Een bureau, een laptopwerkplek, een strijkplank/strijkijzer

Beoordelingen van TownePlace Suites by Marriott Orlando Theme Parks/Lake Buena Vista

3.5 out of 5

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 765 van 1264 beoordelingen" "
Gastenscore: 8 - Goed. 267 van 1264 beoordelingen" "
Gastenscore: 6 - Redelijk. 117 van 1264 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1264 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1264 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

michele

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Een heel mooi hotel met heerlijk zwembad. Ontbijt is prima en de bedden zijn goed. Ligging is fantastisch. Dichtbij de diverse pretparken en gratis shuttle er naartoe. Winkels en grote outlet ook zeer vlakbij. Minpuntjes: personeel is niet erg vriendelijk. Doen hun ding maar dat is ook alles. Kan nog geen goedemorgen vanaf. Ligstoelen bij het zwembad zijn serieus aan vervanging toe.
3 nachten verbleven in mei 2023
Reactie van Roan T op 29 mei 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority. I have shared your feedback with the leadership team.We hope to see you again!

8/10 – Goed

Zahira Perales

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy cómoda en todas las áreas. No había dispensador de jabón en el área del lavamanos.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Nisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Caitlyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
2 nachten verbleven in mei 2024

8/10 – Goed

Luis J

Reisde met familie
Positief: Voorzieningen
Great place to stay, clean and free continental breakfast. The only dislike is that when booking on Expedia there was so clarity on parking. So they charge $26 dollar a night plus tax .
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Nelson

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very safe and clean, also has free transportation
6 nachten verbleven in mei 2024

10/10 – Uitstekend

Maria

Positief: Netheid
7 nachten verbleven in mei 2024
Reactie van Guest Services op 23 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

mary cathleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i like the facility, very clean
3 nachten verbleven in mei 2024
Reactie van Maria R. op 20 mei 2024
Dear Mary Cathleen,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Uitstekend

Adriel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
2 nachten verbleven in februari 2024
Reactie van Maria R. op 19 mei 2024
Dear Adriel,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Uitstekend

MONICA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place!! good location.
1 nacht verbleven in mei 2024
Reactie van Maria R. op 19 mei 2024
Dear Monica,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Uitstekend

humberto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ubicacion
1 nacht verbleven in mei 2024
Reactie van TPS op 16 mei 2024
Dear Humberto,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. The team will be please to know that we exceeded your expectations. We look forward to seeing you in the future! Regards, Rosie ThuoAssistant General Manager

8/10 – Goed

CARLOS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is new everithing look new
5 nachten verbleven in mei 2024
Reactie van Maria R. op 14 mei 2024
Dear Carlos,Thank you for taking your time to complete this survey and for giving us an excellent score. We are delighted to find out that you enjoyed your stay with us. We are looking forward to welcoming you back soon!

10/10 – Uitstekend

Cristofer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice and comfy stay for my friends and I as we went to Disney World. Hotel staff were very kind and helpful. Only 2 things: 1) I wish they had a higher frequency for clean linens, believe it was every 3 days but given most people are going to be sweaty, it would be nice to come back to more clean towels. 2) Better transportation system for Disney Parks. Not sure if that’s within the hotel’s control or the service they contract with, but I wish they had more pickup and drop off times and locations. It was pretty inconvenient that the only place we can get dropped off and picked up at was Epcot.
5 nachten verbleven in april 2024
Reactie van Maria R. op 13 mei 2024
Dear Cristopher,Thank you for taking the time to complete our survey! It was wonderful having you stay with us during your time in Orlando. Our team works hard to ensure that every guest has an exceptional stay.Providing the highest level of hospitality is our number one priority. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this inconvenience from occurring in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Uitstekend

Angela Margaret

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean, the pool lovely and the staff were amazing and helpful. There isn’t really anything within walking distance and I recommend Uber over a taxi cab. The shuttle to the theme parks isn’t continuous and it doesn’t go to Magic Kingdom. The longest we waited for an Uber was eight minutes. We would stay here again.
3 nachten verbleven in mei 2024
Reactie van Maria R. op 12 mei 2024
Dear Angela,Thank you for staying with us and for the excellent score! We're delighted to find out that you enjoyed your stay with us. We're look forward to seeing you again soon!

6/10 – Redelijk

Cristina

Reisde met familie
Nice stay. Rooms are clean. Pool is nice. Staff was nice. Didn’t know that parking was $18 a day until we got there to check in. hotel is away from all the traffic thankfully. It was a good stay. They offer free shuttle to/from the parks but only one time per day.
1 nacht verbleven in april 2024
Reactie van Guest Services op 12 mei 2024
Thank you for taking the time to share your thoughts regarding parking fee issues. I appreciate you bringing it to our attention. I will share your message with the leadership team.

