Luxe hotels in Somerset

'Air conditioning in our room was pretty bad and overall wasn’t a very clean room for the price paid. Amenities were decent and I really stayed here for proximity to an event.'

'The property was fine, but my Expedia reservation and the subsequent change I made to the reservation which was confirmed by Expedia did not update on Hilton’s booking software & as such, I did not have a room reserved when I arrived. And I had to purchase another room.'

'I would prefer a room in a second floor to avoid parking lights '

'Comfortable and good location'

'What an experience that was... definitely not a good one! The bathroom door in our room couldn’t be closed, otherwise it got stuck. In the beginning we didn’t know this. End result: my friend was stuck in the bathroom and it took all my strength to get the door open again. The sink was leaking, the bathtub faucet was broken. We reported it. Sink and faucet was not repaired. Door was, but all the dirt that came with it, had not been cleaned up and was lying on the bathroom floor for three...

'Check in starts at 3pm- not earlier. The hotel is pretty large to only have 1 check in person is a bit crazy. I arrived at 2pm and was told to come back at 3 for check in!!! When I got back the line was pretty long and again only 1 person. Several upset customers were waiting for several hours before 3. Not a good welcome'