Dear David, Thank you so much for your fantastic 5 out of 5 review on Expedia! We're so happy to see that you had an exceptional stay with us. It means a lot to our entire team and it serves as a great motivation. It's wonderful to know we met your expectations. We look forward to welcoming you back soon at The Stratford Hotel!Warm regards, Saloni, Guest Services.

Dear Gerry, thank you for taking the time to review your stay with us. I am deeply concerned and sorry about your disappointment with your room. We are committed to ensuring every room is perfectly safe for our guests and making the guest experience memorable. I can assure you our team investigated your concern regarding the bed and found no concerns. We also tried to reach you on several occasions, but we were unsuccessful. I apologize if the efforts are team took were not to your satisfaction. I have shared your experience with our team to ensure we continually work to improve our guest experiences; therefore, we appreciate you sharing your comments.  We hope to have another chance to welcome you on a future visit.Warm Regards, FS - VP of Operations

Dear Christine, thank you for taking the time to share your review and the outstanding rating. I am delighted you had a wonderful experience with us and it was wonderful to hear how much the team exceeded your expectations. The team will be delighted to hear your kind words as they are truly passionate and devoted to hospitality excellence. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

Dear Firoozeh, thank you so much for sharing your review and your feedback as it helps us identify areas for improvement. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

Dear Cheryl, thank you for sharing your review following your recent stay with us. We are delighted that you had a fantastic time with us. We hope to welcome you back soon. Warm Regards, FS - VP of Operations

Dear John, thank you for sharing your review. We are delighted you had a wonderful stay. We look forward to welcoming you back. Warm Regards, FS

Dear Jim, Thank you for taking the time to share your review following your recent stay with us. We are committed to ensuring that every guest is having a wonderful stay. I am pleased we were able to find an alternative room that I understand you enjoyed and were much more comfortable in. All layouts of the rooms are different, and due to the heritage of the building, we do have limitations but will certainly take your feedback back to the team. Thank you for staying with us and we hope to welcome you back soon. Warm Regards, FS - VP of Operations

Dear Derek, Thank you for taking the time to leave us your review. We hope to have the pleasure of welcoming you back in the future. Warm Regards, FS - VP of Operations

Dear Arlene, Thank you for your 5/5 rating. We are delighted to read you loved our rooms and services. We look forward to welcoming you again soon for another memorable stay. Warm Regards, FS - VP of Operations

Dear Cynthia, thank you very much for sharing your review! We are delighted to read that you had a pleasant stay with us and we hope to welcome you back very soon! Warm Regards, FS - VP of Operations

Dear Angus, thank you for taking the time to share your review. While we are glad you liked our comfy beds and easy check-in process we are sorry you did not have an exceptional stay. We hope you will allow us another opportunity to welcome you on a future stay. Warm Regards, FS - VP of Operations

Dear Anita, Thank you for sharing your experience at The Stratford Hotel. We are pleased you enjoyed your room and breakfast. We look forward to accommodating you again. Warm Regards, FS - VP of Operations

Dear Barbara, Thank you for your review. We are delighted to hear you enjoyed your stay with us. It would be a pleasure to welcome you back and we hope to see you again soon! Warm Regards FS - VP of Operations

Dear Joane, thank you for the 5/5 rating. We look forward to welcoming you back soon. Warm Regards, FS - VP of Operations

Dear Tania, Thank you for sharing your review and spending your birthday with us. We are delighted you enjoyed the small gift and note. Regarding parking, unfortunately, the parking lot beside the hotel is not owned by us but rather we rent out a limited number of parking spots from the third party. We do inform our guests of the free parking lot near the hotel in the event, they wish not to pay for parking. Thank you once again for staying with us and we look forward to welcoming you back. Warm Regards, FS - VP of Operations

Dear Michael, thank you for staying with us and for the wonderful review. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

Dear Lisa, thank you for staying with us and for the excellent rating. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

Dear Miraz, Thank you for choosing The Stratford Hotel and for taking the time to review your stay. We are glad to know you loved not only our convenient location and wonderfully maintained property but also our thoughtful amenities. Having said that, we are sorry for the noise disturbances you experienced. We continually work to improve our accommodations and guest experience; therefore, we appreciate you sharing your comments and I have passed this along to our hotel development team. We are grateful for your feedback and hope to have another chance to welcome you on a future visit. Warm Regards, FS - VP of Operations

