3 buitenzwembaden

Beoordelingen van The Sands at Grace Bay

4 out of 5
The Sands at Grace Bay
Grace Bay Beach, Providenciales

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 570 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 266 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 1004 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Matthew

Reisde met familie
Better options for price.
7 nachten verbleven in mei 2024

10/10 – Uitstekend

RUSSELL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean beautiful beach on property. Very clean
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property all around. All staff were very happy and eager to help!! Would definitely recommend.
5 nachten verbleven in mei 2024

6/10 – Redelijk

Wai

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Rachel, Lees Summit

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Access to a beautiful beach 🏖 at Sands of Grace Bay
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our room at the Sands. It’s close to shopping and dining and the restaurant on site was very good. Eating and drinking in Turks and Caicos is very expensive but they have beach cruiser bikes you can borrow and take a quick ride down to the grocery store to pick up some food and drinks and go check out the cute town with fun shopping and restaurants. The room had, a nice little kitchenette and separate living space from the bedroom. We would absolutely stay here again, especially if we take our kids so they can have their own bedroom. The pool was super nice and the staff was awesome! Facility was very clean.
2 nachten verbleven in april 2024

6/10 – Redelijk

Scott, Ravenna

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Overall property was nice. We didn’t get a welcome drink upon arrival. The staff at the restaurant were very unhappy and could see it on their Faces. Maybe they are limited in staff but no one was overly friendly.
5 nachten verbleven in april 2024

6/10 – Redelijk

Alexandra, wayne

Reisde met familie
Average at best. Would not return.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Delisa N

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed staying at the Sands… it is a great location and close to downtown shops
5 nachten verbleven in april 2024

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelent customer service
6 nachten verbleven in april 2024

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property, great location and the entire staff is very friendly and helpful
8 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Faria

Reisde met familie
Negatief: Personeel en service
We couldnt sleep. Our room 3311 was next to a generator. Noise all night. Toilet was running. No racks to hang your towel. No complementary water in the rooms.We payed 385 u.s. per night. Conceige was hilarious. They didnt know when places open or close. Overall they just didnt care. Would not recommend this place.
3 nachten verbleven in april 2024
Reactie van Robyn op 11 apr 2024
Dear Farah, Thank you for letting us know about your stay.We are sorry to learn of the issues you experienced. We appreciate you letting us know and really hoped to have had an opportunity to assist you during your stay. Kindly know, we are not sure what noise you would have heard, rest assured there are no generators in any of our rooms or guest room buildings. Thank you for letting us know about the toilet running and will have that corrected. Regarding bottled water, indeed you are correct, this is not something we provide in our rooms, and we do not advertise that we do. We were quite surprised and concerned about your experience with our concierge and would like to know more. We usually have very nice remarks about her. When you have a moment will you kindly email me at robyn.jennings@thesandtc.com and we can arrange a time in which I can call you.Again, we appreciate your feedback as it provides us an opportunity to either praise a member of our staff or correct any short comings in our product or services. Sincerely,Robyn Jennings

8/10 – Goed

Megan

Reisde met familie
Positief: Netheid, voorzieningen
This property is small and cute and great for a quiet family vacation. The room we stayed in could use some updates (hooks were missing, microwave didn't work) but was large enough to accommodate us. The concierge was not friendly nor knowledgeable- talking to other visitors was much more helpful! The rest of the staff were friendly and helpful. The Sands offers a free shuttle to their sister hotels. We went to the Shore Club where the staff were extremely rude and would not even allow us to sit in their chairs after purchasing beverages. If a shuttle is offered, it seems odd that you can't use the amenities there or purchase a day pass to use them. The only other downfall we found was it was very difficult to locate snacks or water. The gift shop closed early and for a large portion of the afternoon for lunch break. Vending machines on the property would be ideal!
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Alyson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van barbara op 31 mrt 2024
Hello Alyson, Thank you for taking the time to share your kind feedback, we appreciate you.

8/10 – Goed

Corinne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van barbara op 31 mrt 2024
Hello Corinne, thank you for taking the time to share your kind feedback, we appreciate you.

