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Beoordelingen van Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4 out of 5
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive
Playa De Uvero Alto, Punta Cana, La Altagracia

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 1364 van 2519 beoordelingen" "
Gastenscore: 8 - Goed. 480 van 2519 beoordelingen" "
Gastenscore: 6 - Redelijk. 306 van 2519 beoordelingen" "
Gastenscore: 4 - Matig. 192 van 2519 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 177 van 2519 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ismael Rivera

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
espectacular todo
6 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Leticia Vega

Reisde met familie en kleine kinderen
I’ve been to Punta Cana many times, our family visits at least twice a year. This by far has been one of the worst experiences in all my visits! The ac in my room barely worked I called daily no one ever came to fix it! You must make a reservation to all restaurants except for the buffet. The staff was very rude and I’m FLUENT in Spanish, so there was no language barrier. The pics on website are completely deceiving! This place is extremely outdated! I spoke to different families daily whom were all disappointed! I also saw a family from the UK asking for an additional bed for their baby who was listed on the reservation but the hotel refused to accommodate and yelled at her stating you don’t have to stay here you can leave if you don’t like our resort ! Our Room was not properly cleaned either! I can go on and on and I have pics! I simply just want to save anyone the hassle book at your risk! This resort is no where near 4 ⭐️ I’d say 2 at the very least!
5 nachten verbleven in mei 2024

8/10 – Goed

Sunil

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The resort was very nice, no ac in the lobby area so prepare for heat. Front desk and concierge never picks up the phone! However the staff is overall friendly, helpful and always around the property. Bowls are needed for soups and cereal!! Also flys will be on the food— indoor and outdoor dining which is expected but at first it was gross. They will try to offer you a specialty dinner or breakfast but a 90 presentation is involved where they try to get you to buy a timeshare so skip the offer if you don’t want to sit / drive through 90 minutes of a sales rep talking your head off. Walk with your own conditioner for your hair they only provide shampoo. A lot of the staff speak no English at all and we’re not able to answer our questions. Overall nice experience! Beach was clean / blue water. Pools were clean. Also do no book excursions on the property or you will pay triple the amount. Book excursions through Expedia - pick up is by the coffee shop.
4 nachten verbleven in mei 2024
Reactie van Josue Santos Guest Service Manager op 23 mei 2024
Dear Sunil, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio
3 nachten verbleven in mei 2024
Reactie van Josue Santos Gerente de Servicio al Cliente op 23 mei 2024
Estimado Anthony, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Uitstekend

Katiria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy hermos y tranqui , trato super especial por ser clienta de expidia exelwnte servicio en todo
4 nachten verbleven in mei 2024
Reactie van Josue Santos Gerente de Servicio al Cliente op 23 mei 2024
Estimada Katiria, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Uitstekend

Tashia Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in and out was quick and easy. Check out even gave our daughter a gift. Overall service was great and friendly. We can’t wait to get home and book another stay with this hotel!
4 nachten verbleven in mei 2024
Reactie van Josue Santos Guest Service Manager op 23 mei 2024
Dear Tashia Ann, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Jimmy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

6/10 – Redelijk

Francis

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Check in took 2 hours Kids bracelets were too tight and stood at desk for 40 mins to get them changed Tables always dirty at buffets Slow coffee / table service at buffets - always had to flag someone down Mediterranean restaurant service was terrible, sat at table with no service for 30 mins
3 nachten verbleven in mei 2024
Reactie van Josue Santos Guest Service Manager op 23 mei 2024
Dear Francis, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Uitstekend

Chung Ping Jeannie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Yashira Marie Gómez

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
Fue horrible sábado 18 nos quedamos sin comer por qué habíamos reservado para el restaurante steakhouse y no había aire en el no se podía estar allí las habitaciones con cucarachas y en la comida del bufet también el bacon en el desayuno tenía cucarachas pasamos mucho trabajo y andábamos con menores y eso no es justo quedarse sin comer tienen tanto a los empleados como a los turistas pasando trabajo para comer quiero que me devuelvan mi dinero
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy buenos restoranes y muy completa las necesidades
7 nachten verbleven in mei 2024
Reactie van Josué Santos Gerente Servicio al Cliente op 22 mei 2024
Estimado Victor, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Uitstekend

