This hotel has 2 very different parts.(Haven Rooms and Haven Suites) The simple Haven rooms are in the first part of the hotel. This room is absolutely not 4 star quality, it looked like a nice hostel room. Small, the glass bathroom door is just a step away from your bed. Expedia promised us priority check in, extra entertainment package, vouchers for spa and beverages and free upgrade to suite if available. NONE OF THIS IS TRUE. We had to wait 1,5 hours for the room, there was no extra entertainment package, they forgot to give us the vouchers, i had to ask for them, and as we did not accept the simple small room, they requested us to pay 25 euro extra per night for the suite. So it was all one big disappointment.
We did move to a suite, which was very big, with a huge balcony overlooking the pools and gardens.
One piece of advice: if you are used to 4 star quality, do NOT book the Haven room. Go for the suite. And do not believe that you get any advantage from Expedia because you have the gold status.