Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 765 van 1264 beoordelingen" "
10 - Uitstekend
765
Gastenscore: 8 - Goed. 267 van 1264 beoordelingen" "
8 - Goed
267
Gastenscore: 6 - Redelijk. 117 van 1264 beoordelingen" "
6 - Redelijk
117
Gastenscore: 4 - Matig. 57 van 1264 beoordelingen" "
4 - Matig
57
Gastenscore: 2 - Ontzettend slecht. 58 van 1264 beoordelingen" "
2 - Ontzettend slecht
58
9,0/10
Netheid
8,8/10
Personeel en service
8,8/10
Voorzieningen
9,0/10
Staat van de accommodatie en faciliteiten
8,4/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
michele
Reisde met partner
15 mei 2023
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Een heel mooi hotel met heerlijk zwembad. Ontbijt is prima en de bedden zijn goed. Ligging is fantastisch. Dichtbij de diverse pretparken en gratis shuttle er naartoe. Winkels en grote outlet ook zeer vlakbij. Minpuntjes: personeel is niet erg vriendelijk. Doen hun ding maar dat is ook alles. Kan nog geen goedemorgen vanaf. Ligstoelen bij het zwembad zijn serieus aan vervanging toe.
michele
3 nachten verbleven in mei 2023
Reactie van Roan T op 29 mei 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority. I have shared your feedback with the leadership team.We hope to see you again!
8/10 – Goed
Zahira Perales
Reisde met familie en kleine kinderen
23 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy cómoda en todas las áreas. No había dispensador de jabón en el área del lavamanos.
Zahira Perales
4 nachten verbleven in mei 2024
10/10 – Uitstekend
Nisha
Reisde met familie
22 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
Nisha
5 nachten verbleven in mei 2024
10/10 – Uitstekend
Caitlyn
22 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
Caitlyn
2 nachten verbleven in mei 2024
8/10 – Goed
Luis J
Reisde met familie
22 mei 2024
Positief: Voorzieningen
Great place to stay, clean and free continental breakfast. The only dislike is that when booking on Expedia there was so clarity on parking. So they charge $26 dollar a night plus tax .
Luis J
3 nachten verbleven in mei 2024
10/10 – Uitstekend
Nelson
22 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very safe and clean, also has free transportation
Nelson
6 nachten verbleven in mei 2024
10/10 – Uitstekend
Maria
21 mei 2024
Positief: Netheid
Maria
7 nachten verbleven in mei 2024
Reactie van Guest Services op 23 mei 2024
Thank you for staying with us. We appreciate your feedback!
10/10 – Uitstekend
mary cathleen
Reisde met familie
20 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i like the facility, very clean
mary cathleen
3 nachten verbleven in mei 2024
Reactie van Maria R. op 20 mei 2024
Dear Mary Cathleen,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!
10/10 – Uitstekend
Adriel
19 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
Adriel
2 nachten verbleven in februari 2024
Reactie van Maria R. op 19 mei 2024
Dear Adriel,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!
10/10 – Uitstekend
MONICA
Reisde met partner
18 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place!! good location.
MONICA
1 nacht verbleven in mei 2024
Reactie van Maria R. op 19 mei 2024
Dear Monica,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!
10/10 – Uitstekend
humberto
Reisde met familie
15 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ubicacion
humberto
1 nacht verbleven in mei 2024
Reactie van TPS op 16 mei 2024
Dear Humberto,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. The team will be please to know that we exceeded your expectations. We look forward to seeing you in the future! Regards, Rosie ThuoAssistant General Manager
8/10 – Goed
CARLOS
Reisde met familie
14 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is new everithing look new
CARLOS
5 nachten verbleven in mei 2024
Reactie van Maria R. op 14 mei 2024
Dear Carlos,Thank you for taking your time to complete this survey and for giving us an excellent score. We are delighted to find out that you enjoyed your stay with us. We are looking forward to welcoming you back soon!
10/10 – Uitstekend
Cristofer
Reisde met een groep
13 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice and comfy stay for my friends and I as we went to Disney World. Hotel staff were very kind and helpful. Only 2 things: 1) I wish they had a higher frequency for clean linens, believe it was every 3 days but given most people are going to be sweaty, it would be nice to come back to more clean towels. 2) Better transportation system for Disney Parks. Not sure if that’s within the hotel’s control or the service they contract with, but I wish they had more pickup and drop off times and locations. It was pretty inconvenient that the only place we can get dropped off and picked up at was Epcot.
