Beste Meneer,Bedankt voor uw enthousiaste beoordeling!Het doet ons plezier dat de kamer naar wens was en dat het ontbijt gesmaakt heeft! Ook fijn om te lezen dat u tevreden was met ons vriendelijke personeel.Hopelijk tot ziens,Manuel Barrios, Guest Experience Manager

Dear Guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife and for sharing your feedback with the travelers of Expedia. We regret if your stay with us did not meet your expectations due to the situations you described regarding the Receptionist. We would like to assure you that your comments have already been forwarded to our team, since it was not in our intention in any way to give our guests the perception you described. Please do not hesitate that we will keep working in the aspects you mentioned, in order to be able to fully satisfy our guests. We are looking forward to welcoming you to Gran Meliá Palacio de Isora. Kind regards,

Dear guest, Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our facilities, pools and our staff's aim of service, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards, María Campos Guest Experience Manager

Dear Valery, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife and for sharing your feedback with the travelers of Expedia. It is truly a pleasure for all of our team to know that you enjoyed a pleasant stay and we will continue working with the same service philosophy to create new experiences to surprise our guests. Do not hesitate that we will take into consideration each of your comments and suggestion as well, since they help us carry on with our efforts to improve day by day. We hope you enjoyed a relaxing and pleasant stay with us and we hope to welcome you soon for your next holiday in Tenerife. Best Regards,

Dear Marco, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your review through Expedia. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are looking forward welcoming you back for your next holiday. Kind regards,

Dear Irene, We would like to begin by thanking you for taking some of your valuable time to share your review and for choosing Gran Meliá Palacio de Isora for your holiday. We regret if your stay with us was not up to your expectations due to the situations you described regarding your room due to the smell and the noise. I have already forwarded your comments to our area supervisors in order to detect any area of improvement in this aspect, since we believe that our guests’ opinion is the most important tool for our daily amelioration. Beside this, we hope that you have enjoyed a pleasant stay with us and we appreciate your positive comment about our location. We hope to have the possibility to welcome you again. Kind regards, Álvaro Cons Guest Experience Manager

Dear guest, Thank you for choosing our resort for your holiday at Tenerife. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards, Álvaro Cons Guest Experience Manager

Geachte gast, Hartelijk dank dat u Gran Melia Palacio de Isora heeft gekozen om uw vakantie door te brengen. Alle commentaar helpt ons om onze inspanningen te verbeteren. Het is ons doel om onze service elke dag naar een beter niveau te brengen en om de tevredenheid van onze gasten te verhogen.Wij hopen u spoedig weer te verwelkomen. Met vriendelijke groeten, Álvaro Cons - Red Glove Service Manager

Geachte gast, Hartelijk dank voor de tijd die u heeft besteed om ons op de hoogte te stellen van uw bevindingen via Expedia. Het doet ons plezier te weten dat u een prettig en ontspannend verblijf in ons resort heeft gehad. Uw commentaar helpt ons om ons dagelijks te blijven inspannen zodat wij aan de verwachtingen van onze gasten kunnen voldoen. Wij hopen u spoedig weer te verwelkomen. Met vriendelijke groeten, Álvaro Cons - Red Glove Service Manager