10/10 – Uitstekend

Hazel V

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Big rooms, nice breakfast and friendly service!
4 nachten verbleven in april 2024
Reactie van Guest Services op 2 mei 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 – Uitstekend

John

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Cristina P. op 27 apr 2024
Thank you for staying with and for taking the time to share your feedback. We appreciate the excellent score and we are looking forward to welcoming you back soon.

10/10 – Uitstekend

Jane

2 nachten verbleven in april 2024
Reactie van Maria R. op 12 mei 2024
Dear Jane,Thank you for staying with us and for taking your time to complete this survey! We're look forward to hosting you again soon!

6/10 – Redelijk

Richard

2 nachten verbleven in april 2024
Reactie van Guest Services op 12 mei 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Redelijk

SURESH

Reisde met familie
Positief: Personeel en service
Decent
3 nachten verbleven in april 2024
Reactie van Guest Services op 20 apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Guest Services op 18 apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Demi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a nice stay and very close to shopping and site seeing, but without being in the midst of the crowd.
2 nachten verbleven in april 2024
Reactie van Guest Services op 18 apr 2024
Dear Demi,Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit. Please consider coming back to join us again soon.

10/10 – Uitstekend

ALEJANDRO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buena situación y personal muy amable y servicial. El lugar limpio y con buen mantenimiento.
4 nachten verbleven in maart 2024
Reactie van Guest Services op 13 apr 2024
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!

8/10 – Goed

Gina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel. We enjoyed our night here with our kids. The loved the pool.
1 nacht verbleven in april 2024
Reactie van Guest Services op 11 apr 2024
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!

6/10 – Redelijk

Mary

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Guest Services op 11 apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Judith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean Room
5 nachten verbleven in maart 2024
Reactie van Guest Services op 11 apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Redelijk

Kelly

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
When I checked in at the desk at 7pm my room wasn’t even ready. The receptionist left me at the desk for 20min before another one took over. When I arrived at the room there was a loud buzzing noise in my room that I thought would die down but ended up not so I had to turn the air con off due to the loud noise. there were also dirty dishes in the washer and the sink when I arrived. When the room was cleaned the following day the sheets were never changed. They just re made the bed with the same sheets and the trash was never changed. When I went for check out at 11 the lady at the desk was very combative with me when I tried to explain the loud buzzing noise and even showed her a video of what I was dealing with and just said ok that’s fine. Over all the resort was nice and PART of the staff was curtious. The facility’s around the area were niice to include the gym and the game room Was fun
3 nachten verbleven in april 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 – Goed

Cristina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay. Offered shuttle to Sea World. Traffic is horrible.
2 nachten verbleven in april 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for sharing your valuable feedback. We are delighted you enjoyed our ammenities. It would be an honor to welcome you back for an even better stay in the future.

10/10 – Uitstekend

Linda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything, except I was told I couldn't have my puppy by the pool on a leash, where as another patron had their pit bull, and mine was a Pomeranian!
5 nachten verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! However, we're glad you enjoyed our lovely property. Thank you for choosing to stay with us and we hope you'll return.

6/10 – Redelijk

Hossam

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Online it says the pool was heated it was not. Besides that, it was a great stay.
2 nachten verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

4/10 – Matig

Sunita

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen
The windows were dirty and the rooms when serviced was done halfway. The carpet was sticky below your feet like if it was never deep cleaned for a long while.
8 nachten verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

6/10 – Redelijk

GURKAMALPREET

Reisde met partner
Positief: Netheid, personeel en service
we stayed there for 4 nights and our room was only cleaned ones.
4 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Dear valued guest, The account from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 – Goed

Andrea

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We did one of the family suites (331) because of the amount of kids and it was perfect size. i would recommend some TLC (fix cabinet doors,fix some paint, and minor repairs in the kitchenette) through out the suite because they get used and abused a little more then the standard rooms and noticed things throughout our stay but overall well worth the price and gave my husband and i a space for some quiet after the kids were put to bed. The staff was wonderful and very helpful and the breakfast selection was on point but be sure to get there early its soo good it goes fast! And bonus theres an arcade on site to keep the kids in one location safe and occupied!
1 nacht verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for your recent stay, and we appreciate you sharing your valuable comments. Please accept our apologies, we will certainly address the issues you raised internally and work with our leadership team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.

8/10 – Goed

Manish

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Limited dining options nearby.
3 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for your recent stay with us.