Cristofer
5 nachten verbleven in april 2024
Reactie van Maria R. op 13 mei 2024
Dear Cristopher,Thank you for taking the time to complete our survey! It was wonderful having you stay with us during your time in Orlando. Our team works hard to ensure that every guest has an exceptional stay.Providing the highest level of hospitality is our number one priority. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this inconvenience from occurring in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
10/10 – Uitstekend
Angela Margaret
Reisde met familie
12 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean, the pool lovely and the staff were amazing and helpful. There isn’t really anything within walking distance and I recommend Uber over a taxi cab. The shuttle to the theme parks isn’t continuous and it doesn’t go to Magic Kingdom. The longest we waited for an Uber was eight minutes. We would stay here again.
Angela Margaret
3 nachten verbleven in mei 2024
Reactie van Maria R. op 12 mei 2024
Dear Angela,Thank you for staying with us and for the excellent score! We're delighted to find out that you enjoyed your stay with us. We're look forward to seeing you again soon!
6/10 – Redelijk
Cristina
Reisde met familie
10 mei 2024
Nice stay. Rooms are clean. Pool is nice. Staff was nice. Didn’t know that parking was $18 a day until we got there to check in. hotel is away from all the traffic thankfully. It was a good stay. They offer free shuttle to/from the parks but only one time per day.
Cristina
1 nacht verbleven in april 2024
Reactie van Guest Services op 12 mei 2024
Thank you for taking the time to share your thoughts regarding parking fee issues. I appreciate you bringing it to our attention. I will share your message with the leadership team.
10/10 – Uitstekend
Hazel V
1 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Big rooms, nice breakfast and friendly service!
Hazel V
4 nachten verbleven in april 2024
Reactie van Guest Services op 2 mei 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!
10/10 – Uitstekend
John
26 apr 2024
Positief: Staat van de accommodatie en faciliteiten
John
3 nachten verbleven in april 2024
Reactie van Cristina P. op 27 apr 2024
Thank you for staying with and for taking the time to share your feedback. We appreciate the excellent score and we are looking forward to welcoming you back soon.
10/10 – Uitstekend
Jane
22 apr 2024
Jane
2 nachten verbleven in april 2024
Reactie van Maria R. op 12 mei 2024
Dear Jane,Thank you for staying with us and for taking your time to complete this survey! We're look forward to hosting you again soon!
6/10 – Redelijk
Richard
20 apr 2024
Richard
2 nachten verbleven in april 2024
Reactie van Guest Services op 12 mei 2024
Thank you for staying with us. We appreciate your feedback!
6/10 – Redelijk
SURESH
Reisde met familie
19 apr 2024
Positief: Personeel en service
Decent
SURESH
3 nachten verbleven in april 2024
Reactie van Guest Services op 20 apr 2024
Thank you for staying with us. We appreciate your feedback!
10/10 – Uitstekend
heather
16 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
heather
7 nachten verbleven in april 2024
Reactie van Guest Services op 18 apr 2024
Thank you for staying with us. We appreciate your feedback!
10/10 – Uitstekend
Demi
16 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a nice stay and very close to shopping and site seeing, but without being in the midst of the crowd.
Demi
2 nachten verbleven in april 2024
Reactie van Guest Services op 18 apr 2024
Dear Demi,Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit. Please consider coming back to join us again soon.
10/10 – Uitstekend
ALEJANDRO
11 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buena situación y personal muy amable y servicial. El lugar limpio y con buen mantenimiento.
ALEJANDRO
4 nachten verbleven in maart 2024
Reactie van Guest Services op 13 apr 2024
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!
8/10 – Goed
Gina
9 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel. We enjoyed our night here with our kids. The loved the pool.
Gina
1 nacht verbleven in april 2024
Reactie van Guest Services op 11 apr 2024
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!
6/10 – Redelijk
Mary
8 apr 2024
Positief: Netheid, personeel en service
Mary
3 nachten verbleven in april 2024
Reactie van Guest Services op 11 apr 2024
Thank you for staying with us. We appreciate your feedback!
10/10 – Uitstekend
Judith
8 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean Room
Judith
5 nachten verbleven in maart 2024
Reactie van Guest Services op 11 apr 2024
Thank you for staying with us. We appreciate your feedback!