Dear William, thank you for staying with us. Warm Regards, FS - VP of Operations

Dear Anne, thank you for sharing your review and staying with us. I am delighted to hear you had a comfortable stay. I will place a note on your file to offer you a larger room for your next stay with us. Warm Regards, FS- VP of Operations

Dear William, thank you for sharing your review and positive comments and recognizing our efforts to reduce plastic. We have many more sustainable iniaitves on the horizon. We can't wait to share them with you, on your next visist. Warm Regards, FS - VP of Operations

Dear Diane, Thank you for choosing The Stratford Hotel and for the 5/5 rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Regards, FS - VP of Operations

Thank you for choosing The Stratford Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Regards, FS - VP of Operations

Dear Tyler, Thank you for the 5/5 rating. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Warm Regards, FS - VP of Operations

Dear Margaret, Thank you for taking the time to share your valuable feedback. I am sorry to hear about the situation regarding the hot water. Being a historic building from time to time the hot water flow may take a few minutes to flow through. I am delighted to hear you enjoyed our location and old-style charm. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

Dear Hernan, We deeply regret that your experience was not what you expected and I sincerely apologize if we fell short of meeting your expectations. We have structured processes and policies in place to ensure a seamless digital self-check-in process and we missed the ball. It has been shared with the appropriate individuals to ensure re-training. Again, I would personally like to apologize for the inconvenience you experienced and do hope to welcome you to our hotel in the future. Warm Regards, FS - VP of Operations

Dear Timothy, thanks for sharing your rating. Looks like we fell short of your expectations. We would love a chance to speak with you further in hopes of reclaiming your business. We sincerely apologize for our shortcomings. Despite this, I hope you will give us another try. Warm Regards, FS VP of Operations

Dear Brooke,Thank you for staying with us and for your lovely review. We are delighted you had a great stay and enjoyed our location. We look forward to welcoming you back. Warm Regard, FS - VP of Operations

Dear Francis, While we appreciate you taking the time to share your online review after your stay, your review shared is limited regarding this experience. We do however apologize for this experience not meeting your expectations. For us to always strive to make our services and performances better, we appreciate feedback and details for our senior management teams to look into. We would love to hear more about your experience and we remain available for additional information and hope to have the pleasure of welcoming you again soon. Warm Regards, FS - VP of Operations

Dear Heather, We deeply regret to learn that your experience fell short of the expectations we strive to provide to all our valued guests. Your feedback is very important to us, as it allows us to understand where necessary improvements can be achieved to ensure our guests have a memorable stay with us. Thank you for staying with us and we hope to have the privilege of welcoming you back in the near future. Sincerely, FS - VP of Operations

Dea Antal, thank you for the wonderful review and for staying with us. We are delighted you enjoyed your stay and we look forward to welcoming you back. Warm Regards, FS - VP of Operations.

Dear Bruce, thank you for staying with us and your 10/10 review. We look forward to welcoming you back. Warm Regards, VP of Operations

Dear Danielle, thank you for staying with us and your review. It was a pleasure to have you stay with us and we look forward to welcoming you back. Warm Regards, VP of Operations - FS

Dear Martin, thank you so much for staying with us and for the wonderful review. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

Dear Vernon, Thank you for taking the time to post your review. We are truly sorry your stay was not the positive memorable experience you expected. We always want our guests to have a memorable experience; therefore, we apologize for the disappointment with there being no elevator in the hotel. Thank you again, and we wish you all the best with your future travels. Warm Regards, FS - VP of Operations

Dear Penny, thank you for staying with us and for the wonderful review. We continually work to improve our accommodations and guest experience; therefore, we appreciate you sharing your comments. We are grateful for your feedback and hope to have another chance to welcome you on a future visit. Warm Regards, FS - VP of Operations

Dear Koji, thank you so much for your review and staying with us. We are delighted to hear you loved your stay and our attentive and friendly staff. We look forward to welcoming you back for a 10/10 stay at either of our wonderful properties. Warm Regard, FS - VP of Operations