Mario

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Mejorar atención por parte del staff del hotel y mejorar la limpieza y mantencion de las instalaciones.
7 nachten verbleven in mei 2024
Reactie van Josué Santos Gerente Servicio al Cliente op 22 mei 2024
Estimado Mario, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Uitstekend

Vicente, Chiguayante

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
*
7 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 22 mei 2024
Dear Vicente, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 – Redelijk

Hector

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Human Resources, bad service in my experience.
4 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 22 mei 2024
Dear Hector, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

2/10 – Ontzettend slecht

Jacqueline

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Water park was ok everything was an upcharge minimum lunch menu for room service food not good everywhere . Flies all over the food. Floors at pool buffet felt like your walking on slime. Not many workers understood or spoke English. Front desk unprofessional . Horrible experience
5 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 22 mei 2024
Dear Jacqueline, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

6/10 – Redelijk

Adam

Positief: Netheid
Negatief: Personeel en service, voorzieningen
Took 10-15 minutes to get a beer. Zero drink service
5 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 22 mei 2024
Dear Adam, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

8/10 – Goed

Gurpuran Singh

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 22 mei 2024
Dear Gurpuran Singh, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Uitstekend

Sefko

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They went above and beyond to make my parents feel special for their 40th wedding anniversary! Cannot recommend this hotel and staff enough!
7 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 22 mei 2024
Dear Sefko, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Glendaly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un lugar excelente
3 nachten verbleven in mei 2024
Reactie van Josué Santos, Guest service manager op 21 mei 2024
Dear Glendaly, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

4/10 – Matig

Mhelvic

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
The property, pool, spa and beach were beautiful. However the food, service and drinks were so inconsistently bad that I cannot recommend this place or would ever revisit it. Check in was so unorganized it took 5 hours to book a room. We couldn’t reserve dinner for the night without a room number and by the time we got one reservations were closed. The Mediterranean was so terrible we walked out and went to the buffet. Raw lamb and uncooked rice and over cooked shrimp. Drinks were so badly made that there was no consistency between bars or bartenders. The Japanese restaurant though slightly redeemed them in the food department. We asked for towels as we didn’t want the room cleaned we ended up calling 3 times before we walked around and found a cleaning cart and helped ourselves a few hours after waiting. I’ve stayed at the Cancun resort which is why I chose this one but it doesn’t even come close in comparison.
7 nachten verbleven in mei 2024
Reactie van Josué Santos, Guest service manager. op 21 mei 2024
Dear Mhelvic, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The vacation was amazing. The staff outstanding and very attentive. Facilities were beautiful... Andry was very helpful and courteous.....
3 nachten verbleven in mei 2024
Reactie van Josué Santos, Guest service manager op 21 mei 2024
Dear Michael, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 – Redelijk

Wesley

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Staff didn't really accommodate
4 nachten verbleven in mei 2024
Reactie van Josué Santos, Guest service manager op 21 mei 2024
Dear Wesle, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Uitstekend

Darion

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the staff , they was very helpful especially when my luggage was left behind. Greatness very generous and helpful .
3 nachten verbleven in mei 2024
Reactie van Josué Santos, Guest service manager. op 21 mei 2024
Dear Darion, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great experience
3 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 20 mei 2024
Dear Jesus, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 – Goed

Leomarie Cruz

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
El Hotel estuvo Genial. Pero, hay q caminar mucho, si tienes personas q se le dificulta caminar, es lejos. No hay carritos de transporte. Demasaidas personas hablando de su vida personal mientras uno espera por servicio. En la noche no encontre un bar en el area de la piscina, todos en el loby. Las piscinas cierran muy temprano, a las 6. Y en mi opinion, su vamos a RD quiero ver si su cultura, no shows americanizados. El cuarto estaba limpio y espacioso, pero los cojines decorativos, asquerosos y llenos de manchas. Vine a vacacionar, no a pasar trabajo. Los demas bien!
3 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 20 mei 2024
Dear Leomarie Cruz, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 – Goed

Tahiyyah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was reqlly good
4 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 20 mei 2024
Dear Tahiyyah, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

DAVID

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a beautiful resort!! The restaurants were amazing and all of the staff were soo cheerful and fun!! I can’t wait to go back!!!
7 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 19 mei 2024
Dear David, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Petr M