6/10 – Redelijk
Kelly
Reisde met partner
6 apr 2024
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
When I checked in at the desk at 7pm my room wasn’t even ready. The receptionist left me at the desk for 20min before another one took over. When I arrived at the room there was a loud buzzing noise in my room that I thought would die down but ended up not so I had to turn the air con off due to the loud noise. there were also dirty dishes in the washer and the sink when I arrived. When the room was cleaned the following day the sheets were never changed. They just re made the bed with the same sheets and the trash was never changed. When I went for check out at 11 the lady at the desk was very combative with me when I tried to explain the loud buzzing noise and even showed her a video of what I was dealing with and just said ok that’s fine. Over all the resort was nice and PART of the staff was curtious. The facility’s around the area were niice to include the gym and the game room Was fun
Kelly
3 nachten verbleven in april 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
8/10 – Goed
Cristina
Reisde met familie
5 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay. Offered shuttle to Sea World. Traffic is horrible.
Cristina
2 nachten verbleven in april 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for sharing your valuable feedback. We are delighted you enjoyed our ammenities. It would be an honor to welcome you back for an even better stay in the future.
10/10 – Uitstekend
Linda
Reisde met familie en kleine kinderen
4 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything, except I was told I couldn't have my puppy by the pool on a leash, where as another patron had their pit bull, and mine was a Pomeranian!
Linda
5 nachten verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! However, we're glad you enjoyed our lovely property. Thank you for choosing to stay with us and we hope you'll return.
6/10 – Redelijk
Hossam
1 apr 2024
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Online it says the pool was heated it was not. Besides that, it was a great stay.
Hossam
2 nachten verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
4/10 – Matig
Sunita
Reisde met familie en kleine kinderen
1 apr 2024
Negatief: Netheid, voorzieningen
The windows were dirty and the rooms when serviced was done halfway. The carpet was sticky below your feet like if it was never deep cleaned for a long while.
Sunita
8 nachten verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
6/10 – Redelijk
GURKAMALPREET
Reisde met partner
1 apr 2024
Positief: Netheid, personeel en service
we stayed there for 4 nights and our room was only cleaned ones.
GURKAMALPREET
4 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Dear valued guest, The account from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
8/10 – Goed
Andrea
Reisde met familie
1 apr 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We did one of the family suites (331) because of the amount of kids and it was perfect size. i would recommend some TLC (fix cabinet doors,fix some paint, and minor repairs in the kitchenette) through out the suite because they get used and abused a little more then the standard rooms and noticed things throughout our stay but overall well worth the price and gave my husband and i a space for some quiet after the kids were put to bed. The staff was wonderful and very helpful and the breakfast selection was on point but be sure to get there early its soo good it goes fast! And bonus theres an arcade on site to keep the kids in one location safe and occupied!
Andrea
1 nacht verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for your recent stay, and we appreciate you sharing your valuable comments. Please accept our apologies, we will certainly address the issues you raised internally and work with our leadership team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.
8/10 – Goed
Manish
Reisde met familie
31 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Limited dining options nearby.
Manish
3 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for your recent stay with us.
8/10 – Goed
Aaron
Reisde met familie en kleine kinderen
30 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close and easy to get to the attractions.
cold pool -
Aaron
4 nachten verbleven in maart 2024
Reactie van Guest Services op 31 mrt 2024
Thank you for your recent stay with us.
8/10 – Goed
Maria
25 mrt 2024
No
Maria
1 nacht verbleven in maart 2024
Reactie van Guest Services op 28 mrt 2024
Thank you for staying with us. We appreciate your feedback!
10/10 – Uitstekend
Erica
21 mrt 2024
Erica
3 nachten verbleven in maart 2024
Reactie van Guest Services op 11 apr 2024
Thank you for staying with us. We appreciate your feedback!
6/10 – Redelijk
Tracee
Reisde met familie, Reisde met familie en kleine kinderen
16 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean property but didn’t give us anything to wash dishes pool towels are not always refilled and breakfast mediocre oh and charging for parking is ridiculous
Tracee
2 nachten verbleven in maart 2024
Reactie van Guest Services op 16 mrt 2024
Dear Valued Guest, Thank you for being our guest and sharing your feedback, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.
10/10 – Uitstekend
Marco
11 mrt 2024
Marco
2 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for your recent stay with us.
