street. Parking was free Lopep
1 nacht verbleven in augustus 2020
Reactie van Management op 18 aug 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 – Goed

Shawn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2020
Reactie van Management op 10 aug 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in juli 2020
Reactie van Management op 4 aug 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

8/10 – Goed

Claudine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The rooms are very spacious and clean
2 nachten verbleven in juli 2020
Reactie van Management Department op 3 aug 2020
Thank you for your review! We’re very happy to hear you enjoyed your stay with us. We look forward to seeing you again!

8/10 – Goed

Jose Noli

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I'd stay here again.
Clean, basic room. Great bed and pillows. Quiet. I'd stay here again.
2 nachten verbleven in maart 2020
Reactie van Management op 15 mrt 2020
Thank you for your glowing review! We’re very happy to hear you enjoyed your stay with us and are especially happy to see you enjoyed our bed and pillows. We look forward to seeing you again!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
sandra at the front desk was absolutely wonderful. the hotel itself is going through a renovation but the room is great and the pool is awesome
1 nacht verbleven in maart 2020
Reactie van Management op 15 mrt 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and would like to share your comment with our team whose we believe will be happy to see your feedback. We hope to see you again on your next trip to Niagara Falls!

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Didn’t like the extra charge for parking or the crowd of kids in the pool.
1 nacht verbleven in maart 2020
Reactie van Management op 15 mrt 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 – Goed

Leanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The jacuzzi tub didn't work but aside from that it was a good experience!
2 nachten verbleven in maart 2020
Reactie van Management op 10 mrt 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

10/10 – Uitstekend

Marie, Brantford

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff great price clean rooms very close to where we were going
2 nachten verbleven in maart 2020
Reactie van Management Department op 9 mrt 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020
Reactie van Front Desk op 9 mrt 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020
Reactie van Management op 8 mrt 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
close enough to downtown but far enough to get away from the hustle and bustle. plus it was VERY affordable!! and i was pleasantly surprised to have the $15 parking fee waived since i have a disabled parking permit. the front desk staff was very accommodating by giving us a main floor room, since the elevator was not working when we arrived.
1 nacht verbleven in februari 2020
Reactie van Management Department op 2 mrt 2020
Thank you for your review! We are very happy to hear you enjoyed your stay and would like to share your feedback with our team. It was a pleasure having your at our hotel and we are looking forward to see you again in the future.

6/10 – Redelijk

Babak, Richmond Hill

Reisde met partner
Positief: Netheid
They charged extra for parking and hotel fees! Staff not much friendly. Overall it was just ok
1 nacht verbleven in februari 2020
Reactie van Management Department op 22 feb 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
We stay at many hotels this has ti be one of the worst Staff was great though
1 nacht verbleven in februari 2020
Reactie van Management Department op 20 feb 2020
Thank you for your review. We are very sorry to hear your stay was not a pleasant one. We strive to provide the best possible experience to all our guests, and we missed the mark this time. We hope you will be willing to give us another chance to give you the stay you deserve.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
1 nacht verbleven in februari 2020
Reactie van Management Department op 21 feb 2020
Thank you for your rating. We’re sorry to hear your stay was satisfactory. We hope to have a chance to improve on that score in the future!

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The rooms were clean and tidy. Staff are friendly enough.
1 nacht verbleven in februari 2020
Reactie van Management Department op 18 feb 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 – Goed

Tiana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Management Department op 18 feb 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

10/10 – Uitstekend

Jp, Oshawa,ont

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I thought it was cool that there was arcade downstairs also a shuttle bus service to restaurants and events. The property itself was well maintained and clean and the staff was very helpful and courteous I would definitely stay again.
2 nachten verbleven in februari 2020
Reactie van Management Department op 18 feb 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

2/10 – Ontzettend slecht

Christian

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Management Department op 17 feb 2020
Thank you for your rating. We’re sorry to hear you did not enjoy your stay, and hope we will have a chance to serve you better in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean only thing walls are a little thin
1 nacht verbleven in februari 2020
Reactie van Management Department op 17 feb 2020
Thank you for your review. While we are sorry to hear you experienced some issues with your stay, we are happy to see that you enjoyed your visit overall. Rest assured your feedback is very important to us, and we will be working with our maintenance team to ensure all of our guests have the best experience. We hope to see you again in the future!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Management Department op 12 feb 2020
Thank you for your rating! We’re happy to hear you enjoyed your stay and look forward to seeing you again!