2/10 – Ontzettend slecht

Hemal

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
BEWARE!! The pictures online are FALSE ADVERTISEMENT!! The room I received does not reflect the photos the hotel has posted online of the room. When confronting management about this issue I was told that the room pictured online does not even exist anymore. Despite not receiving the room that I paid for, hotel management was not helpful in resolving this issue. Absolutely lacked proper communication and were extremely stubborn. Do not recommend!!
4 nachten verbleven in maart 2024
Reactie van Claudine op 27 mrt 2024
Dear Hemal,Thank you for your feedback on your recent stay with us. We were happy to have spoken with your during stay and upon departure. The Expedia picture online is a Junior Suite Courtyard on the third floor. The room you reserved is exactly the same layout and amenities as that room on the third floor. The only exception is your room was on the first floor.The manager explained we were unable to move you to the third-floor location as all the Junior Courtyard rooms were already occupied or reserved and you expressed not wanting to move. Kindly note all of our rooms were renovated in the fall/winter of 2023 with new furniture as noted: sofa sleeper, armchair, sofa rug, coffee table, side table, headboard, bed frame, new full kitchenette (sink, faucet, refrigerator, microwave, back splash, new bathroom vanity, bathroom mirror, new bathroom light, bathroom faucet, bathroom amenity shelf, dresser drawer, and lighting switches, and ceiling fan. We are sorry the room was missing a tall mirror and bathrobe hook, and we installed them the next day. If we may be of further assistance, please let me know. Kind regards,Claudine BoyceDuty Manager

10/10 – Uitstekend

Kandice

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked how nice the property was and how comfortable the beds were. It was very convenient, and the restaurant had good food.
1 nacht verbleven in februari 2024
Reactie van Barbara op 25 mrt 2024
Hello Kandice, thank you for such kind words, we appreciate you.

8/10 – Goed

padmaja

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
well maintained
3 nachten verbleven in maart 2024
Reactie van Barbara op 23 mrt 2024
Thank you Padmaja for taking the time to share your kind feedback, we appreciate you.

10/10 – Uitstekend

GRISELDA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property
5 nachten verbleven in maart 2024
Reactie van Barbara op 23 mrt 2024
Hello Griselda, thank you for your kind words, we appreciate you.

8/10 – Goed

Vincent

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay . Tv and water pressure issues were the only negatives. Liked the cleanliness and well kept pool and grounds
4 nachten verbleven in maart 2024
Reactie van barbara op 22 mrt 2024
Dear Vincent, thank you for taking the time to share your feedback and bringing to attention the TV and water pressure issues experienced during your stay which will be addressed.

6/10 – Redelijk

Raymond

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The restaurant on the the property takes forever to get your food and drinks horrible service.
3 nachten verbleven in maart 2024
Reactie van Barbara op 21 mrt 2024
Hello Raymond, thank you for taking the time to share your feedback which will be shared with Management.

10/10 – Uitstekend

Nadra

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything about this property!! We are coming back and definitely staying here again. Excellent staff!
4 nachten verbleven in maart 2024
Reactie van Barbara op 19 mrt 2024
Thank you Nadra for taking the time to share your kind feedback, we appreciate you.

10/10 – Uitstekend

Russell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved this place. The people were so friendly. Would go back again and again.
6 nachten verbleven in maart 2024
Reactie van Barbara op 14 mrt 2024
Thank you Russell for taking the time to share your feedback, we appreciate you.

6/10 – Redelijk

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van barbara op 17 mrt 2024
Dear George, thank you for taking the time to share your feedback.

10/10 – Uitstekend

Pamela Susan

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, beautiful property, great service! Suite was lovely, nice view,quiet , accessible to pool and beach. More nightly entertainment would be ideal. Location is great, 5 min walk to town. Would highly recommend for couples and families 😊
4 nachten verbleven in februari 2024
Reactie van Barbara op 3 mrt 2024
Hello Pamela, thank you for taking the time to share such wonderful feedback, we appreciate you

10/10 – Uitstekend

Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the size of the resort. Not too big!
4 nachten verbleven in februari 2024
Reactie van Barbara op 28 feb 2024
Hello Kim, thank you for taking the time to share your feedback, we appreciate you.

10/10 – Uitstekend

Megan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay!
4 nachten verbleven in februari 2024
Reactie van barbara op 19 feb 2024
Hello Megan, thank you for such kind feedback, we appreciate you.

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van barbara op 19 feb 2024
Dear Katie, thank you for such kind feedback, we appreciate you.

10/10 – Uitstekend

Stacy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome
5 nachten verbleven in februari 2024
Reactie van Barbara op 13 feb 2024
Hello Stacy, thank you for such kind feedback, we appreciate you.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious,clean room with great views .Beaches were gorgeous and the staff very helpful and friendly.
8 nachten verbleven in januari 2024
Reactie van barbara op 5 feb 2024
Hello John, thank you for taking the time to share your feedback, we appreciate you.

8/10 – Goed

Raul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Impressive, albeit expensive hotel
It is truly a beautiful hotel, but the only reason I am giving it a 4 and not a 5 star is because of the price. For an hotel that does not include breakfast or food in general, the price was quite excessive.
1 nacht verbleven in januari 2024
Reactie van Barbara op 1 feb 2024
Dear Raul, thank you for taking the time to share your feedback, we appreciate you.

