Mexico en Midden-Amerika: Golfvakanties

The reception personnel was not very helpful. He kept looking at his watch, he didn't give us enough information on how to move about the property. Though, he made it clear that Saturday (the day we checked in) is always busy as many guests are checking out. We arrived before 4 pm, there was no portable water to drink in the room (other than the ones in mini bar ) which are chargeable. We were on "all inclusive package" but still will get charge if we consume drinks from the fridge. No snacks too, after a long flight and travel to the resort, they offered nothing. We looked around for pool bars hoping we can get something to drink or eat, the brochure said, that they closed at 5pm (the sushi pool bar) but it was already closed at 4.15pm. Non of the ground staff were helpful. One guest told us to go to El Patio pool bar, wish the reception had told us ahead of time. It was 15 minutes before kitchen closes when we arrived. Finally had our drinks and some food, but we were rushed to place the order. This is not a 5 star resort. The toilet tank whistles everytime we flushed it. The doors don't close properly as they must have expanded due to the humidity. The concierge need to know more about this facility too, they seem so uninformed and uninterested. But, I must say, it's a very enchanting and charming place to stay. Beautiful grounds and views all around.

This place is amazing The staff was very professional and food was excellent Carlos and Ricardo and Bryan were all so nice at the restaurants room was clean quiet and comfortable definitely coming back

Everyone very courteous and helpful.

The hotel staff was very friendly, welcoming, and accommodating throughout our stay. A special shout-out to Fernanda and Adriana at the Front Desk and Christopher, our Concierge, for all the assistance they provided. Their kindness and attention to detail truly helped make our trip memorable. Our room had a great ocean view, which allowed us to hear the soothing sound of the waves, enjoy the refreshing ocean breeze, and take in the beautiful views. It was such a relaxing and enjoyable experience. Thank you to the entire staff for making our stay so special!

Habitación. Excelente Personal Excelente

I absolutely LOVED staying at this hotel/resort!! The staff were extremely friendly, took well care of my family and I. Navigating the resort was easy as there were always carts available for guests to hop on. The butlers ensured they addressed every one of our needs. The rooms were thoroughly clean. The pool, drinks, and food were splendid as well. I highly recommend staying here for your next vacation in Tulum! Thank you Samuel and Mafer for everything! - Davis family

Habitación. Excelente Personal Excelente

Excelente la comida pero la playa no sirve

We loved it. Great price. Restaurants were great. Would go again.

Habitación. Excelente Personal Excelente

Excelente la comida pero la playa no sirve

We loved it. Great price. Restaurants were great. Would go again.

I absolutely LOVED staying at this hotel/resort!! The staff were extremely friendly, took well care of my family and I. Navigating the resort was easy as there were always carts available for guests to hop on. The butlers ensured they addressed every one of our needs. The rooms were thoroughly clean. The pool, drinks, and food were splendid as well. I highly recommend staying here for your next vacation in Tulum! Thank you Samuel and Mafer for everything! - Davis family