10/10 – Uitstekend
Isa
Reisde met familie en kleine kinderen
7 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. The parking wasn’t included and the stay was already expensive for the two nights. The breakfast was really good.
Isa
2 nachten verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Dear Isa,We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! As you mentioned, we charge a parking fee, and that information is on our website. However, we're glad you enjoyed our lovely property and delicious breakfast. Thank you for choosing to stay with us and we hope you'll return.
10/10 – Uitstekend
Kaitlyn
6 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kaitlyn
1 nacht verbleven in maart 2024
Reactie van Guest Services op 14 mrt 2024
Thank you so much for staying with us!
8/10 – Goed
Fedoua
28 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was perfect to enjoy the Buena Vista Lake area
Fedoua
5 nachten verbleven in januari 2024
Reactie van General Manager op 4 mrt 2024
Dear Fedoua,Thank you for choosing to stay with us at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Our goal is to provide every guest with a wonderful experience, so we're glad you enjoyed your visit. If there was anything we could've done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.
6/10 – Redelijk
Irlanda
Reisde met familie
25 feb 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Overall decent place to stay, just $29.00 dollars per night for parking.. It’s too much.
I spent 3 nights so I paid $90.00 extra at the final bill
Irlanda
2 nachten verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Dear Irlanda,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed your stay overall, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.
8/10 – Goed
Anthony
24 feb 2024
Anthony
1 nacht verbleven in februari 2024
Reactie van Guest Services op 21 mrt 2024
Thank you so much for staying with us!
10/10 – Uitstekend
Amee
Reisde met een groep
24 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the kitchen area-
Amee
1 nacht verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Dear Amee,Thank you so much for taking the time to share your thoughts with us. Receiving recognition for our well-appointed suites is always appreciated. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
10/10 – Uitstekend
Penny
Reisde met familie
22 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a short stay, but nice.
Penny
1 nacht verbleven in februari 2024
Reactie van General Manager op 25 feb 2024
Dear Penny,It warms our hearts to know that you had a nice stay with us, no matter how short it was! Thank you so much for the perfect rating and we cannot wait to see you again in the future.
6/10 – Redelijk
Oneivi
Reisde met familie
19 feb 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room we got was dirty, shower dirty, kitchen dirty, furniture old and worn. Room walls needed paint, stained all over bathroom walls, limited and small trash cans.
Oneivi
2 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Thank you for your recent stay, and we appreciate you sharing your valuable comments. It's disappointing to hear we were unable to meet your expectations and that you were disappointed with the quality of our accommodations. Please accept our apologies if your room had not been cleaned and prepared to our usual high standards; we will certainly address the issues you raised internally and work with our housekeeping team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.
8/10 – Goed
Jennie
Reisde met familie
19 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Young lady who checked me in seemed very flaky. She couldn't find my second reservation so I had to get with Expedia and have them deal with her. . . also I specifically said yes to housekeeping every day of stay but room was only cleaned once. I like extra pillows in the closet and my second room didn't have hair dryer. Bed comfortable. Overall good stay.
Jennie
3 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Jennie,Thank you for sharing your experience at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. We're glad the bed was comfortable, and you had a good stay overall. We'll address the concerns regarding check-in and housekeeping to ensure a smoother experience in the future. Your feedback is invaluable for our improvement, and we hope to see you again in the future!
2/10 – Ontzettend slecht
Omar, Miami
Reisde met familie
19 feb 2024
Negatief: Staat van de accommodatie en faciliteiten
Breakfast didn’t care for. My room was not cleaned had to call front desk and ask for clean towels.
Omar
2 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Omar,Thank you so much for the feedback. We're sorry to hear about any disappointment in the service you received, as well as the cleanliness of our accommodations. These matters are incredibly important to us, so we will be sure to discuss your comments internally and make improvements where necessary. Please consider giving us another chance soon; we're confident we can impress you.
10/10 – Uitstekend
Theme
Reisde met familie
19 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel , just a little bit too far to be walkable ! 15 minute walk to Starbucks , domino’s, Olive Garden but 45 minute walk to Disney springs ! For Disney springs easy bus ride gets you there ! Other than that hotel and staff are great , even hallways are clean and spacious , definitely worth another visit !
Theme
14 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Theme,Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for taking the time to share your delightful, five-star review. We are thrilled that you were impressed with everything from our amazing staff and clean, spacious accommodations to our great location. We look forward to welcoming you back on future trips to the Orlando area.