10/10 – Uitstekend

Steven Douglas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Been going here 20 years… awesome doit
21 nachten verbleven in januari 2024
Reactie van Barbara op 1 feb 2024
Hello Mr. Douglas, thank you for taking the time to share such kind words, we appreciate you and your loyalty

10/10 – Uitstekend

Cindy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful property right on the beach. Our room was connected to another room and our neighbors were very noisy.
10 nachten verbleven in januari 2024
Reactie van Barbara op 26 jan 2024
Hello Cindy, thank you for taking the time to share your feedback and bringing to attention the noise complaint, we appreciate you.

10/10 – Uitstekend

Sheila

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Loved the location, directly on beach. Liked Hemingways, having an onsite dining option for breakfast, lunch and dinner. (and drinks, of course!) Also liked that it was walking distance to shops, and taxies were always available onsite to take you further distances. Rooms were very clean and recently renovated.
4 nachten verbleven in januari 2024
Reactie van Barbara op 26 jan 2024
Hello Sheila, thank you for your taking the time to share your kind feedback, we appreciate you.

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van barbara op 25 jan 2024
Dear Donna, thank you for taking the time to share such a kind review, we appreciate you.

10/10 – Uitstekend

Louis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
STAFF WERE PROFESSIONNAL BEAUTIFUL RESORT MY ROOM 3309....A LITTLE BIT NOISY...COULD HEAR CONVERSATION AND TV NEXT DOOR
7 nachten verbleven in januari 2024
Reactie van barbara op 23 jan 2024
Hello Louis, thank you for your kind words about our staff and resort, we appreciate your feedback.

6/10 – Redelijk

Tamara, Poplar Bluff

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Small resort with one restaurant. Beach and ocean is amazing, plenty of chairs, umbrellas. Not crowded at pool. Our Jr Ocean View suite was not as pictured on website. Door opened in bedroom. Had to walk through bedroom to hall with bath then to living/kitchenette. Very awkward layout. Very limited ocean view with main view of parking lot. Bathroom extremely small. One small mirror and sink. Not big enough for my husband and I to use at once. Rooms were clean, but no decor on walls/not homey or beachy feeling. No blankets in room or on bed, just sheets. Asked for one every day and got one last day there. No ATM on property. Closest one is at grocery store. Hotel does not take Discover even though welcome book says they do. My husband and I got food poisoning one night from Hemingways (the resort restaurant). Just a few blocks away from the cute little town which has great restaurants and grocery store. Everything very pricey in Turks. Always felt very safe off and on resort. Have been to many all inclusives and resorts in Jamaica, Mexico, Dominican, Bahamas. Overall, for the price I did not feel this was worth the extra money. Paid about double what we would have at other all inclusives.
5 nachten verbleven in januari 2024
Reactie van barbara op 23 jan 2024
Dear Tamara, thank you for taking the time to share your feedback on your stay which will be shared with the team.

10/10 – Uitstekend

Martha, Auburn

7 nachten verbleven in januari 2024
Reactie van barbara op 5 feb 2024
Hello Martha, thank you for such kind feedback, we appreciate you.

8/10 – Goed

Teresa

9 nachten verbleven in december 2023
Reactie van barbara op 25 jan 2024
Hello Teresa, thank you for such a kind review, we appreciate you.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Great spot with service to be desired.
Great vacation with a few drawbacks. Firstly, the beach is absolutely amazing and the location of The Sands at Grace Bay was perfect for our needs. Definitely not a 5 star environment, but perfect for our needs and would definitely stay there again. The only downside was the service at the bar and restaurant. I'm not expecting high end service here, but eye contact and verbal communication without indifference would be appreciated. When I'm the only one using verbal communication and saying please and thank you to the staff it's pretty poor. On the other hand, all other staff were much more pleasant...beach attendants, front desk, housekeeping etc.
7 nachten verbleven in december 2023
Reactie van barbara op 8 jan 2024
Dear guest thank you for sharing your feedback which will be shared with the team, we appreciate the time you took to bring to attention your observations which allows for more ongoing training on service,