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved everything, stuff was nice and helpful. The stay was excellent recommend to come here you’ll enjoy it.
6 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 19 mei 2024
Dear Petr M, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Gadiel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buen hotel, buena comida, comodidad , limpieza y Andry nos atendió muy bien.
3 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 19 mei 2024
Estimada Gadiel, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful resort from the first day to our last. The dining options for a la carte were fantastic and way better than expected. All of the staff were amazing, friendly happy cheerful and always smiling. They do a great job. The entertainment was great we watched two shows and so glad we did, overall we would be back again in the future.
7 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 19 mei 2024
Dear Paul, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Norlyn Josue Lopez

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Josue Santos, guest service manager. op 18 mei 2024
Dear Josue, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 – Ontzettend slecht

Omar

6 nachten verbleven in mei 2024
Reactie van Josue Santos, guest service manager. op 20 mei 2024
Dear Omar, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Uitstekend

Mohammad Omed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kids had a blast!
5 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 19 mei 2024
Dear Mohammad, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 – Goed

Manuel

4 nachten verbleven in februari 2024
Reactie van Josue Santos, guest service manager. op 18 mei 2024
Dear Manuel, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Okiana

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Variedad de cosas que hacer
5 nachten verbleven in mei 2024
Reactie van Josué Santos, Gerente de Atención al Huésped op 17 mei 2024
Estimada Okiana, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

8/10 – Goed

Nereida Gonzalez

Reisde met familie
Positief: Netheid, personeel en service
La propiedad en general muy buena para familia. Recomendación Caritos para transporte ya que el hotel es muy grande y solo hay disponible para los servicios VIP que no lo especifican a la hora de comprar los boletos de viaje. Las comidas muy buenas aunque deberían colocar mangu en los desayunos ya que de una estancia de 5 días únicamente uno. Las bebidas regulares ya que las internacionales son para uso VIP también. Pero en general bueno. L chica de limpieza del bloque 4301,4316,4314 excelente excelente lamento no acordarme de su nombre pero fue excepcional.
4 nachten verbleven in mei 2024
Reactie van Josué Santos, Gerente de Atención al Huésped op 17 mei 2024
Querida Nereida Gonzalez, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión sobre su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis.

10/10 – Uitstekend

Waleska

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Josue Santos, guest service manager. op 17 mei 2024
Dear Waleska, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Josue Santos, guest service manager. op 17 mei 2024
Dear Brian, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Vincent K

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the helpfulness of the employees, and the entertainment
7 nachten verbleven in mei 2024
Reactie van Josue Santos, guest service manager. op 17 mei 2024
Dear Vincent K, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 – Redelijk

Madeline

Negatief: Personeel en service
5 nachten verbleven in mei 2024
Reactie van Josue Santos, guest service manager. op 17 mei 2024
Dear Madeline, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Uitstekend

Olga, Herndon

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautifull place for single people, and families
5 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 16 mei 2024
Dear Olga, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Stalin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was great and what we needed to disconnect and recharge.
4 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 16 mei 2024
Dear Stalin, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 – Goed

Preeti

Positief: Personeel en service
8 nachten verbleven in mei 2024
Reactie van Josue Santos, guest service manager. op 17 mei 2024
Dear Preeti, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Uitstekend

Luis, Hazleton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotels
4 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 16 mei 2024
Dear Luis, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 – Ontzettend slecht

ANASTASIYA

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Dirty Smells bad Property Management Very nasty
8 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 16 mei 2024
Dear ANASTASIYA, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

4/10 – Matig

Rana Pauls Matti

Workers promise you to do what’s requested, but they don’t do. The roof was leaking water and bed sheets were dirty.
7 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 16 mei 2024
Dear Rana Pauls Matti, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Uitstekend

Asnil Marie Lopez

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo estuvo súper la pasamos divino 👏👏
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Luzbella E

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La Atencion del customer services es muy buena pero la Atencion en los restaurants es mala! 5 * para el staff y me para el personal de Expedia
4 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 14 mei 2024
Estimada Luzbella E, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Uitstekend

Wilfredo

3 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 16 mei 2024
Dear Wilfredo please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 – Redelijk

juan manuel

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Las instalaciones estan bien pero hay algunos empleados k no hacen su trabsjo muy bien
3 nachten verbleven in mei 2024
Reactie van Josue Santos, Guest service manager. op 14 mei 2024
Querido Juan Manuel, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión sobre su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis.