Where do I even start. This 'hotel' (more like hostel) was a nightmare of a trip for my sister & I from start to finish. Firstly, the staff are very dis-organise - for example, we were told we had a $350 credit to spend on one of the two restaurants, and that any drinks / food we would order at the hotel beach loungers would also be covered. However, at the end of our first day when I got the bill I was informed that I had to pay out of pocket because our waiter actually came from a café (which is confusingly sat at the entrance of the hotel owned but separately owned) not included in the credit. This was very frustrating for us because the food we had ordered actually came from one of the hotel’s restaurants, but because we hadn’t asked for a hotel waiter we couldn’t pay using our credit. When I raised this with the manager he was not understanding of the matter and did not try to resolve it by putting the bill on the credit as would be expected. Another key example is on our second day when my sister and I rented bikes from the hotel to go visit one of the cenote’s. These bikes were clearly in very poor condition, as my sisters rusty bike chain came off whilst we were cycling next to the highway. I had to borrow a locals phone to contact the hotel to send someone to pick us up, and it took an hour for them to do this despite the hotel only being a 15 minute drive away. As two girls travelling alone we were very upset with the hotels lack of urgency in dealing with this as t