6/10 – Redelijk

Amy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff at Hemingways for breakfast and lunch and the cleaning staff are great. The beach water is pretty but there is trash bits in the sand that need to be addressed. The property has a serious lack of beach chairs and all chairs are in average or poor condition. Turks and Caicos is not a good value vacation destination by any measure. It’s easily the most expensive place I’ve ever traveled. Far more expensive than Hawaii or Los Angeles, for example. The drive to and from the airport can be frightening. The airport is not pleasant and quite disorganized. You also pass stray dogs and really sad run down areas while sitting in the worst vehicle you have ever seen in your lifetime on the drive to and from the airport. The taxis can be just appalling. I didn’t rent a car and took several taxis. I felt incredibly nervous with one driver. Literally the most scared I’ve been in my entire life. If this resort wants to succeed they really need to get a driver with a vehicle that belongs on the road for when people are transporting luggage and passports and cash. It’s very, very upsetting to feel like your taxi is not gonna make it to the airport.
8 nachten verbleven in december 2023
Reactie van barbara op 1 jan 2024
January 1, 2024Dear Ms. Marr,Thank you for sharing your feedback on your recent stay. We were delighted to know you enjoyed many aspects of your stay. We will share your comments with our management team for any corrective actions regarding the beach chairs and sand clean up. As for the taxis, we are sorry to learn you had a negative experience and will share this with the Taxi Drivers Association. Kindly note Turks and Caicos government regulates hotels and resorts to use only official taxis to transport all guests. Some resorts are able to have shuttles services, however these are limited to only provide shuttle to and from one of their sister properties outside a short distance. Several Turk and Caicos non-profit organizations are partnering with government about the feral dogs and cats, and have already begun plans to address this concern in 2024, as well TCI routinely has community service clean ups campaigns sponsored by non-profit organization of which The Sands is a proud to be a part of for years. Agan, thank you for your feedback, it is because of caring guests such as yourself that we have a concrete basis of improvement.We hope we have the opportunity to welcome you back to the Turks and Caicos Islands. Sincerely,Guest Relations Manager

10/10 – Uitstekend

Keith

6 nachten verbleven in december 2023
Reactie van Barbara op 28 dec 2023
Hello Keith, Thank you for such a kind feedback, we appreciate you.

10/10 – Uitstekend

helen mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Renovation in progress did not affect anything
5 nachten verbleven in december 2023
Reactie van Barbara op 24 dec 2023
Dear guest, thank you for taking the time to share such kind feedback, we appreciate you.

10/10 – Uitstekend

Joane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I highly recommend The Sands! I have zero complaints! Excellent food and service! Everyone is so helpful and the hotel was spotless with a brand new lobby.
3 nachten verbleven in december 2023
Reactie van Barbara op 24 dec 2023
Dear guest, thank you for such kind words we appreciate you.Warm regards.

10/10 – Uitstekend

Tom

Reisde met een groep
Had a great time! Staff and hotel were very good.
7 nachten verbleven in december 2023
Reactie van Barbara op 12 dec 2023
Dear guest, thank you for taking the time to share your kind feedback, we appreciate you.

2/10 – Ontzettend slecht

Helena

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Claudine op 11 dec 2023
Dear guest,Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the valued of our service. We aim to provide all of our guests with high quality experience, and we hope to you again in the near future in order for us to help you create a beautiful memorable time with us.

10/10 – Uitstekend

Roger, Madison

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Beautiful location and very nice and helpful staff. Lovely room with ample size and accommodation for people traveling. Nice kitchen with usable and functional pots, pans and other appliances.
5 nachten verbleven in november 2023
Reactie van Barbara op 1 dec 2023
Hello Roger, thank you for taking the time to share your kind feedback which will be shared with the team, we appreciate you.

6/10 – Redelijk

Julia Constanze

Positief: Netheid, personeel en service
7 nachten verbleven in november 2023
Reactie van Claudine op 24 nov 2023
Dear Ms. Constanze,Thank you for taking a moment to share your experience with us. Our team is committed to providing high quality service; our apology for not meeting your expectations. It is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Redelijk

EMMA

Negatief: Voorzieningen
Not what I expected, a bit out dated They have way too much remodeling going on all at once. The office was relocated due to renovations in a very small work area. Communication to vistores should be a priority, no tour, no heads up on activities and amenities canceled due to remodeling
7 nachten verbleven in november 2023
Reactie van Claudine op 24 nov 2023
Dear Emma,Thank you for taking the time to share your feedback with us. Our team is committed to providing high quality service; our apology for not meeting your expectations. Please know that we hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the second time we have stayed here, and we intend to keep coming back! We love the screened balcony for morning coffee and afternoon happy hour. Full kitchen, comfy and large living room, in-room laundry, very comfortable bed -- everything one wants and needs at home but in a resort setting. Hemingway's (on-site restaurant), both food and service, is excellent. Nice fitness area. Thatched palapas on the beach, and when they are all occupied, the friendly and hard-working staff erect a second row of umbrellas and chairs. Grounds are beautifully landscaped and maintained. And the beach: the most beautiful beach we have ever been on, with literally miles to walk in both directions. Great dining options within walking distance, and sidewalks to keep one out of traffic. The Sands even lends bicycles, if one prefers!
10 nachten verbleven in november 2023
Reactie van barbara op 21 nov 2023
Dear Stephanie, thank you for taking the time to share such words which will be shared with the team. We appreciate you and look forward to your return.