8/10 – Goed
Robbert
Reisde met familie
7 jan 2022
Positief: Netheid, personeel en service en comfort kamer
Not the experience I was hoping for.
We booked the swim-up suite, this was a total rip-off, we did not use it once, our room did not get direct sunlight, the swim-up pool was in a part of the garden where we were isolated from the whole hotel, so it was not enjoyable to be there during the day with two teenagers, so we did not use the swim-up once.
The food is decent, the onsite restaurants have very limited menus and we mostly used the buffet. Drinks are well available and they have a good selection of different brands.
Check in was a bad experience, first they gave two room that were not close to one another, then they moved one room, and we were still not on the same swim-up pool. After 1.5 hours they finally gave us two connecting rooms, basically we wasted the afternoon on this. (I did indicated in my reservation the request for rooms that were connecting). The nice swim-up rooms are only available if you buy the preferred guest option. Our room key did not work, so during the stay we entered through our kids room. Some issues that needed to be fixed in the room, took three times to report.
The beach is very nice and the waterpark provides good entertainment, we had a good holiday, but I would almost say inspite of the hotel, would not go back.
Robbert
5 nachten verbleven in januari 2022