Dear Mr. Antonio,Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that you found our hotel to meet your expectations in terms of cleanliness, condition, and service, embodying our dedication to a life well-lived. It is heartening to know that our sumptuous rooms, with their carefully-designed touches, contributed to the comfort of your stay. However, we noted your remarks regarding room amenities and wish to express our commitment to ensuring every aspect of our guest's experience is infused with the exclusivity and elegance that Gran Meliá is renowned for. Our team is dedicated to creating an environment that reflects the rich cultural heritage and refined lifestyle synonymous with our brand.We look forward to a return visit from you in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Nicholas,Greetings from Palacio de Isora, a Gran Meliá Hotel!Please accept our thanks for this review following your experience at our hotel.We are elated to hear that our staff's dedication to a life well-lived contributed to a wonderful stay, complemented by our extensive facilities that are architecturally exquisite and culturally significant. It is also pleasing to know that the exceptional beauty of our hotel resonated with you. However, we regret to hear of the difficulties you encountered when attempting to book our restaurants, an experience that is far from the unrivaled fine dining experience we strive to provide. Rest assured, we are committed to ensuring ease of access to our gastronomic offerings for all our esteemed guests. Additionally, your appreciation for the local beaches nearby echoes the privileged location we are so proud of, offering guests the simple pleasures of Tenerife's natural beauty.We hope to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Gentile Sig. Francesco,Saluti dal Palacio de Isora, a Gran Meliá Hotel!Grazie per la sua opinione.Siamo lieti che abbia trovato il nostro personale estremamente cordiale e gentile, riflettendo così la calda ospitalità che ci contraddistingue. Ci dispiace, tuttavia, apprendere che la Sua esperienza con la formula All Inclusive non sia stata all'altezza delle Sue aspettative e che abbia incontrato difficoltà con la nostra app. Riteniamo fondamentale fornire un servizio impeccabile e ci impegneremo a rivedere i punti menzionati per garantire che ogni ospite possa godere pienamente delle ricchezze culturali e del lifestyle raffinato che il Gran Meliá incarna. Riconosciamo l'importanza di una comunicazione chiara e precisa e siamo sinceramente dispiaciuti per le incomprensioni che ha riscontrato.Speriamo davvero di poterla ospitare di nuovo in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Anne, Greetings from Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit.It is delightful to hear that you were greeted with a refreshing welcome drink upon your arrival, offering a soothing start to your visit. The pleasure of enjoying a sumptuous breakfast in our picturesque plaza is indeed one of the signature experiences we pride ourselves on. We are also heartened to know that the cordiality of our staff contributed to a sense of belonging during your stay. The enchanting evening entertainment is a facet of our commitment to providing exceptional experiences that resonate with the spirit of Spanish culture and hospitality. We have taken note of your comment regarding the sun loungers and appreciate you bringing this to our attention. While our poolside amenities are designed for relaxation, we understand the importance of complete comfort and will consider your suggestion for additional padding. We are dedicated to ensuring our guests' utmost satisfaction and will continue to find ways to enrich the leisure time spent at our iconic resort.We hope to have the opportunity to welcome you back to our hotel in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are thrilled to hear that you found our team to be friendly and our facilities, including the expansive outdoor infinity pool, to your satisfaction. It brings us joy that the culinary offerings met your expectations, providing a delightful array of dining options.We hope you will return for another memorable stay.Best wishes,

Dear Shani,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,Manuel Barrios, Guest Experience Manager

Dear Ms. Christina,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are glad to hear that you found our hotel clean and appreciated our service. Our dedicated team always strives to provide an enjoyable stay for our guests.We regret to learn that you were not fully satisfied with the food and the condition of your initial room. We take your feedback seriously and would like to assure you that we continuously work on maintaining and improving our facilities. We are pleased that our team was able to address your concerns and provide you with a more suitable room. Our diverse dining options aim to cater to various tastes, and we are committed to offering a refined gastronomic experience. We hope you had the opportunity to explore our different restaurants, each offering unique flavours and atmospheres.We would be delighted to welcome you back in the future, promising a continued dedication to the comfort and exclusive experiences that define Gran Meliá. Warm regards,Manuel Barrios, Guest Experience Manager

Dear Remy,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We appreciate that you chose to stay with us.However, we are sorry to hear about your dissatisfaction with the reservation procedure and queuing for lunch and dinner. We understand that waiting times can be frustrating, and we continually strive to improve our services to provide a seamless experience for our guests. We will take your feedback into account and work on enhancing our dining reservation system to ensure a more enjoyable stay for our future guests.We hope to welcome you back. Best wishes,