8/10 – Goed

Aaron

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close and easy to get to the attractions. cold pool -
4 nachten verbleven in maart 2024
Reactie van Guest Services op 31 mrt 2024
Thank you for your recent stay with us.

8/10 – Goed

Maria

No
1 nacht verbleven in maart 2024
Reactie van Guest Services op 28 mrt 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Erica

3 nachten verbleven in maart 2024
Reactie van Guest Services op 11 apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Redelijk

Tracee

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean property but didn’t give us anything to wash dishes pool towels are not always refilled and breakfast mediocre oh and charging for parking is ridiculous
2 nachten verbleven in maart 2024
Reactie van Guest Services op 16 mrt 2024
Dear Valued Guest, Thank you for being our guest and sharing your feedback, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

10/10 – Uitstekend

Marco

2 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for your recent stay with us.

10/10 – Uitstekend

Isa

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. The parking wasn’t included and the stay was already expensive for the two nights. The breakfast was really good.
2 nachten verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Dear Isa,We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! As you mentioned, we charge a parking fee, and that information is on our website. However, we're glad you enjoyed our lovely property and delicious breakfast. Thank you for choosing to stay with us and we hope you'll return.

10/10 – Uitstekend

Kaitlyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Services op 14 mrt 2024
Thank you so much for staying with us!

8/10 – Goed

Fedoua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was perfect to enjoy the Buena Vista Lake area
5 nachten verbleven in januari 2024
Reactie van General Manager op 4 mrt 2024
Dear Fedoua,Thank you for choosing to stay with us at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Our goal is to provide every guest with a wonderful experience, so we're glad you enjoyed your visit. If there was anything we could've done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 – Redelijk

Irlanda

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Overall decent place to stay, just $29.00 dollars per night for parking.. It’s too much. I spent 3 nights so I paid $90.00 extra at the final bill
2 nachten verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Dear Irlanda,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed your stay overall, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

8/10 – Goed

Anthony

1 nacht verbleven in februari 2024
Reactie van Guest Services op 21 mrt 2024
Thank you so much for staying with us!

10/10 – Uitstekend

Amee

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the kitchen area-
1 nacht verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Dear Amee,Thank you so much for taking the time to share your thoughts with us. Receiving recognition for our well-appointed suites is always appreciated. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 – Uitstekend

Penny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a short stay, but nice.
1 nacht verbleven in februari 2024
Reactie van General Manager op 25 feb 2024
Dear Penny,It warms our hearts to know that you had a nice stay with us, no matter how short it was! Thank you so much for the perfect rating and we cannot wait to see you again in the future.

6/10 – Redelijk

Oneivi

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room we got was dirty, shower dirty, kitchen dirty, furniture old and worn. Room walls needed paint, stained all over bathroom walls, limited and small trash cans.
2 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Thank you for your recent stay, and we appreciate you sharing your valuable comments. It's disappointing to hear we were unable to meet your expectations and that you were disappointed with the quality of our accommodations. Please accept our apologies if your room had not been cleaned and prepared to our usual high standards; we will certainly address the issues you raised internally and work with our housekeeping team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.

8/10 – Goed

Jennie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Young lady who checked me in seemed very flaky. She couldn't find my second reservation so I had to get with Expedia and have them deal with her. . . also I specifically said yes to housekeeping every day of stay but room was only cleaned once. I like extra pillows in the closet and my second room didn't have hair dryer. Bed comfortable. Overall good stay.
3 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Jennie,Thank you for sharing your experience at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. We're glad the bed was comfortable, and you had a good stay overall. We'll address the concerns regarding check-in and housekeeping to ensure a smoother experience in the future. Your feedback is invaluable for our improvement, and we hope to see you again in the future!

2/10 – Ontzettend slecht

Omar, Miami

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Breakfast didn’t care for. My room was not cleaned had to call front desk and ask for clean towels.
2 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Omar,Thank you so much for the feedback. We're sorry to hear about any disappointment in the service you received, as well as the cleanliness of our accommodations. These matters are incredibly important to us, so we will be sure to discuss your comments internally and make improvements where necessary. Please consider giving us another chance soon; we're confident we can impress you.

10/10 – Uitstekend

Theme

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel , just a little bit too far to be walkable ! 15 minute walk to Starbucks , domino’s, Olive Garden but 45 minute walk to Disney springs ! For Disney springs easy bus ride gets you there ! Other than that hotel and staff are great , even hallways are clean and spacious , definitely worth another visit !
14 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Theme,Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for taking the time to share your delightful, five-star review. We are thrilled that you were impressed with everything from our amazing staff and clean, spacious accommodations to our great location. We look forward to welcoming you back on future trips to the Orlando area.