2/10 – Ontzettend slecht

William

Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Management Department op 9 feb 2020
Thank you for your rating. We are very sorry to see you did not enjoy your stay, and are disappointed we failed to meet any of your expectations. It is our hope to have an opportunity to give you the stay you deserve on a future visit to Niagara Falls.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2020
Reactie van Management Department op 3 feb 2020
Thank you for your glowing review! We’re very happy to hear you enjoyed your stay with us and are looking forward to see you again!

8/10 – Goed

Kinda

Reisde met familie
Positief: Personeel en service, comfort kamer
It’s just okay
Overall our stay was okay. If you’re looking for someplace to lay your head for the night and not concerned with 5 star amenities, then it’s the perfect place to stay. The gentleman at the front desk was polite and explained in detail all that I would be charged for our stay.
1 nacht verbleven in februari 2020
Reactie van Sincerely The Management Team op 2 feb 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 – Goed

Robert

Positief: Netheid, personeel en service en comfort kamer
having to pay for parking separate and also convivence fee for using wifi and having access to the pool was crapppy, but also think just because where it is all of them do that
4 nachten verbleven in januari 2020
Reactie van Sincerely The Management Team op 29 jan 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable...clean...shuttle to restaurants & casino...will definitely stay here again
2 nachten verbleven in december 2019
Reactie van Sincerely The Management Team op 21 jan 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 – Goed

Jennifer

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Sincerely The Management Team op 21 jan 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020
Reactie van Sincerely The Management Team op 20 jan 2020
Thank you for your rating. We are very sorry to see you did not enjoy your stay, and are disappointed we failed to meet any of your expectations. It is our hope to have an opportunity to give you the stay you deserve on a future visit to Niagara Falls.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Sincerely The Management Team op 15 jan 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 – Goed

Tom

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
Staff very friendly and welcoming. Lack of fitness centre and breakfast was disappointing but not a deal breaker
1 nacht verbleven in januari 2020
Reactie van Sincerely The Management Team op 12 jan 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

4/10 – Matig

Candie

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Hot tub jets did not work, and shower did not work in one of our rooms. No answer at front desk.
1 nacht verbleven in januari 2020
Reactie van Sincerely The Management Team op 13 jan 2020
Thank you for your review. We are very sorry to hear your stay was not a pleasant one. We strive to provide the best possible experience to all our guests, and we missed the mark this time. We hope you will be willing to give us another chance to give you the stay you deserve.

10/10 – Uitstekend

melissa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Letting my bf and I celbrate our aniversity
1 nacht verbleven in januari 2020
Reactie van Sincerely The Management Team op 12 jan 2020
Thank you for your glowing review! We’re very happy to hear you enjoyed your stay with us and are especially happy to see that our team member were able to assist you during your anniversary. We look forward to seeing you again!

8/10 – Goed

Simran

Negatief: Personeel en service
2 nachten verbleven in december 2019
Reactie van Comment from Hotel Management op 8 jan 2020
Thank you for your rating! We’re happy to hear you enjoyed your stay and look forward to seeing you again!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The room was very nice. However, we would have like to have had a fridge and safe in the suite. We also found that we had to run the shower for about 5 minutes before the water began to warm up
2 nachten verbleven in december 2019
Reactie van Sincerely The Management Team op 7 jan 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in januari 2020
Reactie van Sincerely The Management Team op 6 jan 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020
Reactie van Sincerely The Management Team op 6 jan 2020
Thank you for your rating. We’re sorry to hear your stay was satisfactory. We hope to have a chance to improve on that score in the future!

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The room smelled really bad, the shower was still dirty
1 nacht verbleven in december 2019
Reactie van Sincerely The Management Team op 6 jan 2020
Thank you for your review. We are very sorry to hear about the issues you encountered during your stay and we would like to assure you your feedback is very important to us. We will pass your review on to our Housekeeping management team to ensure this does not happen again. It is our sincerest hope that you will be willing to give us a chance to better serve you in the future.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, personeel en service
1 nacht verbleven in januari 2020
Reactie van Sincerely The Management Team op 5 jan 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.