Dear Mr. John,Greetings from the Gran Meliá Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit.We are delighted to hear that you appreciated our accommodation, housekeeping, and staff, as well as the facilities we offer. Our team works hard to provide a memorable stay for our guests, and your kind words are truly appreciated.We regret to learn that you encountered difficulties in booking our speciality restaurants. Our resort offers a variety of dining options, and we strive to accommodate all guest preferences. We apologize for any inconvenience this may have caused and will take your feedback into consideration to improve our reservation process. As for the additional snack sessions, we would like to clarify that our RedLevel Lounge offers snacks and drinks throughout the day for eligible guests.We hope to welcome you back. Best wishes,

Estimado Señor,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Siempre estamos atentos a las reseñas de quienes nos visitan, son la mejor vía para completar su satisfacción.Sentimos mucho que no haya podido disfrutar de ninguno de nuestros restaurantes. Nuestro personal estará encantado de ayudarles en su próxima visita.Apreciamos su reconocimiento a la atención recibida. Estamos orgullosos de nuestro personal por el trato cordial y cercano que tienen con cada huésped.Será un placer volver a darle la bienvenida en otra ocasión. Le enviamos nuestros más cordiales saludos,Manuel Barrios, Guest Experience Manager

Dear Maxine,Thank you for this review of your time at our hotel.We are delighted to hear that you appreciated our beautifully maintained hotel and grounds, as well as the friendliness and helpfulness of our staff. It's great to know that you enjoyed the variety and quality of our 5-star cuisine in our restaurants.We appreciate your feedback regarding the evening bar service. We strive to provide the best possible experience for our guests, and we will take your comments into consideration to ensure a better balance between customers and bar staff. We apologize for any inconvenience this may have caused during your stay.We look forward to welcoming you and your family on your next trip.Best wishes,

Dear Marija,Thank you for taking the time to share your review.We are glad to hear that you found your room quiet during your stay. However, we regret that the room did not meet your expectations in terms of its condition and view. Our hotel offers a variety of room types with different views, and we would be more than happy to assist you in selecting a room that better suits your preferences for your next visit.We also apologize for any communication issues you experienced with our staff. We strive to provide excellent service to all our guests, and we will address your concerns with our team to ensure better communication in the future.All of the team hope that we may be able to see you again in the future. Kindest regards,

Dear Charlene,Thank you for taking the time to share your feedback with us.We are sorry that your stay did not meet your expectations as we strive to provide a high-quality experience for all our guests. It is unfortunate to hear about the long queues at our dining options, as we offer a variety of restaurants to cater to different tastes and preferences, nevertheless, we understand this may occur when we are fully booked at peak times. Our team are very happy to inform you of the optimal times for meals to streamline your dining experience.We also apologize for the missing furniture in your room; we will investigate this matter and take the necessary steps to rectify the situation. Please don't hesitate to raise any issues or concerns you have while on-site so that we might take appropriate action at the time.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards,

Chère Madame,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes enchantés de lire que vous avez passé un agréable moment dans notre établissement, véritable havre de détente niché au bord de la plage.Nous prenons bonne note de vos remarques, d'autant plus que nous avons à cœur de participer à la protection de l'environnement.Votre retour sur la musique a également été pris en compte afin d'éviter que cela puisse gêner nos hôtes.Toute l'équipe vous remercie pour votre compliment !Merci d'avoir mis en avant la propreté irréprochable de nos espaces ainsi que le confort et la superficie de votre chambre.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,

Dear guest Mats,First of all, I would like to thank you for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife.We truly appreciate the time that you have taken to share your experience with us and other guests as we constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. We are more than pleased to know that you enjoyed the time spent at our resort and all the attention and services that we provided in order to create a memorable holiday for you. We are looking forward to welcome you in a near future and we remain at your complete disposal.Kind regards,Manuel BarriosGuest Experience Manager