Geverifieerde beoordeling
6/10 – Matig
Neil
14 sep 2025
Negatief: Netheid, staat van de accommodatie en faciliteiten en communicatie
Lots of issues. The management company was very rude and didn’t introduce who they were when they contacted me. They seemed angry that I didn’t speak Spanish. Communication was terrible. They asked me to text my Passport. I did. Then they said they didn’t receive it. Then they wanted me to email it, then upload it. Eventually I said I would provide it at check in (like at a hotel-this was booked through Expedia) and then they threatened to cancel my reservation without refund if I didn’t provide it prior. Not a great start.
Daily housekeeping - never happened.
The safe was locked and couldn’t be used. When I asked the management company, they said they knew. Never got it fixed.
There was a suitcase with another guests belongings just left in the closet. This made me feel uncomfortable.
The condo is ok but there are drawbacks. Primary bathroom toilet is literally in a closet. No room to unpack (drawers are used for blankets/linens/pillows). No window in the bedroom made it feel claustrophobic. Pocket doors were broken and wouldn’t close/open. Check out was at 11am, the cleaner was in my room at 1058am and I told them to leave for 5 minutes so I could get my passport/cash together.
Good things: bed was comfortable, shampoo/shower gel were nice, the building/pool staff are awesome.
Long story short, the only reason to consider to stay here is because of the pool. But don’t expect a seamless stay.
2 nachten verbleven in augustus 2025